Chronicle Online
Workforce Management Solution - encompassing Time and Attendance, HR, Scheduling, HR records, Access Control, Job Costing and Remote Worker management.
Features
- Real Time information for pre payroll
- Online Timesheets
- Shift Patterns
- Fire Reporting
- Biometrics
- Facial Verification
- Location Tracking
- Scheduling - Right people, Right place, Right time
- Card of fob clocking
- Mobile Apps
Benefits
- Saves time and money processing payroll.
- No paper records
- Plan and roster resources more effectively
- Real time data in an emergency fire roll call
- Protect the business against fraud
- Protect the business against fraud
- Protect the business against fraud
- Optimise workforce efficiency, labour planning
- Simple easy and quick to use secure & low cost
- People clock anywhere and on any device
Pricing
£12 to £36 a person a year
- Education pricing available
- Free trial available
Service documents
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Framework
G-Cloud 12
Service ID
6 4 7 0 5 8 0 6 3 7 3 1 8 8 2
Contact
Chronicle Computing Ltd
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Telephone: <removed>
Email: <removed>@168f3000-a33d-4138-a283-c9e7e673ecd6.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Payroll and Scheduling products
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Typically within 8 hrs
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Zen desk - chat feature is built into the product and Chronicle website
- Web chat accessibility testing
- N/A
- Onsite support
- Onsite support
- Support levels
-
Standard and Enhanced support
Same Day Next Day / 24hrs support (cost dependant on size of the project - number of employees and users dependant)
Telephone, Email, Online Knowledge Base Articles and YouTube videos,
Each account has a dedicated Account Manager - who is an experienced project manager, support technician and trainer.
Online and Onsite support provided. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
30 Day free trial
System activation pack which we upload into software for you- contains all employee details, balances for holiday, shifts and rosters.
Onsite or Online set up, training, support available.
Videos and Articles on all major modules and features
User manual, Knowledgebase, support desk, support ticketing system. - Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Video
- Online Digital Knowledge Base
- End-of-contract data extraction
-
Depends, we can export or you can export all data into Word, PDF, Excel.
The system can also still be accessed after the contract ends - functionality is restricted so no clocking in and out etc if maintenance is not paid. - End-of-contract process
-
System usage is suspended and on request data is deleted.
In the price of the contact the software, hardware, access to support and the online Chronicle product in the azure environment is included - basically everything to successfully use the solution.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
No differences between Desktop and Tablet functionality of core product Chronicle Online.
Note - Smart Phone App has been designed for clocking and employee self-servicing with some basic user management. - Service interface
- No
- API
- Yes
- What users can and can't do using the API
-
API is available for sharing data between third-party applications. Chronicle will customise the API to meet the client's requirements and engage with the third-party software providers if required.
Unlimited Users
Unlimited changes
No Limitations
Details in the knowledge base - API documentation
- Yes
- API documentation formats
-
- HTML
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
All system settings and set up regarding shift patterns, overtime rules, holiday sick absence types etc as standard can be customised to fit the business at hand
In addition, everything and anything software rules set and feature-wise can be customised for clients.
The user can complete a specification document with their account manager and development releases. This includes reports and exports.
Scaling
- Independence of resources
-
The azure environment is elastic, to account for spikes in the resources required. This enables the Chronicle solution to run at optimum speed at all times.
Speed is also monitored daily by support and development staff.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Zendesk - support ticket statistics - number of calls - average time to respond
Azure - uptime report - Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
-
Chronicle Online is hosted in Azure and Microsoft provide information on this on their website.
https://docs.microsoft.com/en-us/azure/security/fundamentals/encryption-atrest - Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
-
Users have access to reports and all reports are exportable in excel, pdf, notepad, word etc.
Users can also contact the help desk for a copy of their data. - Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- Word
- Excel
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Excel
- Google Sheets
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
-
Our solution is hosted in Azure.
The data is hosted in a SQL database in Azure
We use token authentication when transferring data between the database and the web services, web app which are all hosted in Azure.
We use SSL. - Data protection within supplier network
- Other
- Other protection within supplier network
- The solution is hosted in Azure and we use token authentication to transfer data between the database and webservices and web apps
Availability and resilience
- Guaranteed availability
- It is always available as it is hosted in Azure
- Approach to resilience
- We use Azure data centres
- Outage reporting
- Azure logs any outages
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
-
The system has a highly configurable users access settings screen. Users and employees can have defined view only, edit and delete access set up for every area of the system.
Departments, Employees, Reporting etc can all be managed centrally.
There are also audit reports showing who has changed what and when. - Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Azure environment is ISO/IEC 27001:2013 compliant
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We use azure
- Information security policies and processes
- GDPR
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We use change request forms and use VSTS to manage the changes.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Azure
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
We respond to incidents depending on the severity.
We respond immediately is it is high priority - Incident management type
- Undisclosed
- Incident management approach
-
Yes, we have established methodology to quickly investigate and identify issues within the solution.
Users Report incidents either in Zendesk (our online support ticketing system) or via the phone or email to their help desk representative or account manager.
Zen desk can produce a log of all support tickets and incidents via a report in real time for each client or for us as a business in general
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £12 to £36 a person a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
Included -
14-30 days free trial
All software available
SmartPhone clocking on the app only.
Not Included - hardware i.e clocking terminals - Link to free trial
- https://chronicleonline.azurewebsites.net/Account/Registration
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@168f3000-a33d-4138-a283-c9e7e673ecd6.com.
Tell them what format you need. It will help if you say what assistive technology you use.