ClearPeople Ltd

Digital Workspace Office 365 Intranet - Atlas

ClearPeople’s intranet methodology offers a simplified communication and collaboration framework enabling organisations to rapidly deploy and leverage intranet solutions driving productivity, improving efficiency and sharing knowledge. Utilising years of intranet experience in Microsoft Office 365, SharePoint Online Intranet, SharePoint 2019, SharePoint Intranet and bespoke intranet design and development.

Features

  • Intranet, Extranet and Web SharePoint Intelligent Workplace Capabilities
  • Intranet Document Management for SharePoint and Office365
  • Intranet Knowledge Management for SharePoint and Office 365
  • Intranet Enterprise Social Networking for the Digital Workplace
  • Intranet Discovery, Design, Development, Deployment, Training and Support
  • Intranet Content Publishing for the Digital Workplace Office365 SharePoint
  • Intranet People Finder Office 365 SharePoint
  • Intranet Knowledge Finder for the Digital Workplace
  • Intelligent Workplace Collaboration for SharePoint and Office 365
  • Digital Workplace Engagement Design for SharePoint and O365

Benefits

  • Drive productivity Office 365 SharePoint
  • Measurable business change, analytics and ROI O365 SharePoint
  • Benefits led approach to the Digital Workplace Office 365 SharePoint
  • Multiple technologies to align and integrate Office 365 SharePoint
  • Fantastic user experience, improved user adoption Office365 and SharePoint
  • Derive clear strategic roadmap aligning organisations goals Office 365 SharePoint
  • Enhance efficiency through collaboration and knowledge sharing
  • Increase flexibility with secure access from anywhere, anytime
  • Change management, adoption and Success Services for Office365 SharePoint
  • Change management, adoption and Success Services for the Digital Workplace

Pricing

£40000 to £120000 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

648746287948124

ClearPeople Ltd

Petula Aardenburg

+44 (0)20 33 769 500

paardenburg@clearpeople.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Azure, Microsoft Office 365, SharePoint, Sitecore
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None - ClearPeople will adhere to Microsoft Cloud best practice to deliver the service
System requirements Microsoft Cloud Licenses

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the SLA the minimum time period for responding to questions will be within two hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Typically, 09:00-17:30 UK hours, Monday to Friday, excluding public holidays. Extended service to provide 24/7, 365 coverage. flexible, priced to your needs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started ClearPeople have a defined adoption program driven through a Managed Service contract
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The data can be easily migrated utilising common migration tools available in the market
End-of-contract process The associated costs for end of life contracts will be determined between both parties depending on the level of technical expertise on the client side, these costs are not described in an initial deployment contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile and desktop differences
Experience tailored to meet the needs of the client.
Including hamburger drop down navigation
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing ClearPeople undertake automotive testing of the UI for testing accessibility standards and aims for WCAG 2.1 AA
API Yes
What users can and can't do using the API The API is flexible and open, it can accommodate most common usage senarios
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The platform framework allows a flexible approach most standard types of customisation

Scaling

Scaling
Independence of resources ClearPeople design solutions that are scalable based on the projected business objectives and strategies

Analytics

Analytics
Service usage metrics Yes
Metrics types Out of the box tools and additional 3rd party tools when necessary
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Reselling organisation’s services Microsoft, Sitecore

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Commonly available tools
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Please refer to the Microsoft Office 365 Trust Centre

https://products.office.com/en-gb/business/office-365-trust-center-operations
Approach to resilience The solutions are designed and based on Microsoft Cloud best practise technical architecture
Outage reporting Email alerts are used to report on any outages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management areas can be restricted utilising permissions based Information Architecture
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Microsoft have ISO/IEC-27001 certification by BSI on 26/02/2018
  • Microsoft have Level-1:CSA-STAR Self-Assessment on 29-Apr-16
  • Microsoft have ENISA-IAF, EU-Model-Clauses, EU-U.S.-Privacy Shield, ISO-27018, SOC-1, SOC 2
  • Microsoft have FEDRAMP, FIPS-140-2, NIST-800-171, HIPAA/HITECH.ISB 1596, CCSL(IRAP)
  • Microsoft have Cyber-Essentials-Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards ClearPeople align all services with the principles and standards described in the ISO accreditations.
Information security policies and processes To the extent possible, the CSA CCM version 3.0 and ISO 27001 security polices are followed as part of the service delivery.

In addition, the underlying platform running on Azure platform and Office 365, is certified to and compliant with ISO27001 and CSA CCM version 3.0 standards.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We implement a comprehensive source code management solution based on Microsoft Dev Ops best practice that enables us to track every branch in our solution development lifecycle.  All changes are scheduled into a roadmap that is reviewed and signed off by our MVP (Microsoft most valuable professional) whose intimate knowledge of Microsoft's technical direction and security best practice means that we minimise security exposure.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type Supplier-defined controls
Incident management approach Clients need to log a ticket via our support ticketing system Gemini by login or sending an email to our Support desk that automatically generates a ticket.
Incidents reports are based on monthly client time reports with an overview of all their time spent on support and we provide constant updates on the Gemini tickets with technical feedback and coordination.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £40000 to £120000 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Office 365 free trial Covers 30 days The trial does not include any custom applications

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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