Lime Web Development

Web Development

We are a small and focused specialist web development and design agency based in Chorley, Lancashire. We primarily produce PHP web applications in WordPress, WooCommerce and Laravel.

Features

  • Bespoke web development

Benefits

  • Web development

Pricing

£5000 per instance

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 3 9 5 2 3 6 1 9 0 8 1 1 1 0

Contact

Lime Web Development

Kieran Barnes-Lucas

01257 752505

hello@lwd.rocks

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
WordPress, WooCommerce and Laravel.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are no known current service constraints
System requirements
Dependent on project

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within the hour Mon-Fri.

Weekends can be included at extra cost
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our web chat supplier has done assistive testing on our behalf.
Onsite support
No
Support levels
All our support is bespoke to our customers. Our support levels can be agreed during the project scope.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide extensive training as required.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Users can submit a request and we will extract any data required.

As we develop websites to be deployed on our or customer servers, the customer can request a full backup.
End-of-contract process
All our projects are bespoke. The end of contract process can be agreed during the project scope.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Usually there are no differences between the mobile and desktop service
Service interface
No
API
No
Customisation available
Yes
Description of customisation
All our work is bespoke. Anything can be customised at the customer's request.

Scaling

Independence of resources
We develop websites that can be hosted on isolated shared servers or dedicated virtual platforms; or on the customer's own platform.

Analytics

Service usage metrics
Yes
Metrics types
Metrics can be requested by the customer during the project scope.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can manually submit a request to us if required.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Anything agreed during the project scope
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Anything agreed during the project scope

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Hosting SLA is provided during the project scope
Approach to resilience
Hosting is agreed during the project scope.
Outage reporting
Hosting is agreed during the project scope.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
This is not applicable to our offering
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
This is not applicable to our offering
Information security policies and processes
This is not applicable to our offering

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This is not applicable to our offering
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This is not applicable to our offering
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
This is not applicable to our offering
Incident management type
Supplier-defined controls
Incident management approach
This is not applicable to our offering

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 per instance
Discount for educational organisations
Yes
Free trial available
No

Service documents

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