Vysiion Ltd

VMWare Cloud - SECRET

Vysiion’s VMWare Cloud – SECRET product provides a single-tenant VMware vCloud Foundation instance built on top of the VMware Software Defined Data Centre (SDDC) technologies. Your hyper-converged compute needs can be hosted either in one of our data centres or in your Crown Hosting Data Centre (CHDC).

Features

  • Dedicated infrastructure providing isolation from other organisations
  • Ability to utilise Crown Hosting Data Centres
  • Security classification up to SECRET (UKEO)
  • ITIL based support 24/7
  • Scalable virtualised environment
  • On-premise SC cleared resources at Crown Hosting
  • 24/7 Network Operations Centre (NOC)

Benefits

  • Ability to use your own data centres
  • Elasticity and scalable as you grow
  • Connect via DDOS protected internet or dedicated circuits
  • Unit based pricing
  • Native compatibility with operating systems and applications
  • Enhanced assurance
  • Control over your budget
  • Integration with existing customer network e.g. RLI or SLI
  • Dedicated infrastructure providing isolation from other organisations
  • Multi-site capable

Pricing

£200 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

6 5 3 6 2 7 2 8 1 6 5 7 5 4 4

Contact

Vysiion Ltd

Caroline Andrewes

01249 446500

cloudsales@vysiion.co.uk

Service scope

Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Vysiion's support service includes Service Delivery Managers, support engineers and a 24/7 service desk and network operations centre. We can respond to incidents within 30 minutes and our service desk is 24/7.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Vysiion provide a range of service levels depending on the desire of the buyer. A Service Delivery Manager is assigned and cloud support engineers and architects are on hand to support the end customer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Vysiion architects will liaise with the buyer to design a solution that meets the buyer's requirements. This will be a detailed scoping exercise with associated documentation that aligns to the buyer's design policies.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Prior to terminating the contract, the customer must make the final payment (exit charge).
The customer will be required to make arrangements to take ownership of the disks associated with the platform or alternatively Vysiion can arrange for secure destruction and disposal.
End-of-contract process
The customer will be required to make arrangements to take ownership of the disks associated with the VMWare Cloud platform or novate ownership over to a new supplier.

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
Users are able to interact with their VMWare Cloud platform through the API.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Users are able to interact with their VMWare Cloud platform using the command line interface.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Dedicated architecture.
Usage notifications
Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls
Vysiion and the user will determine the most appropriate back-up solution.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability will be up to 99.9% depending on the solution resiliency.
Approach to resilience
The data centre resiliency information is available on request.
Outage reporting
Any outages will be reported via email and phone call alerts.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Vysiion adopts the principle of least privilege to ensure that users are only provided with the level of access appropriate to their role.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ACM
ISO/IEC 27001 accreditation date
10/07/2016
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001 and Cyber Essentials Plus.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Formal configuration and change processes are in place that are aligned to ITIL v3.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are received and assessed through a buyer's procedures e.g. MODCERT. Patches will be deployed in line with the associated policies. Security and critical patches are automatically applied.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Where protective monitoring is required, Vysiion provide a service that is in line with GPG13.
Incident management type
Supplier-defined controls
Incident management approach
Vysiion's incident management process is aligned to ITIL v3. Users are able to report incidents via email, phone or portal. Users are kept up to date with incident resolution progress in line with the agreed SLAs. Service Management performance reports are provided on a monthly basis.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
VMWare Cloud can be hosted in Crown Hosting within Ark Data Centres. Ark Data Centres are participants of the EU Code of Conduct for Energy Efficient datacentres. This means they operate the datacentres to a recognised level of energy efficiency inline the code of conduct best practice.

Pricing

Price
£200 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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