CC2i Limited

Dojo: Health

Cyber awareness training and e-learning for all levels of staff.
Developed by BAFTA award winning filmmakers, co-designed in collaboration with public sector organisations, based on original material commissioned by the BBC.
Video modules & supporting eLearning used by 100+ public sector organisations.

Features

  • Delivered via SCORM on your own Learning Management System
  • Hosted service available
  • Accessible on full range of devices

Benefits

  • Co-designed in collaboration with 10+ public sector organisations
  • Focused on public sector cyber security requirements & protocols
  • Created by the company behind BBC's mandatory cyber training
  • 12 video based modules with supporting SCORM compliant eLearning
  • Dojo covers the full range of cyber issues and threats
  • Videos & eLearning available in English & Welsh with subtitles
  • Highly accessible & engaging, animation based with clear messaging
  • Public sector collaboration continues to steer product development
  • Designed & developed by BAFTA winning film makers
  • Modules updated in terms of cyber threats as they evolve

Pricing

£1.95 to £2.45 per person per year

Service documents

Framework

G-Cloud 11

Service ID

6 4 5 9 1 3 0 1 5 4 2 5 0 0 2

Contact

CC2i Limited

Guy Giles

07973 909663

guy.giles@cc2i.org.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/a
System requirements
No specific requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday-Friday 9am-6pm we aim to respond to all queries within two hours, in the vast majority of cases we respond within one hour. As a default we aim to respond to any query within 24 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/a
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
In all cases to date, we have been able to liaise with relevant technical people at the commissioning organisation remotely to enable successful installation and use of the Dojo e-Learning training suite. Should onsite support be required for any reason this would be discussed and any associated costs agreed with the customer in advance.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We work closely with customers to assess the right way to deploy Dojo for their organisation, covering both access to the video modules and eLearning content as well as measurement in terms of staff awareness and completion should that be required.
Dojo is a flexible solution and can integrate with existing learning management systems, be hosted for customers or streamed.
Service documentation
No
End-of-contract data extraction
N/a
End-of-contract process
At the end of the contract streamed customers will simply have access to the cloud hosted videos removed, whilst customers who host the videos or have embedded them into their learning management systems will need to prove their removal.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Full service is provided on all devices.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Branding and specific local messages and policies can be adjusted in the e-Learning materials although in most cases it is not needed. This is undertaken by our production team with costs being agreed by the customer in advance. Day rates for this work are included in our pricing.

Scaling

Independence of resources
Subject to local network capacity, this service is hosted on industry strength cloud infrastructure with relevant associated service level agreements.

Analytics

Service usage metrics
Yes
Metrics types
Training access and completion rates - per module
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Matobo Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/a
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Availability is 24x7x365. Refunds would be discussed and negotiated on an individual basis.
Approach to resilience
We use Vimeo and Gomo for our streaming and LMS hosting service
Outage reporting
We monitor internally and report any outages to all customers via email.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Limited to CC2i staff only. Usage metrics are provided on an ad hoc basis but access to the management console is strictly limited to internal access only.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
We choose our partners (Vimeo and Gomo) carefully to ensure that relevant security governance is in place. Provision of usage and completion rate data (where appropriate) is provided to trusted names at each organisation that used our hosted service. For all others, use of the SCORM materials is entirely within the organisations' control.
Information security policies and processes
N/a

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All training materials are maintained for currency through input from subject matter experts as well as from our customers - with strict version control in place. There are no security impacts from this process or inherent in the product itself.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
N/a
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Not applicable for e-Learning material and associated services.
Incident management type
Supplier-defined controls
Incident management approach
Any issues with the service or product (which is predominantly delivered and administered within the control of the commissioning organisations' own networks) are reported via email. These are tracked and typically resolved within 4 working hours.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.95 to £2.45 per person per year
Discount for educational organisations
No
Free trial available
No

Service documents

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