SharpCloud - UK OFFICIAL

SharpCloud is a top-down, data-driven, high-level strategic visualisation and communication tool, which allows users to arrange information into engaging visual stories and dynamic presentations. It enables users to bring together knowledge, content and stakeholders, and tell meaningful stories behind complex issues.


  • Quickly acquire, import and organise data
  • Create interactive stories and views
  • Display relationships between datasets - where no connection exists
  • Identify patterns in data for further analysis.
  • Display complex information in an engaging and consumable format.
  • Run digital workshops, with real-time user/group participation.
  • Automate story build from existing business systems using SDK/API
  • Integrate data and automate data updates
  • Enhance Portfolio, Programme and Project Management, and Enterprise Risk Management.
  • Use-case templates for Project Portfolio reporting, Risk, Roadmapping & more


  • Fast and effective insight to Projects, Risks, Products & Roadmaps
  • Stimulate true collaboration across teams and break down communication silos
  • Collaboration across organisations/geographical locations
  • Transform your organisation to become agile, dynamic and efficient
  • Shared understanding of data and trends
  • Operational improvement through real insight
  • Clear strategic awareness of what’s important
  • Eliminate in-efficiencies of having to re-work slide decks and spreadsheets
  • Identify, visualise and explore the important relationships across your business
  • Create a shared understanding to support better business decisions


£1099.00 per user per year

Service documents

G-Cloud 10



Andy Dunn


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Any constraints?
System requirements
  • Access to a suitable network connection.
  • A compatible web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Mon-Thur 08:30-17:00
Fri 08:30-13:00

P1 Response within 4 hours
P5 (Request for information) within 2 days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The Service Desk will provide an Incident Management service in accordance with our ISO20000 accredited service management system.

There are three types of support CAT A, CAT B and CAT C. Cost will differ depending on the service provided.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The setting up of a new SharpCloud community will follow the following process:
• Each new community is subject to a minimum 12 months or 90 day (for evaluation) fee which is dependent on the number of users of the system
• Pre-existing data can be loaded to the system, if required, and will be priced separately as part of the on-boarding process.
• All Communities will require a System Administrator who can configure the user accounts, access and account creation, authorise the set-up of new user accounts and grant access to groups within the new community.
Service documentation No
End-of-contract data extraction Data within the system can copied to an Excel file, or downloaded as a Zip file.
End-of-contract process At the end of contract the users and content can be removed from the system.

Should you require your data to be extracted at the point of exit a discontinuation fee will be applied, this is subject to the amount of data and security level of data held on the system.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The software has been developed for both mobile and desktop access. Any difference in functionality would be subject to the network and specific device, though every effort has been made to provide a rich experience for the user regardless of the device in use.
Accessibility standards None or don’t know
Description of accessibility The SharpCloud service is delivered using widely used technology and undergoes a Customer acceptance process. During this testing, any particular accessibility issues can be raised for resolution.
Accessibility testing None.
What users can and can't do using the API The SharpCloud SDK provides a mechanism to enable other IT systems to interface directly with the SharpCloud database via an object model based interface.

The SDK can be used to both read data from and write data to SharpCloud. All objects within a SharpCloud story such as item or view data can be accessed via the SDK.

The current implementation enables loading, modifying and saving of changes to data within an existing SharpCloud story. It does not currently enable new stories to be created; however additional methods such as this can be added to the SDK as and when necessary.

We have implemented the SDK for several clients in order to automate various SharpCloud data manipulation tasks; one such example is that of creating and assigning tags to items when certain criteria are met.

The SharpCloud SDK is provided as a Microsoft .net Dynamic -Link Library (DLL) written in C#. The Library is available as a nuget package, either within Visual Studio (by searching for SharpCloud in the Package Manger).

The DLL provides a simple interface to the entire SharpCloud story object model and communicates directly with the SharpCloud (RESTful) web services.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation SharpCloud can be configured and customised to help accelerate adoption and exploitation via:
Configuration of attributes, tags and relationships (by the user)
Creation and application of bespoke SharpCloud story templates (provided through Consultancy Support)
Creation of visualisations based on a range of pre-built models (by the user)


Independence of resources Appropriate segregation, scaling and monitoring.


Service usage metrics Yes
Metrics types Usage metrics are available through the Administration Portal, usage of shared content is available through the interface to the content creator.
Reporting types Real-time dashboards


Supplier type Reseller providing extra features and support
Organisation whose services are being resold SharpCloud Software Ltd

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data within the system can copied to an Excel file, or downloaded as a Zip file.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability There are three types of service level agreements CAT A, CAT B and CAT C. Availability will differ depending on the service provided.
Approach to resilience Available on request.
Outage reporting Email alerts/phone calls.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Some details
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and changes for the SharpCloud service are managed using our ISO 20000 compliant process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request.
Incident management type Undisclosed
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1099.00 per user per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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