Centerprise International Ltd

Centerprise Software Development Service

Centerprise Product Development service provides tailored product development and support throughout the project lifecycle, including best practice advice on delivery models, Agile methodologies and implementation. We supply qualified and pragmatic Agile practitioners with real world experience successful product development and achieving measurable project benefits and value.

Features

  • Product development leadership
  • Scaled Agile (SAFe), DSDM (AgilePM), SCRUM and Kanban methodologies
  • Continuous testing, started from initial stages in the product lifecycle
  • Regular iterative and incremental delivery
  • Features prioritised by the users
  • Ability to quickly switch development focus
  • Highly involved and exhaustive requirements management
  • Test driven development
  • Product handover management, mentoring and coaching

Benefits

  • Improved team communication, collaboration and performance
  • Highly improved end users and stakeholder community engagement
  • Reduced risk of delivering the wrong product
  • Quickly embedded cost reduction and efficiency improvements
  • Regularly delivered tested, integrated and usable outputs
  • Requirements can be identified during development rather than up front
  • Effective client team development via knowledge management
  • Soft landing product transition back to client
  • Enhanced business performance and organisational success

Pricing

£0.01 to £1,000.00 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 5 1 8 0 5 3 2 3 1 2 1 4 8 8

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Planning

Planning service
Yes
How the planning service works
At Centerprise, we can design and plan your cloud service through thorough review of your business needs and technical requirements, objectives and desired outcomes for a cloud adoption project. In conjunction with our team of experts we can propose solutions to adopt and migrate to a hosted Cloud environment, whether that be on a public cloud such as AWS or Azure, or a private cloud to ensure total control. In addition to implementation design, planning and execution, we can provide ongoing managed cloud OS to allow you to focus on your core business and leave hosting and managing the cloud to us.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
At Centerprise, we can supply a full service in conjunction with our team of experts to assist your business in migrating effectively to a Cloud environment, whether that be on a public cloud such as AWS or Azure, or a private cloud to ensure total control. Our experts are skilled in complex solution design and migrations and are able to implement a variety of scenarios utilising a wide range of Cloud services specific to your business requirements including data sovereignty.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Centerprise International’s ITIL-aligned Service Desk offers a single point of contact between end-users and their suppliers for all supported services; be that a service disruption, a service request or a change request. Our extensible and highly configurable service management toolset, combined with our mature processes and experienced Service Desk analysts enables Centerprise to offer a scalable Service Desk that guarantees the effective management of our IT services and Solutions as well as those that we manage on behalf of our customers. It interfaces with all of our IT service management disciplines and provides an effective communications channel that spans across Centerprise’s complete Service Delivery organisation and customer base. The Service covers all the Hosting and Software Services and Solutions we provide, including: Connectivity, Business Continuity, Infrastructure, Security, Device, Software, Unified Communications, and Management Services. These can be buyer specific, our own services, or those provided by third parties. Centerprise’s Service Desk is managed under the governance of a mature Quality Management System (QMS) certified to the ISO 9001 standard.

Service scope

Service constraints
Our Services are limited to those that utilise our own Toolset (e.g. IT Service Management System) and not customer provided Toolsets.

User support

Email or online ticketing support
Email or online ticketing
Support response times
15 minute response, 8 hours fix depending on priority (P1-3) Monday-Friday 8:00 to 18:00 UK time, excluding weekends and Bank Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
1. Overview. There are 3 Service Desk packages: Silver, Gold and Platinum. Service Hours are 09:00 to 17:30 Monday to Friday (excluding UK Bank Holidays); Gold Service Hours are 08:00 to 20:00 Monday to Friday (excluding UK Bank Holidays); and Platinum Service Hours are 24x7x365. 2. Incident Target Resolution. Priority 1 - High. Service is completely unavailable or there is a critical impact on the Customer’s business operation: 4 hours. Priority 2 - Medium. The Service is severely degraded or there is a significant impact on the Customer’s business operation: 8 hours. Priority 3 - Low. The quality of the Service is degraded and is affecting one or more users: 16 hours. Priority 4 - Service Request. Customer is seeking a change to the Service: 5 working days. 3. Service Credits. A Service Credit regime is used to recompense the Customer for failures to meet the agreed Service Level. Service Credits are valued as a percentage of the related Service Charges for the month.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£0.01 to £1,000.00 a user a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.