Lime Web Development

Web Development

We are a small and focused specialist web development and design agency based in Chorley, Lancashire. We primarily produce PHP web applications in WordPress, WooCommerce and Laravel.

Features

  • Bespoke web development

Benefits

  • Web development

Pricing

£5000 per instance

  • Education pricing available

Service documents

G-Cloud 11

639523619081110

Lime Web Development

Kieran Barnes-Lucas

01257 752505

hello@lwd.rocks

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to WordPress, WooCommerce and Laravel.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints There are no known current service constraints
System requirements Dependent on project

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within the hour Mon-Fri.

Weekends can be included at extra cost
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Our web chat supplier has done assistive testing on our behalf.
Onsite support No
Support levels All our support is bespoke to our customers. Our support levels can be agreed during the project scope.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide extensive training as required.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users can submit a request and we will extract any data required.

As we develop websites to be deployed on our or customer servers, the customer can request a full backup.
End-of-contract process All our projects are bespoke. The end of contract process can be agreed during the project scope.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Usually there are no differences between the mobile and desktop service
Service interface No
API No
Customisation available Yes
Description of customisation All our work is bespoke. Anything can be customised at the customer's request.

Scaling

Scaling
Independence of resources We develop websites that can be hosted on isolated shared servers or dedicated virtual platforms; or on the customer's own platform.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics can be requested by the customer during the project scope.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can manually submit a request to us if required.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Anything agreed during the project scope
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Anything agreed during the project scope

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Hosting SLA is provided during the project scope
Approach to resilience Hosting is agreed during the project scope.
Outage reporting Hosting is agreed during the project scope.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels This is not applicable to our offering
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach This is not applicable to our offering
Information security policies and processes This is not applicable to our offering

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach This is not applicable to our offering
Vulnerability management type Supplier-defined controls
Vulnerability management approach This is not applicable to our offering
Protective monitoring type Supplier-defined controls
Protective monitoring approach This is not applicable to our offering
Incident management type Supplier-defined controls
Incident management approach This is not applicable to our offering

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

odt document: Pricing document odt document: Terms and conditions
Service documents
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