Channel 3 Consulting

Clinical Process Redesign

When moving a clinical system to the cloud, NHS Trusts have a choice of using existing clinical and admin processes or transforming working practices. Our Clinical System Process Redesign service supports Trusts in engaging clinicians and redesigning clinical and administrative processes to create efficiencies and leverage their cloud-based solution.


  • Market leading consultancy within Healthcare IT
  • Analysis of clinical and administrative process using robust methodology
  • Independent advice from consulting team with clinical and managerial expertise
  • Create transformed clinical and administrative processes
  • Create lean processes by removing waste
  • Leverage cloud technology to support work across any location
  • Engagement with both clinical and administrative stakeholders
  • Direct input from stakeholder on process design and validation
  • Documented processes which may be used by cloud-vendors for configuration


  • Maximise leverage of your cloud-based solution
  • Support through the full design and documentation of processes
  • Redesign the processes in the context of cloud solution benefits
  • Receive independent insight from experienced clinical consultants
  • Benchmarking processes against other Trusts
  • Create efficiencies by reducing waste, errors and resource overheads
  • Ensure buy in through a proactive engagement exercise
  • Development of new processes results in best possible results
  • Full, professional documentation


£360 per person per day

Service documents

G-Cloud 10


Channel 3 Consulting

George Jackson

+44 (0)20 3866 4838


Planning service Yes
How the planning service works When moving to a cloud-based solution organisations have the choice to implement the processes already in place, or make incremental changes or undertake a full transformation. Many organisations want to make changes but do not have the skill-set or methodology to undertake the project.

Our service begins with a detailed review of existing processes, which are then benchmarked against peers and sector best practice. A redesign exercise is then undertaken to increase value creation and eliminate waste. Elements reviewed are likely to include unnecessary steps, waiting times, stock, and resource overheads. The redesign exercise, often done in collaboration with our clients, normally results a number of options. It is then that we undertake a stakeholder engagement exercise to solicit the views of clinicians and other professionals to obtain their ideas and buy-in for changes. When the chosen option for processes is identified a documentation pack is created. It will include the approach, options considered, and full detail mapping of the final process and implementation plan.

The redesigned process is then available for implementation. These redesign exercises are important to cloud-based projects, as they bring additional benefits and challenges such as location-less working, paperless, virtual teams, communications, multiple device access.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Electronic Patient Record (EPR): Cerner, TPP, Lorenzo, EMIS, InterSystems, SystmOne
  • Social Care
  • Healthcare IT
  • Clinical Care Portal
  • Clinical System, Patient Administration System (PAS)
  • (Electornic Medical Record) EMR
  • Digital Solutions
  • Medical Applications


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 business day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide a dedicated Technical Account Manager available during working hours from Monday-Friday


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)


Price £360 per person per day
Discount for educational organisations No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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