kykloud ltd

vx Field

End-to-end process mobile-workforce and field-facilities management. Forecasting, resource-&-work planning, planned maintenance, work initiation, route/schedule optimisation, work dispatch. Exception management. Resources & work real-time location visibility. Parts&Inventor, contractor management. Customer agreements, warranty terms tracking, invoicing. Improved customer satisfaction AND lowered operational costs.

Features

  • Work planning and management & Service Portal Dispatch Board Interface
  • Mixed resources: Individuals & Crews; Internal & Contractors, Vehicles&Tools
  • Parts ordering & transfers, van stock levels, job required parts
  • Data collection, MS Word, PDF reports & output
  • Broad organisational KPIs with drill down to details
  • Mobile Android/iOS/Windows application with offline support, user role-type configurable
  • Customer appointment booking, SLA compliance, automated text notifications, live map
  • Agreements, Quotes & Invoicing, Time & Expense, Job Profitability tracking.
  • Integrations with third-party systems, Comprehensive reporting, additional managed services
  • Work permits, vehicle inspections, customer signature capture

Benefits

  • Maximise workforce utilisation and efficiency and meet company objectives
  • Increase customer satisfaction, meet SLAs, regulatory compliance with first-time fixes
  • Automate processes and operations and digitise the field service process
  • Efficient exception management and response to changes and urgent work
  • Complete and real-time operations visibility in single system
  • Prepare for forecast demand and contingencies, sand-boxing for best plan
  • Scale your business. Make better decisions with factual data.
  • Promote employee safety and avoid risk. Save inventory costs.
  • Empower & assist field workers and promote collaboration
  • Ensure correct technician, parts and tools for the job

Pricing

£30,000 a licence

Service documents

Framework

G-Cloud 12

Service ID

6 5 2 5 2 6 2 3 7 6 5 0 4 6 2

Contact

kykloud ltd

Andrew Schafer

07764661582

aschafer@accruent.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Provided internet access is available, there are no constraints to using the service.
System requirements
Secure internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are based on Severity Levels as defined in our SLAs along with what level of maintenance a customer purchase.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer 24x7 phone support for all customers.

Other Support Services include designated support contacts, Technical Account Managers, and custom SLAs based on Severity level. All of these items can be discussed at contract time, as they are outside standard Support services.
Support available to third parties
No

Onboarding and offboarding

Getting started
We offer a broad range of training options, from on-site and web-based training to simply providing training materials and a “train the trainer” program for end users. Training strategies are discussed in detail early in the project, and training materials are drafted during UAT.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All client data will be returned to the client in a consumable format upon contract termination.
End-of-contract process
All client data will be returned to the client in a consumable format upon contract termination. This is subject to Professional Services fees to be scoped at the time based on level of effort.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile interface is designed for purpose. The controls and activities especially suit the mobile worker.
Service interface
Yes
Description of service interface
Sub-contractors can be provided a portal interface to receive and report on work assigned to them. This also allows the full visibility into all aspects of work scheduling and progress, even once assigned to a contractor.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
The platform is commonly integrated with other applications. We offer robust and mature APIs to facilitate integrations with various HR, ERP, financial, and other types of systems. Examples include the ability to create and update buildings, work orders, invoices, users, parts & inventory, assets, appointments, extract expense and invoice information.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our solution's numerous, diverse configuration options allow our clients to effectively "customise" their application instance without the need for costly and problematic source code customisations. We support diverse configuration options in the areas of user-specific dashboards, custom reports, workflows, resource management and work order templates, and many other ares of the solution. We can also customise our implementation timeline to ensure each implementation project meets the unique needs of each of our clients.

Scaling

Independence of resources
Capacity is more than adequate at all times for the provisioned customer base. Capacity and performance are monitored and planned well in advance. Daily monitoring occurs regularly and actions are taken to resolve issues as they occur.

Analytics

Service usage metrics
Yes
Metrics types
Uptime statistics are reported using this public URL: https://status.accruent.com/
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We have a broad array of APIs that let users export their data, as well as file extracts to CSV, Excel, and tab delimited formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Tab delimited
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See terms and conditions.
Approach to resilience
Uptime statics for the service are publicly available (status.accruent.com) and show a pattern of high availability and resilience. The service includes redundancy at all levels of the architecture to ensure recoverability from both operational issues and natural disasters.
Outage reporting
Uptime statics for the service are publicly available (systemstatus.verisae.com) and show a pattern of high availability and resilience.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is restricted by ensuring user provisioning approvals and timely removal of users upon termination of employment. These procedures are externally reviewed as a part of the SSAE-16 assessments.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date
22/03/2016
What the ISO/IEC 27001 doesn’t cover
The data centre provider in the UK has an ISO 27001 certification available. The software itself, and associated development practices, are not covered under the ISO 27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SSAE-16/ISAE-3402
  • Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials and ISO27001 for the Equinix Data Center. The service also conforms to the CSEG 14 cloud security principles.
Information security policies and processes
Accruent has developed internal information security policies and processes aligned with industry standards. All Accruent employees are required to read and acknowledge our security policies, as well as complete Information Security and Privacy training in the Accruent Learning Management System (LMS) on an annual basis.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Requests are prioritised and documented by product development teams. when development is complete, it is passed on to testing via a workflow tool. Only approved/tested changes are committed to release candidates. Further release testing occurs and at time of release only approved/tested code is released. Continual web app security assessments are performed on the service to ensure new vulnerabilities are not introduced.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerabilities are evaluated based on CVSS ratings. Accruent maintains remediation targets for identified vulnerabilities based on criticality and standards for evaluating security fixes alongside feature requests and other development activities. Operating systems are kept in a current state to ensure continued supportability and to ensure critical security vulnerabilities are remediated.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Security related events (AV, IDS, dynamic monitors) are collected and dynamically reported on using centralised interfaces. A formalised security incident handling process is pre-defined in the event that a breach occurs.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
A security incident handling process is pre-defined in the event that a breach occurs. A user can report incidents to Accruent Support or can reference the Accruent Privacy Policy on how to escalate concerns. Incidents are reported as needed to comply with laws and regulations.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30,000 a licence
Discount for educational organisations
No
Free trial available
No

Service documents

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