GET SWARMS LIMITED

Particles Cloud Hosting on Azure, AWS, GCP, Rackspace etc.

Host your application on multi-cloud or individual AWS, Azure or GCP with backing of our experience. We provide/manage your service in cloud with proper resilience, availability and maintainability. We provide Virtual machines, Containers, kubernetes/Openshift/Docker/ACS, Azure Kubernetes service, Amazon container service, EKS, ACS, Elasticbeanstalk, IAM, SIEM, Azure Sentinel etc.

Features

  • Containers, Kubernetes, ACS, EKS, ACS, Azure Kubernetes
  • Amazon dynamo, RDS for mysql, mariaDB, Postgre-sql, Mongo
  • S3, Azure Blobs, MinIO, NAS, EFS, Glacier
  • SIEM, AWS/Azure security hub,Data guard, Macie, inspector, analyzer
  • Native Cloud Hosted or Customer Cloud/On-Prem Hosted Versions
  • Automated UX/UI with Parallel Build
  • Automated CI/CD Pipelines
  • Fully Secure Services
  • Zero code DATA enabled Website

Benefits

  • Publish content from any device for any device
  • Built using PARTICLE technology
  • Write once, use on multi-channels
  • Fully adheres to GDS Security principles
  • WCAG 2.1 accessibility
  • Full blown custom Data website in 5-10 Days
  • We host or you host anywhere
  • Open source components
  • Fully Secure Websites/APIs
  • SEO Compliant

Pricing

£10.00 to £20.00 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amit.jain@dtnl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 4 4 5 1 2 3 8 3 1 3 0 6 2 2

Contact

GET SWARMS LIMITED Amit Jain
Telephone: 07545641528
Email: amit.jain@dtnl.co.uk

Service scope

Service constraints
SLA 99.95% default
SLA 99.99% available
Yearly Premium Support available
System requirements
  • None - will take care of it on our Cloud
  • Get in touch to understand more on customer hosted solutions

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our first response are as follows:

P1: 30 mins
P2: 1hr
P3: 0.5 day
P4: 1day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
No
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We use fully tested partner solution for this
Onsite support
Yes, at extra cost
Support levels
- Premium Support Available - pricing available on request
- TAM (Tech acc manager) available and assigned to every customer
- Customer Success Engineer (CSE) assigned to every customer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online documentation, Training available on request
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data related to a user is created in their own Namespace. Therefore, it is very easy to download, delete or port your data when you need it
End-of-contract process
Service Running is included in the contract - any user data will be provided for free by end of contract

Using the service

Web browser interface
Yes
Using the web interface
Users will get their own dedicated app through which they can configure and build API, Website, MBaaS Database of their choice
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
We use Crownpeak
API
Yes
What users can and can't do using the API
API Credentials are provided for each app created by user
User created Objects will have API built automatically
API automation tools
  • Ansible
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Curl interface to HTTP calls allows all functions available via our API

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Autoscaling features do not let any instance get overloaded. Generous autoscaling settings to provide best QoS
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Database
  • Code
Backup controls
Comes as part of Cloud service. User hosted solutions can control it fully as per their requirements
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.5% default
99.99% available
Approach to resilience
Multiple instances across multiple AZs in multiple Data Centres
Outage reporting
Public Dashboard
API
Email Alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
RBAC, VPN Peering, IP whitelisting, VPN gateways, ACLs are used
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • We are in the process of obtaining ISO27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
CIO
CISO
Head of Application Security
SOC manager for incident/problem management
Risk assessors
Security Architects

Regular audits for Security standards compliance are undertaken

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We use ServiceNow
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use Qualys tooling, AWS Security tools and Azure Security tools for assessing threats. Patching checked and done every month - Critical patches/Hotfixes applied immediately.

We use tools that subscribe to NVD database + we are on mailing list of our vendors
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We use IDS/IPS solutions, Security incident logs analysis using AWS and Azure tools.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We use serviceNow for incident reporting. All the alerts and incidents are recorded - regular periodic triage happens for these incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
We use AWS and Azure and rely on their controls for Hypervisor security

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We use AWS or Azure Data centres

Pricing

Price
£10.00 to £20.00 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full functionality available with initial £200 credit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amit.jain@dtnl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.