Experian

Experian Automotive Data Solutions with DVLA Keeper Enquiries

Experian’s Keeper Enquiry system allows you to establish ownership of any DVLA registered vehicle, quickly and efficiently.

Features

  • Easy to use - no need for paperwork
  • Able to attach a customer reference to each enquiry
  • Each enquiry can be submitted in a matter of seconds
  • Enquiry results delivered the next working day
  • Simple to use, only requires date and VRM number
  • Results delivered back the next working day

Benefits

  • Results returned within one working day
  • Efficient online system with no paperwork
  • Ability to submit multiple enquiries quickly and easily
  • Results can be saved and printed
  • No need to raise separate cheque payments for each enquiry
  • Risk-averse approach to data management
  • Risk-averse approach to data management

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Buyer must have an application to interface with restful JSON
System requirements Buyer must have an application to interface with restful JSON

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is 09:00 - 17:00, enhanced packages offer up to 24/7 support availability, Enhanced support costs are determined by the user requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Technical support during service setup and/or integration - User Documentation - On site Training available at cost - User Webinars
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Not Applicable
End-of-contract process Not Applicable

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources Proactive monitoring is in place to alert when pre-defined thresholds are reached. All systems are horizontally and vertically scalable to met current and expected demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service availability via Service Management which is a separate, chargeable service. Batch MI of results is also available as a chargeable service.

Reporting types

•Regular reports
•Reports on request
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach This is included within the functionality of the online solution and API. Batch trace files can be uploaded as csv onto a secure transport site.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service availability is 99.5%. User refunds are negotiated as part of the contract (if required)
Approach to resilience Experian backs up all data that has an on-going business value for operational recovery purposes and to comply with business continuity plans. Backups are regularly tested for reliability and integrity, and restoration procedures are tested for effectiveness and acceptable performance. The confidentiality, integrity and availability of backup media is protected in storage using physical, environmental and technical controls, such as secure storage and encryption. The primary data resides in Fairham House datacentre and backup data is transferred over dedicated dark fibre links to Experian’s DR site in Bulwell. This is a very secure transfer method and the data cannot be intercepted. This data then resides on tapes in robotic silo’s and NEVER leaves this location physically, if the data is needed, it will be recalled over the same dedicated dark fibre links to Fairham.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Users have their access controlled using a user role and security group function. In addition access can be restricted to specific client IP addresses.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV GL - Business Assurance
ISO/IEC 27001 accreditation date 11/03/2019
What the ISO/IEC 27001 doesn’t cover The scope of the certificate covers the following; the delivery and support of Experian IT infrastructure, operations, architecture and associated compliance and facilities management undertaken within the UK data centres.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Trustwave
PCI DSS accreditation date 24/10/2017
What the PCI DSS doesn’t cover N/A
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Experian has a comprehensive global security policy based on the ISO27001 standard which covers: Organisation and Management, information security, asset classification, physical and environmental security, communications and operations management, system access, systems development and maintenance, compliance, personnel and provisioning, business continuity management, third party management. The policy is owned by Experian's executive risk management committee which is an executive level body, and which assumes ultimate responsibility for Experian's risk position. Information security is a key component of the risk management framework. Experian management supports security through leadership statements, actions and endorsement of the security policy and implementing/improving the controls specified in the policy. The policy is available to all Experian employees and contractors on the intranet. Changes to the policy are announced on the company's intranet computer based information security and data protection training, and this is repeated on at least an annual basis. Compliance to policy is overseen by internal audit.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Experian has a change management policy which is underpinned by processes and procedures based on ITIL best practice. This is a mature process. We use a service management tool that integrates change management, incident management, problem management, configuration management and knowledge management. Our change management policy, processes, and procedures are regularly audited by independent auditors. Formal risk analysis is employed using an approved information risk analysis phase for developments/changes. Security requirements for the system are identified and continue to be considered throughout the life of the product.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Servers and PCs are built to a documented secure standard, which includes anti-virus and malware defences. Information assets have a defined patching schedule, determined by the system's criticality and the level of threat the patch is mitigating. Experian actively monitors threat environment and checks the effectiveness of security controls by reviewing both free and paid for sources of threat information, including, public information, major vendor feeds and receiving information from specialist closed group mailing lists. The overall process is also plugged into an automated patch and fix strategy, underpinned with a technology infrastructure to deliver corrective updates.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Monitoring processes and tools are in place to manage alarms generated by security related alerts and these are fed into the incident management process. Experian has a formally documented risk based incident management process to respond to security violations, unusual or suspicious events and incidents. In the event an incident occurs a team of experts from all relevant areas of Experian are gathered to form an incident response team, who manage activities until resolution. The incident response team are available 24/7 to resolve any incident. Out of core hours the dedicated incident hotline is routed to the command centre.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The incident management process incorporates a number of participants and contributors, including: Global Security Office - who facilitate and coordinate activities under the business security coordinator's guidance; Business Security Coordinator - a representative of the impacted business area, responsible for coordinating resolution activities; Incident Response Team (IRT) - IRT is made up of a membership that are empowered to make key decisions surrounding the actions to be taken to reduce impact, control actions, and impose corrective activities. A client report would be created, including: high level overview; facts; overview of events; actions taken.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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