Avenir Business Solutions Ltd

Database Maintenance

We help with Database Setup & Support. We can help with SQL & Oracle Database

Features

  • Real time Support
  • Remote Access
  • Database Tuning
  • Database Setup
  • Data Warehousing
  • Business Intelligence
  • Optimal usage of the Storage

Benefits

  • Maintaining the Database
  • Faster Access to Database
  • Proper Access to Users
  • Generating Management Report

Pricing

£100 per person per year

Service documents

G-Cloud 9

644715231618022

Avenir Business Solutions Ltd

Suresh Kumar Kondapureddy

02085965007

suresh@avenirbs.com

Service scope

Service scope
Service constraints No
System requirements
  • Software Licence for Microsoft
  • Software Licence for Oracle

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing We have done testing with different users and also with large number of users asking for help at the same time
Onsite support Onsite support
Support levels We provide Level 1 and Level 2 support onsite. Depending on the technology the cost will differ but it ranges from £300 to £500 per day. We can provide a Technical Account Manager and a Cloud Support Engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide Onsite Training as well as user documentation to get the users start using our Service also we provide Online Training.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We provide the service to the users to extract their data.
End-of-contract process Setting up and ongoing help is included in the price

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources At the beginning of the service we ensure that the number of resources are adequate for the support
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft & Oracle

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Depending on the SLA agreed with the client we ensure to meet the guarantee level.
Approach to resilience It is available on Request.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Need to fill in
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Need to Fill in

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Need to fill in
Vulnerability management type Supplier-defined controls
Vulnerability management approach Need to fill in
Protective monitoring type Supplier-defined controls
Protective monitoring approach Need to fill in
Incident management type Supplier-defined controls
Incident management approach Need to fill in

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate By creating Partitions

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £100 per person per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
Return to top ↑