Vodafone Limited

Vodafone Unified Endpoint Management; BlackBerry

The BlackBerry EMS and BlackBerry Gold and Silver licences provide organisations with access to Unified Endpoint Manager (UEM) which enables organisations to securely manage and apply consistent policies across their mobiles, tablets, laptops, desktops, applications, content and data through a single dashboard that can be accessed through a web browser

Features

  • manage and secure their assets
  • manage and secure their data
  • provide employees with secure access
  • secure file synchronisation and sharing

Benefits

  • ability to control shared files
  • tracking of file sharing for auditing and compliance

Pricing

£1.25 to £11 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 4 8 5 9 7 0 7 7 7 7 3 3 1 7

Contact

Vodafone Limited

Frameworks Team

03333 040191

frameworks_team@vodafone.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Mobile services.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Please view the Service Description and Terms and Conditions document for more information.
System requirements
Software licences required

User support

Email or online ticketing support
Email or online ticketing
Support response times
24x7x365 global access to BlackBerry
2-hour response time for high severity issues
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Advantage Support and Premium Support.
Please see Service Description for more details.
Support available to third parties
No

Onboarding and offboarding

Getting started
Vodafone’s Implementation Plan for the provision of the service will depend upon the Customer’s requirements and the options it chooses, but will include the following elements: • Vodafone will validate the Order containing the details of the Services being implemented under the Call- Off Contract. • Vodafone will confirm the Order with a representative from the Customer’s organisation advising of any missing detail. • Once all detail is complete Vodafone will submit the Order for delivery and advise the Ready for Service target date to the Customer. • Vodafone and/or Orbis will manage the intermediate activities supporting the implementation process.
Service documentation
Yes
Documentation formats
Other
Other documentation formats
Format agreed with customer
End-of-contract data extraction
Data extraction is the customers responsibility - We shall provide the Customer with regular reports relating to the Service if required, in a format to be agreed with the Customer
End-of-contract process
Exit charges may apply.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Please see Service Description
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customers can purchase different suits which enables different capability. Customers can then set up their users and service as required within the console depending on their needs.

Scaling

Independence of resources
BlackBerry UEM is scalable up to 25,000 devices per server and 150,000 devices per domain - the capacity of the cloud services is managed and maintained by Blackberry directly.

If customers are on-premise they will not be impacted by other customers as this is not a shared environment.

Network capacity will be worked through with you a point of order.

Analytics

Service usage metrics
Yes
Metrics types
If required, service metrics can be provided. This is dependant on what suite the customer has purchased.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Blackberry Ltd

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We shall provide the Customer with regular reports, if required, relating to the Service, in a format to be agreed with the Customer
Data export formats
Other
Other data export formats
Format to be agreed with customer
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Available upon request.

Availability and resilience

Guaranteed availability
8am-6pm Monday to Friday excluding UK public holidays.
Outside the Core Hours Customers can also submit a pre-completed BlackBerry fault template at any time to Vodafone.dataspecialists@vodafone.com.
Vodafone has a target response time of 24 hours from the time of the initial call to its helpdesk (where that call is made within Core Hours and excluding weekends and UK public holidays in the 24-hour period). Actual resolution time will depend upon the type of incident raised and whether escalation to BlackBerry is necessary to address it.
Approach to resilience
Available upon request.
Outage reporting
Available upon request.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Standard DPA questioning in place plus any additional security questions the customer requires.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
30-Nov-18
What the ISO/IEC 27001 doesn’t cover
Available upon request.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Either Vodafone or the Customer may propose a change to the Service by written request. Upon agreement, both parties must authorise the change in the form of a variation or other written amendment to the Service Offer
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Vodafone has implemented numerous security controls across our estate including: Logging & Monitoring, Vulnerability Scanning, Intruder Detection & Intruder Prevention systems as well as conducting regular IT Health Checks of services and infrastructure to detect potential compromise. Vodafone’s Security and Network Operations Centres, which are manned 24/7/365 will assess the impact of potential compromise and raise a ticket against the appropriate support team(s) to remediate.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We provide Event Management to proactively monitor the Buyer’s service and will respond to all alarms that may indicate an intermittent incident or a total loss of service. Our Network Operations Centre (NOC) continuously monitors VF services 24/7/365, ensuring VF can respond quickly to potential issues. Service reporting and notification are avaialble to the Buyer in any failure to meet contracted service levels.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.25 to £11 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Available on request

Service documents

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