Fordway

Fordway Cloud Intermediation Services

Fordway’s Cloud Intermediation Service (CIMS) assists customers to assess, plan, transform and migrate their infrastructure to public cloud. It provides ongoing service and security monitoring plus service and security management to minimise business interruption to users and ensure continued service availability and compliance during the transformation.

Features

• Tailored service aligned to the customer’s strategic requirements.
• Due diligence on existing customer’s infrastructure, applications and support structure.
• Strategic advice, technical design and migration planning for cloud
• Supplier engagement, tendering assistance and management included
• Vendor independent expertise in Azure, AWS, Google
• Cloud intermediation hosting services for stabilisation of services
• Service Management integration including service desk automation
• On-going management, monitoring and reporting of multi supplier environments
• Consolidated billing services across mulitple providers
• SFIA skills assessment and staff development for cloud management

Benefits

• Maps existing IT provision including infrastructure, processes and skills
• Transform services to be cloud ready
• Migrate services to the most appropriate hybrid model
• Best model for ongoing management of cloud services
• Provides Continuous Service Improvement once services migrated
• Aligned to best practice frameworks such as ITIL and SFIA
• Assist accreditation to ISO27001 and ISO20000
• Fordway experience in central and local government, NHS, charities
• Ensures you implement the optimal cloud provision for your organisation

£300 to £975.00 a person a day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

648003750099800

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Planning

• Planning service: Yes
• How the planning service works: Initial analysis of as-is environment uses automated tools plus manned audits to capture current state information, from which options analysis and recommendations made. Once agreed, business case and validation prepared for approval. All service transformation and migrations undertaken as Prince 2 managed projects using Agile sprints for work packages. Service is provided with Fordway standard engagement documentation and migration templates which will be used to speed project planning.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Fordway IaaS, PaaS and DaaS
  • Microsoft365 E3/E5 suite/components (Windows10, Office365, Enterprise Management & Security)
  • Fordway Identity and Authentication Management Service
  • Fordway Security Monitoring as a Service
  • Microsoft Azure IaaS, PaaS and Functions
  • Fordway Cloud Monitoring as a Service
  • AWS EC2, S3, EFS, PaaS, Redshift, CosmosDB
  • Fordway Security Management as a Service
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: The training service is tailored to the buyer and dependent on the service provided
• Training is tied to specific services: Yes
• Services the training service works with:
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Service
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Servcie
  • Fordway Security Management as a Service

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Fordway Cloud Intermediation Services comprises analysis, design, implementation and operation phases. The customer will agree their journey to the cloud at all stages and Fordway will support the migration as a project depending on the solution required following any of the distinct phases.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Fordway IaaS, PaS, DaaS
  • Microsoft365 E3/E5 suite/components (Windows10, Office365, Enterprise Management & Security)
  • Fordway Identity and Authentication Management Service
  • Fordway Security Management as a Service
  • Microsoft Azure IaaS, PaaS and Functions
  • AWS EC2, S3, EFS, PaaS, Redshift, CosmosDB
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Service

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Fordway have a wide rage of hosting, software and support services which include:; Fordway IaaS,; Fordway PaaS,; Fordway DaaS,; Fordway Cloud Intermediation Services,; Fordway Identity and Authentication Management,; Fordway Data Storage Service,; Fordway Cloud Monitoring as a Service,; Fordway Cloud Security Management as a Service,; Fordway Security Monitoring as a Service,; Fordway Disaster Recovery as a Service,; Fordway Backup and Restore as a Service,; Fordway Endpoint Protection as a Service,; Fordway Server Hosting Service,; Fordway Patch Management as a Service

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Fordway have a standard SLA for hosting and software services

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £300 to £975.00 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)