Fordway

Fordway Cloud Intermediation Services

Fordway’s Cloud Intermediation Service (CIMS) assists customers to assess, plan, transform and migrate their infrastructure to public cloud. It provides ongoing service and security monitoring plus service and security management to minimise business interruption to users and ensure continued service availability and compliance during the transformation.

Features

  • Tailored service aligned to the customer’s strategic requirements.
  • Due diligence on existing customer’s infrastructure, applications and support structure.
  • Strategic advice, technical design and migration planning for cloud
  • Supplier engagement, tendering assistance and management included
  • Vendor independent expertise in Azure, AWS, Google
  • Cloud intermediation hosting services for stabilisation of services
  • Service Management integration including service desk automation
  • On-going management, monitoring and reporting of multi supplier environments
  • Consolidated billing services across mulitple providers
  • SFIA skills assessment and staff development for cloud management

Benefits

  • Maps existing IT provision including infrastructure, processes and skills
  • Transform services to be cloud ready
  • Migrate services to the most appropriate hybrid model
  • Best model for ongoing management of cloud services
  • Provides Continuous Service Improvement once services migrated
  • Aligned to best practice frameworks such as ITIL and SFIA
  • Assist accreditation to ISO27001 and ISO20000
  • Fordway experience in central and local government, NHS, charities
  • Ensures you implement the optimal cloud provision for your organisation

Pricing

£300 to £975.00 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 4 8 0 0 3 7 5 0 0 9 9 8 0 0

Contact

Fordway Richard Blanford
Telephone: 01483 528200
Email: tenders@fordway.com

Planning

Planning service
Yes
How the planning service works
Initial analysis of as-is environment uses automated tools plus manned audits to capture current state information, from which options analysis and recommendations made. Once agreed, business case and validation prepared for approval. All service transformation and migrations undertaken as Prince 2 managed projects using Agile sprints for work packages. Service is provided with Fordway standard engagement documentation and migration templates which will be used to speed project planning.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Fordway IaaS, PaaS and DaaS
  • Microsoft365 E3/E5 suite/components (Windows10, Office365, Enterprise Management & Security)
  • Fordway Identity and Authentication Management Service
  • Fordway Security Monitoring as a Service
  • Microsoft Azure IaaS, PaaS and Functions
  • Fordway Cloud Monitoring as a Service
  • AWS EC2, S3, EFS, PaaS, Redshift, CosmosDB
  • Fordway Security Management as a Service
  • Google Cloud Platform

Training

Training service provided
Yes
How the training service works
The training service is tailored to the buyer and dependent on the service provided
Training is tied to specific services
Yes
Services the training service works with
  • Fordway IaaS
  • Fordway Paas
  • Fordway DaaS
  • Fordway Cloud Intermediation Services
  • Fordway Identity and Authentication Service
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Servcie
  • Fordway Security Management as a Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Fordway Cloud Intermediation Services comprises analysis, design, implementation and operation phases. The customer will agree their journey to the cloud at all stages and Fordway will support the migration as a project depending on the solution required following any of the distinct phases.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Fordway IaaS, PaS, DaaS
  • Microsoft365 E3/E5 suite/components (Windows10, Office365, Enterprise Management & Security)
  • Fordway Identity and Authentication Management Service
  • Fordway Security Management as a Service
  • Microsoft Azure IaaS, PaaS and Functions
  • AWS EC2, S3, EFS, PaaS, Redshift, CosmosDB
  • Fordway Data Storage Service
  • Fordway Cloud Monitoring as a Service
  • Fordway Security Monitoring as a Service

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fordway have a wide rage of hosting, software and support services which include:
Fordway IaaS,
Fordway PaaS,
Fordway DaaS,
Fordway Cloud Intermediation Services,
Fordway Identity and Authentication Management,
Fordway Data Storage Service,
Fordway Cloud Monitoring as a Service,
Fordway Cloud Security Management as a Service,
Fordway Security Monitoring as a Service,
Fordway Disaster Recovery as a Service,
Fordway Backup and Restore as a Service,
Fordway Endpoint Protection as a Service,
Fordway Server Hosting Service,
Fordway Patch Management as a Service

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Fordway have a standard SLA for hosting and software services

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£300 to £975.00 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.