ART - Advanced Referral & Triage
psHEALTH's Advanced Referral & Triage - ART supports NHS and private healthcare organisations with managing large volumes of referrals more efficiently. Seamless integration, automation and workflow streamlines the process eliminating time consuming tasks and saving cost.
Features
- Integrate NHS-mail & NHS e-Referral to extract and book referrals
- Referrals are automatically validated and the correct patient pathway selected
- Intelligent Optical Character Recognition extracts and reads referral proformas attached
- Data is automatically extracted, structured and presented in ART
- Automate 95% of your existing administration work
- Triage engine provides safeguarding measure
- Use of system rules to direct referrals allows on-going fine-tuning
- Role based access control and groups allow for distributed working
- Can connect any patient administration system to ART if required
- Real-time reporting and improved MI accessed through a dashboard
Benefits
- Reduce the cost per referral by a minimum of £1-£2
- Only allow appropriate referrals to reach triagers and secondary/community providers
- Remove human error and redeploy staff to valuable patient interactions
- Connect any number of healthcare systems to reduce RTT time
- Achieve standardisation across the service in a cost effective way
- Unlock new insights into service delivery and potential operational risks
- Improved CCG reporting with real time total population health data
- Ensure compliance with multiple commissioning policies from the same hub
- Never breach a KPI or risk reputation with reporting visibility
- Flexibly to introduce new stakeholders or services instantly
Pricing
£0.60 to £1.20 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at julie.bjune@pshealthgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
6 3 7 3 2 5 9 3 3 9 0 7 6 4 3
Contact
psHEALTH
Julie Bjune
Telephone: 0345 50 50 120
Email: julie.bjune@pshealthgroup.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Scheduled maintenance would occur outside of standard working hours and customers would be notified in advance
- System requirements
-
- HSCN
- Web Browser Only
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
PsHEALTH support is available 09:00-17:30 Monday-Friday. Tickets are dealt with according to their priority.
1) Critical - 4 hours to completion
2) High - 8 hours to completion
3) Medium - 32 hours to completion
4) Low - 64 hours to completion - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
PsHEALTH's support desk can be accessed Mon-Fri between the hours of 09:00-17:30. The support desk is contactable via an online ticketing system or telephone. This team is also responsible for remote ongoing maintenance.
In addition to the support team customers will be assigned an account manager who will hold regular calls with the customer. The account manager is also responsible for leading a quarterly review meeting with customers.
At the review meetings, we will work with the customer team to analyse the effectiveness of the solution and assist in interpreting the Management Information. We will also collect feedback which will be fed into our product road-map for future improvements and new features. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Training, Face to Face & via WebEx
User documentation available
Solution configuration and roll-out heavily supported (By psHEALTH account management and implementation team) - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Based on requirements.
This is written into our standard contract. - End-of-contract process
- At service end, we will draw up an off-boarding plan for the customer.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- Description of service interface
- ART has a pre-built service interface, which can be customised to large degree depending on the user requirements.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
Conformance to listed accessibility standards has been evaluated by psHEALTH using a combination of static analysis tools and manual testing with assistive technologies.
- Section 508 as published in 2017,
- Web Content Accessibility Guidelines 2.0,
- EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe - API
- Yes
- What users can and can't do using the API
- Users can initiate and update referrals and workflows. There are minimal restriction, these are based on customer requirements
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Solution is highly configurable across the board, including but not limited to the following:
Significant configuration of workflow, user specific setup, clinical pathways, specific contractual requirements, reporting suite, and integration.
Scaling
- Independence of resources
- Solution is designed to automatically scale based on performance thresholds.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Service performance and improvement metrics.
User performance and efficiency metrics.
Team performance and efficiency metrics. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- CSV files, and reporting suite.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Xml
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Standard uptime is 99.95%
- Approach to resilience
- Available on request.
- Outage reporting
- Email alerts to named contacts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Strict role-based access security model.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QAS International
- ISO/IEC 27001 accreditation date
- 24/02/2019
- What the ISO/IEC 27001 doesn’t cover
- N/A covers full business operation
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- NHS DSP Toolkit Accredited
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO27001 certified. Additional information available on request. NHS DSP Toolkit Accredited.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Formal change management process in place. Any change goes through a formal impact assessment, covering both functional and non-functional requirements, including security and clinical assurance.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
- Internal audit programme used to monitor and manage service delivery
- Patches typically deployed monthly, ad hoc for critical patches
- Real time monitoring and alerting in place - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
- Real time monitoring tools deployed across the product.
- Internal audit process
- Issues classified in terms of severity (see support SLAs) - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Formal incident management process.
Users can report incidents via web portal, email or phone.
Incident reports provided to named contacts within a customer.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Pricing
- Price
- £0.60 to £1.20 a unit
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at julie.bjune@pshealthgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.