Our Umbraco Content Management System service provides flexible, end-to-end, access-from-anywhere website content management with hosting. Using the .NET open source Umbraco CMS and honed through many years delivering CMS services to the public sector, this modular, scalable, affordable solution suits websites, intranets and extranets. Connect is a Certified Umbraco Partner.
- All site pages fully content manageable
- WYSIWYG editor supports embedding of links, images, sound and video
- Supports multi-site management, including micro-sites
- Allows an unlimited number of content management users
- Interactive polls, questionnaires, surveys and feedback forms can be included
- Built-in caching minimises publication and download times
- Supports the management of membership groups
- Various levels of authorisation for users, workflow features, audit log
- Connect holds Cyber Essential certification
- Suitable for websites requiring external systems integration, including single sign-on
- Easy-to-use CMS minimises training requirements
- Expandable solution: hundreds of proven plugins available
- Open source CMS: no licence fees
- Produces websites that are mobile responsive
- Can be quickly configured
- Manage microsites from one solution
- Benefit from the experience of Connect's expert developers
- Meets government accessibility standards
- Expertly designed, customer-specific templates
£325 per unit per month
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Connect Internet Solutions Ltd
+44 (0) 1512824321
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
Any routine downtime required for system maintenance is scheduled outside normal office hours. A maximum 1 hour per month window is provisionally allocated for system maintenance, if required. In any month when the maintenance window is to be used, customers are notified at least seven working days in advance.
The scope for customisation is unlimited; the CMS can be extended to suit customer needs using a variety of pre-built components.
Expected data transfer 1mbps per transfer.
A Fair Usage Policy applies.
Minimum contract period is twelve months.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Target response time:
2 hrs for critical support requests during normal working hours;
4 hrs for non-critical support requests.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Helpdesk: 9am to 5pm Monday to Friday (excluding bank holidays); Hosting support: 8am to 8pm Monday to Friday (excluding bank holidays).
Tickets can be logged 24/7.
Out of hours support response (extra cost - see pricing document): 24/7
Contact details for Service Manager will be supplied.
|Support available to third parties||Yes|
Onboarding and offboarding
The following training support is available:
1. In-line help within the CMS interface
2. A structured walkthrough on system set-up (delivered either remotely or face-to-face)
3. Umbraco CMS training manual
4. Simple User Guide for using the issue-logging system
5. Face-to-face training options are also available. We offer training off-site at customers’ premises
6. Train-the-trainer options are also available
|End-of-contract data extraction||
When off-boarding, the client has the option of being supplied with either of:
1. An export of the file system and database comprising the website
2. An export (image) of the Virtual Machine Data available to the client for exporting includes content, metadata, structure and configuration; where the VM export has been chosen, log files can also be supplied.
Exports are supplied as an encrypted file containing the exported files.
Exported files will be provided in .zip format, database exports will be provided in MySQL compatible format.
Flexible options are available for handing over the export to the client, dependent upon client preferences (Client transfers via SFTP, Connect transfers via SFTP on client’s behalf, physical transfer via appropriate medium/channel).
On off-boarding all consumer generated data will be provided in the export. Custom data extractions can be provided on request (chargeable at hourly rates).
Included: Single copy of VM in raw format;
Liaison with new supplier;
Transfer of data by non-electronic means;
Custom data extractions can be provided on request (chargeable at hourly rates).
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|Accessibility standards||WCAG 2.0 AAA|
|Accessibility testing||We've assisted clients in testing solutions on screen readers.|
|Description of customisation||
Themes/design can be changed.
Plug-ins can be installed.
Customer, Connect staff or third parties can customise.
|Independence of resources||
Systems are monitored continually.
Systems are not over-provisioned.
Throttling can be applied.
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Request to support team is made.|
|Data export formats||Other|
|Other data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
|Other protection within supplier network||Systems are managed using Secure Shell. Where web interfaces are used for management, this is provided over HTTPS/SSL. Management interfaces are separately firewalled from the other networks.|
Availability and resilience
In any calendar month in which we have unscheduled down time that causes the service level to drop below agreed performance level, the basic monthly charge is reduced by 10% for each full percentage below the agreed level, up to a maximum credit in that month of 100%.
|Approach to resilience||Available on request.|
|Outage reporting||Email/telephone alerts.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
Standard Umbraco authentication uses username and password. It can also be: Restricted to pass traffic only over a private dedicated VPN; Integrated with Active Directory for SSO; Integrated with 2FA for increased security; Integrate with other authentication
providers/mechanisms on request.
|Access restrictions in management interfaces and support channels||Management interfaces are available to Connect Internet Solutions Ltd staff only. Roles and responsibilities are defined at project initiation and access to support channel granted to named contacts.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Alcumus ISOQAR|
|ISO/IEC 27001 accreditation date||15/06/2016|
|What the ISO/IEC 27001 doesn’t cover||Our ISO27001 accreditation covers only web hosting server platforms, their operation, management and control.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Every manager at every level throughout Connect makes regular reviews of security controls and procedures in their area of responsibility so as to provide and maintain secure working environments for employees and the security of Connect’s assets, including information. They must ensure that sufficient resources are allocated to carry out this policy in their areas of responsibility. Reviews take place to ensure commitment to continual improvement and in order to satisfy applicable requirements for the management of information security. Every individual within the company is expected to work in conjunction with their managers in all aspects of security to ensure that information security controls and procedures are implemented and operated properly and fully. Security incidents must be reported to the managers concerned and to the Connect’s Management Directors. Information security incidents must be reported to the Connect's Security Manager. Major breaches of security must be reported immediately to the Security Manager, who may take charge of investigations or direct what action should be taken.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Connect’s change management process ensures that no change is made to the operating environment without the necessary authority and ensures that a log of any changes made is completed. A Request for Change Form is completed when a change is deemed necessary. This is signed by all relevant parties before the change can take place.
Areas under change control usually include:
• New hardware installations;
• Software changes for the operating system / software;
• Network upgrades for any change in hardware, upgrades to equipment, changes in topology/protocols/addresses.
Changes assessed for potential security impact as part of our ISO27001 processes.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We monitor potential threats from a variety of sources including CERT, supplier notifications and industry updates Potential threats are assessed by technical team. Critical patches are deployed as soon as possible.
Non-critical patches are applied on a weekly basis.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We identify potential compromises using log analysis and host intrusion detection system. Compromised system is isolated, treated, brought back
into service. Response is immediate.
|Incident management type||Supplier-defined controls|
|Incident management approach||Processes for incident management are defined within ISO27001. Incidents can be reported by end user, staff or other channel. Incident reports detail whether confidentiality, integrity or availability has been compromised. Incident reports are provided in document format.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£325 per unit per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
A demonstration of the service can be provided.
Remote access can also be provided to a CMS sand-box area for 3 days.