FHL Cloud Solutions

NetSuite

One unified business management suite, encompassing ERP / financials, CRM and eCommerce.

Features

  • Accessible online from anywhere, any device and any browser
  • User controlled and managed system
  • Ease of access for all your data
  • Flexible, comprehensive, user - controlled reporting
  • Highly secured data with 128bit encryption, user roles & permissions
  • Multi-company and multi-location; multi-currency and multi-language
  • Modular and scalable to support change, growth and evolving requirements
  • Future-proof with automatic upgrades - no version locking
  • ISO 9001 & ISO27001 Certified
  • Fully managed state-of-the-art infrastructure, including data back-ups providing 99.97% up-time

Benefits

  • One database = one version of the truth
  • Future - proof with automatic upgrades – no version locking
  • Reduced total cost of ownership
  • No expensive hardware / infrastructure required
  • Predictable transparent long - term costs
  • Powerful real-time data, reporting & intelligence, aids rapid decision making
  • Business freedom and user mobility, with anytime, anywhere access
  • One system, one skill set, intuitive interface, clicks not code
  • Deployed in weeks
  • Business continuity, with inbuilt redundancy and up-time guarantee

Pricing

£108 to £900 per user per year

Service documents

Framework

G-Cloud 11

Service ID

6 4 9 6 3 6 0 5 1 9 7 7 8 7 9

Contact

FHL Cloud Solutions

Matthew Goldstraw

01270630300

gcloud@fhl.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Cloud only - no on-premise option.
System requirements
  • Internet Connectivity Required.
  • Web Browser Required.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 ticket logging. Response times vary dependent on severity level.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The support team can be trained to understand how your business operates. You will have a number to call at any time during business hours and your own online customer portal allows for the logging of and escalation of cases, which will be prioritised according to operational importance. Support levels are based on both the number of inclusive hours (1st line and 2nd line) and on the hours of service. Options include standard office hours (0800 - 1800), extended office hours (0800 - 2000), and extended plus (includes weekend and holiday cover). Prices start from £6,000 / year.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
FHL provides standard courses for Administrators/Super-Users, Finance users, Master Classes and Bespoke/tailored training packages to fit needs.
Options include one to one & one to many instruction, direction, support and coaching.
Training can be delivered at one of our training facilities, at the client's premises or remotely.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All data can be extracted via the standard CSV export feature. Reports can be extracted via Word, PDF, or Excel. Web Services integration can also be used to export data.
End-of-contract process
If the client would not like to renew, the client sends a notice of non-renewal and the contract is not renewed. If the client wishes to renew, a renewal estimate includes the costs and term length (in months/years) for the next contract period.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Please refer to our service definition document for more information.
Service interface
Yes
Description of service interface
Web based -internet browser.
Accessibility standards
None or don’t know
Description of accessibility
Cloud based , if you have access to an internet connection and you have access to the product. Can access using any device.
Accessibility testing
N/A.
API
Yes
What users can and can't do using the API
Please refer to the service definition document for more information.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Please refer to the service definition document for more information.

Scaling

Independence of resources
Users of the standard shared service tier have usage limits to protect other users of the shared service tier. Premium service tier options are also available.

Analytics

Service usage metrics
Yes
Metrics types
Please refer to the service definition document for more information.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
NetSuite.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All data can be extracted via the standard CSV export feature. Reports can be extracted via Word, PDF, or Excel. Web Services integration can also be used to export data.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • Word
  • Web Services
  • XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Other
Other protection within supplier network
Please refer to the service definition document for more information

Availability and resilience

Guaranteed availability
Service Level Commitment: NetSuite’s SLC guarantees a 99.5% uptime (outside the scheduled service windows) for the NetSuite production applications for all our customers. A credit is available if NetSuite does not deliver its application services with 99.5% uptime. We have consistently averaged an actual uptime of 99.98% and provide customers a publicly available webpage to display system status at all times at http://status.netsuite.com.
Approach to resilience
Available on request.
Outage reporting
Public dashboard: http://status.netsuite.com.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We authenticate users through service subscription. User Rights Management features, providing granting and revocation entitlements once a user name and password is provided. Administration features enable service configuration and management.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Second line of questions and answers when logging in from a different device.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Please contact us for more information
ISO/IEC 27001 accreditation date
Please contact us for more information
What the ISO/IEC 27001 doesn’t cover
Please contact us for more information
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Please contact us for more information
PCI DSS accreditation date
Please contact us for more information
What the PCI DSS doesn’t cover
Please contact us for more information
Other security certifications
Yes
Any other security certifications
Please contact us for more information

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 9001 & ISO 27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available on request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We provide an ITIL approach to service levels which is detailed in our Service Description document.  In principle it provides for identification, management, resolution, and considered future mitigation through a tiered support structure. This is contactable via various methods and operates 24x7x365.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£108 to £900 per user per year
Discount for educational organisations
No
Free trial available
No

Service documents

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