CyberSpectrum Ltd

Online Training Service

CyberSpectrum provide customers with an online training service. We have experience of delivering online training services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide online training solutions from design, through development into delivery and will also support in-service.


  • Stakeholder engagement in online training provision.
  • Assessment of online training solution.
  • Requirements capture for online training service solution.
  • Design of online training service solution.
  • Development of online training service solution.
  • Delivery of online training service solution.
  • Continual development (DevOps) of online training service solution.
  • In-service support to online training service solution.
  • Change management support to online training service solutions.
  • Business continuity assessment.


  • Continual stakeholder engagement to provide best service solution possible.
  • Provide a modular online training service cost model.
  • Scalability - increase or decrease as required and at pace.
  • Flexibility-ability to use different technologies and programming languages together.
  • Better uptime compared to traditional hosting solutions.
  • Value for money based against traditional solutions.
  • Reduced local infrastructure investment and maintenance.
  • Continual development and evergreening of online training solution.
  • Data is secured to an advanced security standard.
  • Enables faster disaster recovery of services.


£28000 per instance

Service documents

G-Cloud 11


CyberSpectrum Ltd

Chris Barnard


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Mobilisation constraints apply, Support response times, Within 1 x business day. Business day being Mon-Fri. Excluding Bank Holidays.
System requirements
  • SyOps must be signed and adhered to by all users.
  • All details of requirements are contained within the SyOps.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our standard response time is 30 minutes Monday- Friday, 09:00-17:00. Out of hour questions will be responded to within the next working day. If the customer requires specific response times outside of these, they are negotiable.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Subject to individual buyer contracts.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation will be made available, on and off line. The system contains a help function providing users with FAQ's, basic and comprehensive user instructions.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Through CyberSpectrum's Quality Management System, we are committed to building and enhancing our service to clients through knowledge transfer with our clients/customers. This knowledge transfer includes the physical transfer of data and information as well as training and knowledge passed on from CyberSpectrum.
End-of-contract process As well as the data, information and knowledge transfer there is a clear end of contract sign off process. This includes, if required by the client, a final report and verbal briefing as well as confirmation by the client that all services have been accepted/agreed. This is all included in the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full, partial or no replication of service, depending on buyer requirements.
Customisation available Yes
Description of customisation Full, part or none of the service can be customised by the supplier under buyers direction.


Independence of resources Dedicated resource allocation


Service usage metrics Yes
Metrics types User access, capacity, up time
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach On request
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA, subject to individual contract and need as required. Available on request.
Approach to resilience Dual site resilience within a List X organisation, exceptional physical security and compliance with industry standards.
Outage reporting Primarily email alerts dependant on the service solution.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. there will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to being given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client's data, including email, will not be allowed from management devices and accounts.
Access restriction testing frequency Less than once a year
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Annual system penetration testing, annual auditing of security policies and procedures. Staff induction, includes security awareness briefings. Continual reinforcement of policies from security leads within the company.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach CyberSpectrum follows the ITIL process, ensuring that the assets required to deliver services are properly controlled and that accurate and reliable information about the assets is available when and where it is needed. This includes: Ensuring that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle. Identify, control, record, report, audit and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS). Maintain accurate configuration information. Support efficient and effective service management processes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach See ISO 27002 for full details.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Dedicated IDS/IPS combined with multiple layers of security.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined process in place for common events. Users report by multiple paths. Incident reports produced post incident and distributed to all users.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £28000 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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