Scroll

Content audit and planning

Scroll has created content audits and plans for a number of government departments. We've worked on high-profile transformation and migration programmes, including GOV.UK. We can handle large volumes of content and work with stakeholders at all levels. We can provide content practitioners to manage or work in multidisciplinary teams.

Features

  • Supplying content leads responsible for editorial quality across entire programmes
  • Drafting revised information architecture and user experience guidelines
  • Identifying high-visibility or sensitive content that is below standard
  • Conducting user research to validate user needs
  • Auditing website content (quantity, structure, reach, accessibility)
  • Evaluating website content quality
  • Assessing organisations’ social media presence and advising on maximising it
  • Developing tone of voice and style guides
  • Designing and leading workshops on improving content quality
  • Training customers' editorial staff in style and content formats

Benefits

  • Addressing the audience effectively and meeting user needs
  • Thorough content audits that feed into content plans
  • Sophisticated use of analytics for insights and content planning
  • Audit findings and recommendations presented in succinct, visual formats
  • Evidence-based recommendations for restructuring content
  • Our experience working on GOV.UK reduces the learning curve
  • We’re used to working with stakeholders on complex content
  • Audits can reduce costs later by prioritising content for improvement
  • Insights from planning can help plan budgets and resources

Pricing

£400 to £675 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at projects@scroll.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 4 7 0 9 2 1 2 2 0 5 0 3 7 3

Contact

Scroll Hetty Meyric Hughes
Telephone: 07762096939
Email: projects@scroll.co.uk

Planning

Planning service
Yes
How the planning service works
Scroll advises clients on how best to prepare for their transition to cloud or adoption of new software: optimising content, creating efficiencies, and avoiding costly delays and pitfalls.

We work collaboratively, building stakeholder engagement, advocating for content, and planning for the migration and content creation that will follow. We design practical, lean governance processes and provide a comprehensive knowledge transfer so that you can run your project autonomously.

We also supply individuals or entire teams of content experts to implement these planned activities. We can flex our teams up and down quickly to fit with the agile development phases.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide content training and mentoring. This includes bespoke and public courses on content strategy, content design, content governance and all aspects of agile content production. Our courses are accredited by the CPD Certification Service.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Scroll has planned and executed large-scale migrations for government departments. We redesigned content for the flagship GOV.UK launch, merging dozens of websites into a single architecture and recrafting content to fit user needs and the new site design. We can provide expertise at various stages: strategy and technical input, IA - and a team of migration editors and content designers later. We also train staff in using their new technology and writing for it.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Scroll has extensive experience in QA processes for cloud content and can design and manage processes for customers, or supply specialists to run QA to GOV.UK style. We are also experienced in the performance testing of digital content, monitoring usage metrics and other data to improve and iterate content continually. Scroll prides itself on the quality of its content services, and we have a member of the team dedicated to developing and maintaining quality standards.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The same working day if received by noon; otherwise, by 10:00 the next working day. By 10:00 on the Monday morning for requests received over the weekend. We also have a support ticketing system available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We've not yet had the call for it but would welcome the opportunity to refine it.
Support levels
There is an out of hours phone support service 24/7 for emergencies.
We use web chat during normal working hours and also set up Slack channels and Trello boards for clients, as well as using any other collaborative apps you find helpful.
There is no additional cost for this level of support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£400 to £675 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at projects@scroll.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.