Chronicle Computing Ltd

Chronicle Online

Workforce Management Solution - encompassing Time and Attendance, HR, Scheduling, HR records, Access Control, Job Costing and Remote Worker management.

Features

  • Real Time information for pre payroll
  • Online Timesheets
  • Shift Patterns
  • Fire Reporting
  • Biometrics
  • Facial Verification
  • Location Tracking
  • Scheduling - Right people, Right place, Right time
  • Card of fob clocking
  • Mobile Apps

Benefits

  • Saves time and money processing payroll.
  • No paper records
  • Plan and roster resources more effectively
  • Real time data in an emergency fire roll call
  • Protect the business against fraud
  • Protect the business against fraud
  • Protect the business against fraud
  • Optimise workforce efficiency, labour planning
  • Simple easy and quick to use secure & low cost
  • People clock anywhere and on any device

Pricing

£12 to £36 a person a year

Service documents

Framework

G-Cloud 12

Service ID

6 4 7 0 5 8 0 6 3 7 3 1 8 8 2

Contact

Chronicle Computing Ltd

Rupert Lassen

07401578527

rupertlassen@chronicle-computing.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Payroll and Scheduling products
Cloud deployment model
Private cloud
Service constraints
No
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically within 8 hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Zen desk - chat feature is built into the product and Chronicle website
Web chat accessibility testing
N/A
Onsite support
Onsite support
Support levels
Standard and Enhanced support
Same Day Next Day / 24hrs support (cost dependant on size of the project - number of employees and users dependant)
Telephone, Email, Online Knowledge Base Articles and YouTube videos,
Each account has a dedicated Account Manager - who is an experienced project manager, support technician and trainer.
Online and Onsite support provided.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
30 Day free trial
System activation pack which we upload into software for you- contains all employee details, balances for holiday, shifts and rosters.
Onsite or Online set up, training, support available.
Videos and Articles on all major modules and features
User manual, Knowledgebase, support desk, support ticketing system.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video
  • Online Digital Knowledge Base
End-of-contract data extraction
Depends, we can export or you can export all data into Word, PDF, Excel.
The system can also still be accessed after the contract ends - functionality is restricted so no clocking in and out etc if maintenance is not paid.
End-of-contract process
System usage is suspended and on request data is deleted.

In the price of the contact the software, hardware, access to support and the online Chronicle product in the azure environment is included - basically everything to successfully use the solution.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differences between Desktop and Tablet functionality of core product Chronicle Online.
Note - Smart Phone App has been designed for clocking and employee self-servicing with some basic user management.
Service interface
No
API
Yes
What users can and can't do using the API
API is available for sharing data between third-party applications. Chronicle will customise the API to meet the client's requirements and engage with the third-party software providers if required.
Unlimited Users
Unlimited changes
No Limitations
Details in the knowledge base
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All system settings and set up regarding shift patterns, overtime rules, holiday sick absence types etc as standard can be customised to fit the business at hand

In addition, everything and anything software rules set and feature-wise can be customised for clients.
The user can complete a specification document with their account manager and development releases. This includes reports and exports.

Scaling

Independence of resources
The azure environment is elastic, to account for spikes in the resources required. This enables the Chronicle solution to run at optimum speed at all times.

Speed is also monitored daily by support and development staff.

Analytics

Service usage metrics
Yes
Metrics types
Zendesk - support ticket statistics - number of calls - average time to respond

Azure - uptime report
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Chronicle Online is hosted in Azure and Microsoft provide information on this on their website.
https://docs.microsoft.com/en-us/azure/security/fundamentals/encryption-atrest
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users have access to reports and all reports are exportable in excel, pdf, notepad, word etc.

Users can also contact the help desk for a copy of their data.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Word
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • Google Sheets

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Our solution is hosted in Azure.
The data is hosted in a SQL database in Azure
We use token authentication when transferring data between the database and the web services, web app which are all hosted in Azure.
We use SSL.
Data protection within supplier network
Other
Other protection within supplier network
The solution is hosted in Azure and we use token authentication to transfer data between the database and webservices and web apps

Availability and resilience

Guaranteed availability
It is always available as it is hosted in Azure
Approach to resilience
We use Azure data centres
Outage reporting
Azure logs any outages

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
The system has a highly configurable users access settings screen. Users and employees can have defined view only, edit and delete access set up for every area of the system.
Departments, Employees, Reporting etc can all be managed centrally.
There are also audit reports showing who has changed what and when.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Azure environment is ISO/IEC 27001:2013 compliant

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We use azure
Information security policies and processes
GDPR

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use change request forms and use VSTS to manage the changes.
Vulnerability management type
Undisclosed
Vulnerability management approach
Azure
Protective monitoring type
Undisclosed
Protective monitoring approach
We respond to incidents depending on the severity.
We respond immediately is it is high priority
Incident management type
Undisclosed
Incident management approach
Yes, we have established methodology to quickly investigate and identify issues within the solution.

Users Report incidents either in Zendesk (our online support ticketing system) or via the phone or email to their help desk representative or account manager.

Zen desk can produce a log of all support tickets and incidents via a report in real time for each client or for us as a business in general

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£12 to £36 a person a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Included -
14-30 days free trial
All software available
SmartPhone clocking on the app only.

Not Included - hardware i.e clocking terminals
Link to free trial
https://chronicleonline.azurewebsites.net/Account/Registration

Service documents

Return to top ↑