CTO Technologies Ltd

IT Service Management

We specialise in management of complex infrastructures in the NHS and at schools. We tackle challenging projects providing 1st, 2nd and 3rd line capabilities. Our certified infrastructure engineers work alongside ITIL based service desk technicians enabling efficient and proactive service delivery aligned to best practice methodologies and customer centric approach.

Features

  • Provide service management based on ITIL best practice
  • Extensive knowledge of NHS applications
  • Service desk with logging and tracking
  • Provide service reviews and transition
  • Facilitate continuous service improvement planning
  • Full service end to end reporting
  • Information Governance, Information Security and ISO27001
  • Capacity and asset management, configuration management
  • Performance management including SLA/KPI management of services
  • Capability, incident, problem and availability management

Benefits

  • Driven to improve overall service
  • Comprehensive reporting to all levels
  • Build confidence across ICT using extensive NHS experience
  • Provide priority management for service change
  • Agile and responsive service delivery
  • Service management aligned to business processes
  • Specialist in NHS / Healthcare sector
  • Optimised operational management
  • Increased Return on Investment and reducing IT risk
  • Independently evaluate processes, risks and issues

Pricing

£350.00 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.bishop@ctotechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 4 6 8 5 3 8 9 1 1 4 5 7 5 9

Contact

CTO Technologies Ltd Mark Bishop
Telephone: 0845 644 3830
Email: mark.bishop@ctotechnologies.co.uk

Planning

Planning service
Yes
How the planning service works
CTO Tech delivers a range of consultancy services that can support the process of implementing cloud hosting or its associated software and management services. Our services include; technical architecture, enterprise architecture, specification & procurement expertise, deployment services, solution design, integration support services, resolution, problem and service management and quality assurance. We are also experts in the development of technical strategies & specifications, business cases and the gathering of requirements to enable organisations to move onto new cloud platforms. These services can be provided as specific deliverables, or a team approach that can be used to support the organisation throughout the process.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
CTO Tech delivers a range of consultancy services that can support the process of migrating services should organisations require setting up or moving between cloud hosting or cloud software services. Our services include technical architecture, enterprise architecture, specification & procurement expertise, deployment services, solution design, integration support services, resolution, problem & service management and quality assurance. We are also experts in the development of technical strategies & specifications, business cases and the gathering of requirements to enable organisations to move onto new cloud platforms. These services can be provided as specific deliverables, or a team approach that can be used to support the organisation throughout the process.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Programme Assurance and Quality Assurance Services play a key role in the successful delivery of services. We regularly performance test our services and invite our clients to regular reviews where we benchmark the services being delivered against predetermined KPIs. When organisations are seeking assurance on their large-scale cloud deployments, CTO Tech can offer experienced consultants from a wide range of skills sets: technical architecture, enterprise architecture, problem management, service management.
CTO Tech has extensive knowledge of implementing large programmes and transformations gathering from many years of lessons learned and best practices which can be utilised to provide assurance to our clients.

Security testing

Security services
Yes
Security services type
Cyber security consultancy

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Not available weekends

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response within 1 hour and resolved within 24 hours; Monday - Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support is available via Phone or email and this can be 24/7 if required. The cost of our support levels varies depending on the requirements and size of the customer and what is to be delivered. A technical account manager will always be supplied to work across all engagements and will make sure the appropriate resources are assigned as the customers’ as their requirements dictate.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350.00 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.bishop@ctotechnologies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.