Levett Consultancy Ltd

Sophos Central Security Products

Levett Consultancy provides the range of Sophos Central products, including;

Sophos Central -
Sophos XG Firewall & Wireless Products
Sophos Endpoint, Encryption, Mobile 8, & Server.
Sophos Phish Threat


  • Sophos Central - Powerful Platform for centralised Security Management
  • Intercept X - Next-Gen endpoint protection
  • Sophos Mobile 8 Secure Unified Endpoint Management
  • Safeguard Encryption - Full disk & file encryption
  • Secure Email Gateway - Block Phishing, spam & malware
  • Phish Threat - Phishing email simulation and training
  • Server Protectin - virtual and physical Server Security


  • Reduce the risk of attack by improving user knowledge.
  • Secure your network from end to end
  • Train internal personnel through Phish Threat
  • Peace of Mind that your Network and Users are secure


£2.38 to £53 per person per year

Service documents

G-Cloud 11


Levett Consultancy Ltd

Joanne Levett

01279 799256


Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Sophos Central.
Cloud deployment model Private cloud
Service constraints None
System requirements An internet connection will be required

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Levett Consultancy service desk responds to logged tickets within 4 hours during between the hours of 08:00 to 17:00, Monday to Friday. There is no email support during UK Public holidays and weekends. However, tickets can be logged at anytime all year, with logged tickets being dealt with on the next available working day. The online system also provides end users with a comprehensive self help knowledge base to undertake troubleshooting incidents.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels In addition to standard Sophos Central product support, Levett Consultancy provides enhanced support as part of our G Cloud 11 Cloud support service. Levett Consultancy also provides a dedicated technical account manager and Sophos certified support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Levett Consultancy is a Silver Sophos Partner with a proven track record of deploying Sophos into Central & Local Government, Education, 3rd Sector and Private sector.

Levett Consultancy at an additional cost, provides a fully comprehensive Sophos onboarding support service that is detailed within our optional G Cloud 11 Cloud Support services, that includes consultancy, deployment, training, and support. Levett Consultancy onboarding service enhances the Sophos deployment through its knowledge, experience and services.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Sophos is a security element and will only hold user data. This can be extracted from the system and then deleted at the end of the contract.
End-of-contract process 1) Deliberate end of the contract. Sophos Central Endpoint Protection Advanced is a subscription service which can only be legally used when in contract. If the customer no longer requires the use of Sophos Central Endpoint Protection then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central.

2) Accidental end of the contract. In the event of a renewal being missed but the service still being desired, the customer should enter an immediate discussion with Sophos Sales to discuss options around continued use of the service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, again to enable accidental lapse in contract to be rectified. "

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Custom mobile apps are available both for iOS and Android which provide a bespoke user experience tailored to the operating system to each operating system. For other mobile operating systems, web browser support is included providing a similar experience to apps on iOS and Android
Service interface No
What users can and can't do using the API Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment No
Customisation available No


Independence of resources Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity/performance.


Service usage metrics Yes
Metrics types The reporting lists the number of users this has been sent to and their specific individual behaviors.
Reporting types Real-time dashboards


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Sophos

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
Data export formats
  • CSV
  • Other
Other data export formats Report data can be exported in PDF formats
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network All stored data is encrypted and all applications are secured and running on secured operating systems.

Availability and resilience

Availability and resilience
Guaranteed availability Every piece of data is stored in database clusters that is, at a minimum, triplicated. Event-driven clustered replication, with a replication factor of at least three, ensures two database instances in our cluster can fail and data will still remain available. Being event-driven, any database change is immediately pushed to all instances in the cluster, rather than changes being replicated on a schedule, making sure that even when an instance fails, the full dataset is available on failover instances.
Approach to resilience Each instance of a database is supported with its own storage volume which is snapshotted hourly. These instances are transient, with only the storage volumes persisting. This enables us to destroy database instances without fear of data loss thanks to the cluster replication factors. Vulnerabilities in database applications, operating systems can be rapidly addressed without data loss.
Outage reporting Real-time status information is available at centralstatus.sophos.com and via email alerts sent the Sophos Central administrator.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels A number of pre-defined administrative roles can be assigned to admins that can restrict access data as well as restrict them from making changes to settings and configurations.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/10/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • NIST Cybersecurity Framework
  • The EU Directive on Security of Network and Information Systems
  • NYDFS Cybersecurity Regulation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Sophos regularly undergoes SOC Type 1 auditing and can provide access to the report under NDA. SOC Type 2 auditing is currently in progress.

Sophos as obtained Cyber Security Essentials certification.
Information security policies and processes Sophos’ global security team monitor all logging data from Sophos Central and its related services 24/7/365. Central has forensic capabilities in the event of a data breach for rapid incident response.

Sophos regularly undergoes SOC Type 1 auditing and can provide access to the report under NDA. SOC Type 2 auditing is currently in progress.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Notifications, alerts and Change Management will be provided directly from Sophos through their cloud system.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The Sophos senior management team has overall responsibility for this policy, and for reviewing the effectiveness of actions taken in response to concerns raised under this policy. Various officers of Sophos have day-to-day operational responsibility for this policy, and must ensure that all managers and other staff who may deal with concerns or investigations under this policy receive regular and appropriate training.

Sophos’ Chief Technology Officer and General Counsel reviews our Vulnerability Disclosure policy from a legal and operational perspective on a yearly basis.

More information can be found here: https://www.sophos.com/legal/sophos-responsible-disclosure-policy.aspx
Protective monitoring type Supplier-defined controls
Protective monitoring approach Sophos utilises, within their system a product called - Process Monitor. This is a free tool from Windows Sysinternals, which is part of the Microsoft TechNet website. The tool monitors and displays in real-time all file system activity on a Microsoft Windows operating system. Process Monitor is useful for troubleshooting issues when we need to identify the files or registry keys an application is accessing.
Incident management type Supplier-defined controls
Incident management approach Automated Incident Response
Security information is shared and acted on automatically across the system. It isolates infected endpoints before the threat can spread, slashing incident response time by 99.9%.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2.38 to £53 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free 30 days trials are available for Sophos Central Products. Where there is user count for a product free trials are limited to 100 users for 30 days.
Link to free trial https://partnerportal.sophos.com/en-us/microsite/products/sophos-central.aspx?partner_referral_id=00130000019NQIr&partner_name=Levett+Consultancy+Ltd

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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