Professional services for business analysis, consultation, iterative design, development, configuration, ongoing maintenance, transition management, migration, training, of Cloud services.
- Cloud onboarding services
- Business transformation and change analysis
- Service and Systems Integration
- Cloud Design and Development
- Transition management and Service Definition
- Government Digital Services (GDS) aligned
- Onboarding including Data migration
- Online, Offsite, and Onsite Training
- Service management, software support and Helpdesk
- Project management and Governance
- ISO 27001 certified, assuring information security
- Experts with Agile and ITIL experience
- Flexible resourcing model provides cost benefits
- Mature government project proven capability
- Security cleared staff
- Cost benefit through digitisation of services
- Collaborative delivery approach builds self-sufficiency
- Reduced implementation cost through low code approach
- ISO 9001 certified, assuring quality
- Decades of Public Sector experience
£845.00 per person per day
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
|How the planning service works||We are experts in providing cloud hosting and software services for the public sector, evidenced by the many successful Agile projects we’ve delivered for central and local government. Our project delivery methodology ensures we capture buyers' requirements, validate and confirm the most appropriate solution that meets the business need. We work collaboratively with buyers to ensure delivery expectations are met; our implementation, quality assurance, testing, and verification processes coupled with robust project management enables us to deliver projects on time and within budget.|
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||
We offer a full range of training that can be tailored to the buyers requirements. On-site, off-site, or online training can be provided in conjunction with training videos and user documentation. Further training and onboarding can be requested at any time.
We have extensive experience with Government Digital Service Standard (GDS), and we can guide and advise buyers, including departmental staff that have no familiarity with digital projects.
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||We are highly experienced in onboarding and migrating cloud solutions for the public sector, as evidenced by the many successful projects we’ve delivered for central and local government. Our project delivery methodology ensures we capture buyers' requirements, validate and confirm the most appropriate solution that meets the business need. We work collaboratively with buyers to ensure delivery expectations are met; our implementation, quality assurance, testing, and verification processes coupled with robust project management enables us to deliver projects on time and within budget.|
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
As an ISO 9001 accredited organisation, quality assurance is key to all our business processes and consequently enables us to provide an established service to our clients. With the Agile approach to iterative development, we recognise that quality assurance doesn’t end – it continues for the entire existence of the software service. Our Open Design Studio allows buyers to empower their staff and configure their own services should they wish, and it’s imperative that these staff understand quality assurance. We impart our wealth of experience to ensure a high standard of the delivered services.
We offer a range of performance testing services. Our services are designed to be both scalable and extensible at application and infrastructure levels.
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Toplevel utilises Tier-3 datacentres to deliver cloud hosting and software services. All our services are provided and hosted in UK datacentres. Our multiple UK-based datacentres are ISO 27001 accredited, as are Toplevel.
We have a robust ITIL-aligned Service Desk, providing 1st, 2nd and 3rd line support to public-sector organisations. Our Service Management Framework enables us to provide SLA driven solutions; our Service Support Team are certified to the ITIL standard and it is our policy to ensure our staff have appropriate security clearance.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Target response times vary according to incident severity:
Critical - 2 working hours, Severe - 4 working hours, Disruptive - 6 working hours, Minor & Test environment - 12 working hours.
At weekends, live service monitoring ensures that customer support staff are contacted if a service becomes unavailable.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||We offer support packages of various sizes with buyer agreed SLAs. Support is charged on a time basis, at an agreed rate. Toplevel provide access to a technical account manager. We also provide buyers with a published escalation route.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£845.00 per person per day|
|Discount for educational organisations||No|