Astario Systems LTD

Primary/Secondary School Learner & Staff Management System

Astario Systems LTD is a provider of SaaS software for primary and secondary schools. The system can be a hub of Learner and Staff information that will be easily accessible by the Teachers and Admin staff.

Features

  • Record extensive information beyond standard Learner and staff details
  • Live Reports & Dashboards. Equipped with Report and Dashboard Builder.
  • Lesson and Subject Planning and approval process.
  • Platform Encryption, SSO, Two-Factor Authentication, ISO 27001 Platform.
  • Mobile application available on iOS and Android.
  • School Admission - seamless bulk import functionality
  • Flexible data entry - custom admission process
  • Record Medical details for learners and staff members
  • Record Security checks and other training staff certifications
  • Manage Supply Cover Teachers

Benefits

  • Seamless import functionality for new admission data
  • Staff are able to work offline.
  • Flexible and customisation user access.
  • Save time by generating custom activity reminders
  • Improves visibility over assigned tasks and calendar events
  • Quickly view learner's timetable and progress
  • Staff can work from mobile devices
  • Quickly view learners assigned to a teacher and vice-versa
  • View Risk assessments associated with the learner or staff member
  • View Behaviour and Attendance information

Pricing

£100 to £200 per user per year

  • Free trial available

Service documents

G-Cloud 10

640458800207632

Astario Systems LTD

Emeric Gabor

+447447905328

emeric@astario.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No.
System requirements Internet Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is available within office hours: Mon to Fri 9.00-5.30. Weekend support is optional and available for critical issues.
Case acknowledgement within 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing As per our hosted platform statement, Astatio Systems LTD is committed to providing on-demand enterprise applications accessible to all individuals. This includes users working with assistive technology, such as speech recognition software and screen readers. To help meet our goal of universal design, salesforce.com follows the internationally recognized best practices in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA to the extent possible.
Onsite support Yes, at extra cost
Support levels Onsite support sessions are available for current subscribers of Astario. The onsite support is tailored per the client requirements and Astario will provide an onsite support specialist.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Astario provides a range of onboarding and training resources. An initiation pack is provided to the client and onsite training is provided during the onboarding. Online video resources, in-app guides and a full user guide is also available.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video
  • In-app step-by-step guide
End-of-contract data extraction Customers can export any data at any time using built-in functions, and therefore can extract data prior to the contract end. Data can be exported in either Excel or CSV formats. At the end of the contract, a full set of data can be scheduled to be exported by the client or by Astario.
End-of-contract process All standard data exports are included in the contract price. Access to the system is withdrawn. Data will remain in Progresso until the Customer has confirmed they have all the data they require or one month. It will then be deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Astario provides both an application that is mobile compatible and is also accessible through an iOS and Android Application. The mobile application has been configured to offer a seamless and familiar feel to the end users as per the desktop version.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing As per our hosted platform statement, Astatio Systems LTD is committed to providing on-demand enterprise applications accessible to all individuals. This includes users working with assistive technology, such as speech recognition software and screen readers. To help meet our goal of universal design, salesforce.com follows the internationally recognized best practices in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA to the extent possible.
API Yes
What users can and can't do using the API Astario provides programmatic access to your organization’s information using simple, powerful, and secure application programming interfaces. The Force.com REST API lets you integrate with Force.com applications using simple HTTP methods, in either XML or JSON formats, making this an ideal API for developing mobile applications or external clients. Force.com also supports Apex REST, which lets you create Web services on Force.com using Apex.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Astario provides customizable, configurable, and buildable solutions, and does so effectively, quickly, and with minimum difficulty. Starting with simple data entry fields and page layouts, Astario can customise custom solutions for organisations. You can customize each of the standard tabs and types of records, including adding custom fields and setting page layouts. You can also customize search, tagging, and user interface options for your org.

Scaling

Scaling
Independence of resources Astario is built on the Force.com platform which has a multi-tenant architecture that is designed to handle millions of users. The target time for the platform availability is 99.999%, measured 24/7/365.

Analytics

Analytics
Service usage metrics Yes
Metrics types Astario is equipped with a comprehensive reporting tool. System usage and engagement reports can be accessed anytime. Further system event monitoring reports are also available.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach The Force.com platform is compliant with a number of standards which require protection of data at rest (ISO 27001/27018
SSAE 16/ISAE 3402 SOC-1
SOC 2
SOC 3
PCI-DSS
TRUSTe Certified Privacy Seal
CSA STAR)
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data exports are available through a scheduled task or by using the reporting functionality. Astario will support the Client with the export
Data export formats
  • CSV
  • Other
Other data export formats
  • .xls
  • .xlsx
Data import formats
  • CSV
  • Other
Other data import formats
  • .xls
  • .xlsx

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The Force.com platform has a proven 99.9+ percent uptime record over many years. To ensure the uptime and availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.
Data is mirrored in real-time between top-tier data centres. In the event of the primary data centre being destroyed, a backup data centre is enabled with no loss of data and 12 hour recovery time objective.Historically, the Force.com platform has had an excellent record of very high uptime. The Force.com platform has configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration.
For further details please refer to http://content.trust.salesforce.com/trust/en/learn/datacenter
http://trust.salesforce.com
Approach to resilience The Force.com platform has a proven 99.9+ percent uptime record over many years. To ensure the uptime and availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.
Data is mirrored in real-time between top-tier data centres. In the event of the primary data centre being destroyed, a backup data centre is enabled with no loss of data and 12 hour recovery time objective.Historically, the Force.com platform has had an excellent record of very high uptime. The Force.com platform has configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration.
For further details please refer to http://content.trust.salesforce.com/trust/en/learn/datacenter
http://trust.salesforce.com

Hosting structure: shared multi-tenant architecture, subdivided into nine hardware clusters called pods; made up of 35 multiprocessor Unix and Linux servers running the Oracle database. Pods are mirrored for high-availability and failover.
Outage reporting The Force.com platform has a proven 99.9+ percent uptime record over many years. To ensure the uptime and availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.
Data is mirrored in real-time between top-tier data centres. In the event of the primary data centre being destroyed, a backup data centre is enabled with no loss of data and 12 hour recovery time objective.Historically, the Force.com platform has had an excellent record of very high uptime. The Force.com platform has configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration.
For further details please refer to http://content.trust.salesforce.com/trust/en/learn/datacenter
http://trust.salesforce.com

provide current and historical (the preceding month) data on service availability for each of their instances at https://trust.salesforce.com/trust/instances.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Microsoft Azure Single Sign-On
Microsoft Outlook Single Sign-On
Access restrictions in management interfaces and support channels Only successfully authenticated users have access to management interfaces. Astario uses a profile based permissions system that means users and support staff will only see the data and functionality that has been assigned to them.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Regular reviews of security infrastructure; regular risk management & mitigation; reviews of staff status; ongoing training & awareness of best practice
Information security policies and processes Astario has an Information Security policy and has implemented internal processes that adhere to that standard. The policy provides a set of minimum security standards to minimise the risk of accidental disclosure or loss of information, with which all Astario directors, employees, consultants and sub-contractors must comply.

Astario senior management actively supports information security within the organisation through clear direction, demonstrated commitment, and acknowledgement of information security responsibilities.Arbor senior management shall:
Review and approve information security policy and security objectives
Provide clear direction and visible management support for security initiatives
Provide the resources needed for information security
Initiate plans and programmes to maintain information security awareness
Adopt a best practice approach to information risk management and ensure the implementation of appropriate information security controls
Promote the regular review and continual improvement of information security

The Force.com platform is ISO27001 accredited. Further details can be accessed at https://trust.salesforce.com/en/security/

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Astario maintains a change log of releases through our release manager.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The Product Security team ensures the security of the system, consults with R&D teams and partners, and protects customer data. Cloud Security experts specialise in security research and innovative tool development.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Records all login attempts: originating IP address, time and success/fail against each user account. Information can be extracted for analysis against organisational policies. Configurable settings: enforce logins from an approved IP range and/or at certain times of day, maximum session length and automatic account locking after x failed login attempts. Event monitoring is also available to protect and monitor the instance.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Standard incident management ensures that all recorded incidents are triaged and routed to the appropriate resolver and, where necessary, escalated. In specific cases, it may be necessary to escalate incidents directly to the provider. All security incidents are reported on an internal logging system. The log records nature and impact of the incident, as well as potential preventative measures.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £200 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Astario provides a 30 days free trial on request. A prepopulated demo system is also available on request. Please contact us to arrange.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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