Cognizant Technology Solutions UK Limited

Cognizant LEAF - Learning Evolutionary AI Framework

Cognizant’s powerful Learning-Evolutionary-AI-Framework (LEAF™) is enables artificial intelligence to move beyond human limits to deal with this complexity today’s extremely complex problems and staggering amounts of data. Taking advantage of massive datasets and distributed computing capacity, it generates complex models and discovers novel decision-making strategies automatically, thereby optimizing business outcomes.

Features

  • LEAF maps billions of outcomes
  • Recommend optimal decisions
  • Discover solutions that have never existed before
  • Optimization engine that operates a continuous learning and optimization

Benefits

  • Drive user self service adoption through support
  • Ensure your analytics platform software is up to date.

Pricing

£3000 to £10000 per server per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 4 2 8 8 4 0 5 8 3 8 8 8 3 8

Contact

Cognizant Technology Solutions UK Limited

Paul Todd

+44 (0) 7711 588 127

paul.todd@cognizant.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No specific constraints.
System requirements
  • Compatible with all leading web browsers
  • No specific system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support service to be agreed with customer during the design phase.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Levels of support will be discussed during the design phase.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training session can be conducted for Client. We will follow a Train the Trainer methodology. Also, these would be supplemented with Workshops during Go-Live Webinars (Over WebEx), Recordings of training sessions, User Manual and Training Guide.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction To be discussed during design phase
End-of-contract process A contract, ending after running its due course is generally up for renewal. The rules, deliverables and costs can be renegotiated. Depending on the understanding the terms and conditions can be kept same. If there is no renewal, all the client data will be handed over. Software is on License basis, so the instance will be taken down as per prior agreement. We would need 3 months advance notice before contract termination. This period would be used for the content migration activity to ensure all client content and metadata is migrated back to client systems.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface No
API Yes
What users can and can't do using the API To be discussed during design
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation We configure the service in conjunction with the client user community and the requirement

Scaling

Scaling
Independence of resources Able to handle massive scale

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics around system usage
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Other
Other data at rest protection approach Levels of data protection to be agreed with the client during design phase.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Export from the system are managed via the LEAF interface
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We shall make commercially reasonable efforts to provide at least 99.5% Platform Availability, measured on a per calendar-month basis.
Approach to resilience With cloud infrastructure we provide high failure resiliency.
Outage reporting Outages will be ascertained based on severity of issues that need to be fixed and communicated via the appropriate channels.
Usual channels include email alerts to designated users. Also, notifications/pop-ups/banners on the log-in and landing pages are put up to let users know the status.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access restrictions will be agreed in combination with the client
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Compliance mandates such as PCI DSS, HIPAA, ISO 270001, GLBA and SOX require businesses to protect, track and control access to sensitive information.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Cognizant will work with the Client to assess change management requirements and will design and implement a Change Management Plan tailored to your needs and culture.
With extensive industry domain expertise and next-generation RIM 2.0 services, which include Cognizant's industry-leading OnTarget™ ITIL-based platform and unique Operations Maturity Model, Cognizant IT IS helps clients reduce infrastructure management costs, mitigate risk, and improve business performance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We will agree vulnerability management approach with the customer during the design phase.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The level of protective monitoring provided will be agreed based on the approach required by the customer.
Incident management type Supplier-defined controls
Incident management approach The Incident Management approach will be agreed with the client based on the level of service required.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3000 to £10000 per server per month
Discount for educational organisations Yes
Free trial available No

Service documents

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