Egress Group Ltd

eDQM - Data Quality Manager

eDQM™ allows current RTT pathway performance to be monitored, down to specialty and consultant level. Any RTT data issues are automatically identified and allocated, based on priorities, for resolution by individuals within a data validation team. Dashboards provide instant monitoring of issue closure rate and a forecast of project completion.

Features

  • Dashboard monitoring of RTT pathway performance
  • Resource and issue allocation
  • Real time reporting and validation
  • Integrated Egress solution or licence for use
  • Best practice, industry standard techniques
  • Trend analysis capabilities
  • Workflow and task allocation
  • Support and ongoing maintenance
  • Prioritise records for validation
  • Capacity Planning

Benefits

  • Increase revenues
  • Enforce best practice
  • Monitor performance of Data Validation team
  • Save time and significant cost
  • Drive up quality of data
  • Provide real time monitoring of progress
  • Avoidance of fines
  • Improve capacity planning
  • Improve reporting
  • Improve confidence and reputation

Pricing

£975 to £4650 per licence per month

Service documents

G-Cloud 10

641993177569255

Egress Group Ltd

Matthew Roberts

07803 519655

matthew.roberts@egressgroup.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements No specific requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hour response, Mon to Fri (excl UK public holidays), between 8:30am and 4:30pm.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Single level of support provided.
Support provided via email, telephone and online facilities.
"Support tickets" will be allocated to a team of technical support engineers, with escalation to the Support Manager.
Cost of support is included in cost of software use.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online user guides and tutorials are provided.
On-site training can be arranged, if required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We provide a standard set of extract files.
End-of-contract process Data extract files are provided to customer.
Service is terminated and all user access disabled.
All data is destroyed.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Increase/decrease font sizes, from 100% to 200%.
Colour is not used as a visual means of conveying information.
Audio is not used as a means for conveying information or prompting the user to take any action.
Clear labels are provided when content requires user input.
Any items in in error are identified and the error is clearly explained.
No controls flash.
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Automatic monitoring, load balancing and infrastructure scaling.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The software contains export routines.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Detailed SLAs are agreed with the customer at point of contract negotiation.
As a standard, service availability is guaranteed at 99%, during core business hours (08:30-16:30).
Approach to resilience Available on request.
Outage reporting Public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Role Based Access Control is employed.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Internal security policies, procedures and training.
Information security policies and processes Internal policy and procedures are followed. These are available on request.

The policy dictates Account and Password management requirements; Data handling procedures and Responsibilities; and Employee responsibility and issue escalation.

The Egress security policies are disseminated to staff via internal training and any Information Security concerns are raised via the internal service desk software and escalated to the Operations Director for immediate review. Egress management reserve the right to conduct an internal audit on projects to ensure that best practice is being followed and policy is being adhered to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Software versioning tools are employed.
A document management system is used to archive all version of system documentation.
There is an internal Change Control policy (available on request).
Vulnerability management type Supplier-defined controls
Vulnerability management approach As part of pre-implementation testing, a risk assessment is conducted and reviewed, with any vulnerabilities addressed.
Non urgent software patches are released as scheduled upgrade. Any urgent software updates are applied as soon as regression testing is completed and in conjunction with the customer.
Potential threats are either identified via a risk assessment process or via the service support helpdesk.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Compliance with the ISO-27001 information security standard.
In addition to our ISO-27001 compliance, and our use of independent 3rd party penetration tests, we operate an assumed breach model and use active red-team penetration testing and vulnerability management as part of our Operational Security Assurance (OSA).
Any potential compromise follows internal policy.
Incident management type Supplier-defined controls
Incident management approach Incidents are reported by email, phone or via our online support desk system. The status and updates on progress of incidents (or linked groups of incidents) can be accessed online with updates provided as per the SLA.

Issue resolution is supported by internal documentation and Knowledge Base for resolution of common problems. This documentation is reviewed by the service desk management.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £975 to £4650 per licence per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑