VoicePower Ltd - The Speech Recognition People

Dragon Professional Anywhere Cloud

Dragon Professional Anywhere Cloud is a speech recognition solution which enables users to create their written work more easily and more quickly. Enables organisations to dictate their emails, reports, letters and CRM entries 3 x faster than by manual typing. Also available Dragon Medical One for healthcare professionals.

Features

  • Real time dictation onto computer screen
  • Speech to text solution
  • Dictate and authorise in one pass
  • Speech recognition as a service
  • Speech recognition in the cloud
  • Hosted speech recognition
  • Secure speech recognition
  • Hosted voice recognition
  • Voice recognition in the cloud
  • Voice recognition as a service

Benefits

  • Create documentation three times faster than by typing
  • Quickly create written words by voice
  • Dictate and approve your written work in one pass
  • Flexibly access speech recognition solution
  • Quickly navigate CRM and other systems by voice
  • Automate workflow by creating speech commands
  • Quickly capture data verbally
  • Speech to text for productivity
  • Speech to text for accessibility
  • Increase speed of document production with shortcuts

Pricing

£50 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sonja@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 4 1 2 0 1 6 2 4 1 3 2 1 6 3

Contact

VoicePower Ltd - The Speech Recognition People Sonja Brown
Telephone: 01423 870476
Email: sonja@voicepower.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints to note. There are technical specifications to be met. The cloud model offers auto updates regarding vocabulary topics etc. There would need to be planned maintenance time for updating client software.
System requirements
  • Windows Server 2008 R2|2012R2|2016|Windows 7|Embedded S7|8.1|10
  • Minimum 1.7Ghz, Recommended 2.8 Ghz or Higher
  • Memory: 512MB minimum / 2GB recommended
  • Microsoft .NET Framework 4.5 or higher
  • Port Communication: Ports 80/443/3712
  • Web accessible: nms.ordiginal.com / sas.ordiginal.com
  • Microphone related drivers for button control (provided with system)
  • Network latency < 50ms
  • Web Browser: Internet Explorer 11+, Google Chrome v65+

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available Monday to Friday 9am to 5pm, out of hours support is available at an additional charge
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We have tested the webchat with our speech recognition software called Dragon and magnification software
Onsite support
Yes, at extra cost
Support levels
Included in subscription - The monthly cloud hosted solution includes an element of technical support to ensure that users can access the solution.
Additional end user support - We also can provide end user support for usage and 'how to' type questions. The end user support can be purchased at an additional £5 per user per month. If users received our direct one to one training they will be supported by the VoicePower team for all training and usage queries for the subscription term with the option to renew thereafter. Yes there will be a technical account manager allocated.
Yes there will be a technical account manager allocated.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Upon receiving an order for a Dragon subscription we would liaise with the client's IT contacts to organise access to the solution and to check hardware specifications. We also liaise with the end users themselves in order to understand their workflow and what they wish to achieve with the software and with which applications. We can provide end user training which is at an additional charge to the monthly subscription charge. This training is typically carried out remotely, this can be 1 hour sessions or 30 minute sessions at a charge of £95 plus VAT per hour or part thereof (2 sessions recommended). We also have access to our e-Learning platform at £25 per user per annum. If users take one to one training they will receive support services for the remainder of that terms subscription, this is charged at £5 per user per month if no training taken (Support and training services are optional but recommended).
Documentation is supplied along with prompt sheets.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Hard copy where required
End-of-contract data extraction
When the contract ends the user's data would be deleted. There is no requirement to extract the data as this was simply the audio to create the text, it is not kept in the system for future reference.
End-of-contract process
At the end of the contract the user would no longer have access to the software and would not be able to use the software to dictate in to their computer. The contract price includes the access to the software and the updates during the contract period. At an additional cost we can supply end user training and end user support. If a user requires ongoing access to the software they can subscribe for a further term, this would ensure that their voice profile data is carried across into subsequent terms and they will not need to teach the software from the beginning. End users will be alerted as their contract term is reaching an end in order for them to renew if they wish.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The interface is a small menu bar which enables the user to see if their microphone is on or off, there is also access to the menus. This tool bar can be moved or hidden.
Accessibility standards
None or don’t know
Description of accessibility
The software itself facilitates the accessibility giving users their speech input to control and prices words in to their computer screen
Accessibility testing
As above
API
No
Customisation available
No

Scaling

Independence of resources
Each usage request is managed by a hardware load balancer.
Each resource element is resource managed to maintain usability.
The entire infrastructure maintains a surplus to requirements.

Analytics

Service usage metrics
Yes
Metrics types
The metrics supplied illustrate how much the users have used the solution.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Nuance Communications Ltd / Ordiginal

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
They do not
Data export formats
Other
Other data export formats
Not applicable
Data import formats
Other
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
24/7 365 days a year. Organisations are refunded based on an hourly compensation relative to the monthly subscription charge.
Approach to resilience
This is available upon request. We have documentation to support but it is in excess of 200 words
Outage reporting
Internal system management alerts and daily reports.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Via username and password
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
November 2017
What the ISO/IEC 27001 doesn’t cover
No exclusions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Odin Control Framework. Information Security policy Odin Groep.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Software updates are applied to the data centre once they have been thoroughly tested by our internal technical support team. Such updates are pre-tested within an external environment to prevent compatibility issues. All changes to the live environment are internally tracked.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Incident management Process Odin Groep closely follows NCSC directives (https://www.ncsc.nl/actueel/beveiligingsadviezen) . Previder specialists closely follow the relevant sources within their specialism. Relevant threats are included in our ITSM tool as a Service Request and appropriate follow up is monitored by Previder Support staff.

A patch and update schedule is in use and on a continual basis assessed.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Second generations firewall with IDS and IPS enabled/ event management tooling.

Priority Code Description Target Response Time Target Resolution Time
1 Critical < 30 minutes (*) < 4 Hours
2 High < 30 Minutes < 8 Hours
3 Medium < 4 Hours < 24 Hours
4 Low < 4 Hours < 40 Hours
5 Very low < 4 Hours < 40 Hours
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We use pre-defined processes for all events. Our ITSM tool (OmniTracker) is customized to support the use of these processes.

Users have access to a portal site in which they may report incidents. Mail or phone are also allowed to report incidents.

A incident number will be given and the customer is held up to speed with the progress of the incident handling process within the portal mentioned before.

Incident reports are available via the Previder Portal as well as per optional service management reports.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£50 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We are able to supply free 30 days proof of concept trials of the software. It is recommended but not mandatory that the users are offered training services. Training and support services are at an additional charge, microphones may need to be purchased as cannot be loaned.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sonja@voicepower.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.