Digital Building Control Service
Our services will provide a one stop shop for services operating across the building sectors; with primary customers being any business or citizen involved in planning, building and related approvals.
Delivering a suite of online forms to collect statutory and Authority required information to support decision making processes.
Features
- Online applications, information and help.
- Processed and transmitted using open schema (standard) connector
- Integrated on-line support on guidance to help customers
- Dynamic application forms
Benefits
- Established, long term relationships with LPAs and Professional bodies
- 24/7 availability
- Supports centrally managed shared, and consistent, services.
- Open Standards of information
- Authoritative content, providing advice and guidance.
Pricing
£30,000 an instance a year
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
6 3 7 1 6 0 6 0 4 6 9 1 3 6 5
Contact
TerraQuest
Craig Harper
Telephone: 0121 234 1300
Email: craig.harper@terraquest.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Forms Management; Site location
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- Internet Connectivity
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Incident response times are:
− Level 1 – Service down / unavailable, resolved within 4 working hours
− Level 2 – Issues with individual component parts impacting all or part of the system, resolved within 8 working hours
− Level 3 – Issues and advice in the usage of the system, or cosmetic issues. Resolved within 16 working hours
− Level 4 – No immediate action required, resolved within 5 working days
Weekends support is level 1 only, resolved within 4 working hours.
Users are also able to access online help and FAQs 24x7. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
− Level 1 – Website down / unavailable Resolved within 4 working hours
− Level 2 – Issues with individual applications which are stopping submission Resolved within 8 working hours
− Level 3 – Issues and advice in the usage of the system, or cosmetic issues. Resolved within 16 working hours
− Level 4 – Low priority, no immediate action required Resolved within 5 working days
Service costs are Monday to Friday (9:00 til 17:00), excluding public holidays.
Service and technical account managers provided at no extra cost. Cloud support engineers provided in line with agreed rate cards. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Free initial office training and onboarding process with update training sessions rolled out as necessary and agreed as part of the contract.
Online FAQs and support documentation, including integrated help. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Service Request; data passed over in secure format; format to be agree with client
- End-of-contract process
-
At no additional cost, handover of final data passed over in secure format; format to be agree with client provided.
Subsequent requests for data to be disused as additional change request.
Data securely disposed in line with Industry Standards and any agreed customer requirements agreed as part of the contract
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No functional differences; uses a responsive design
- Service interface
- Yes
- Description of service interface
- Human interface using https and tls1.2 including payment for the service. Direct connection using https and tls1.2 to all England and Wales Local Authorities.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- Full UAT using customer journey to test the simple intuitive customer interface. Interface to processor is tested using dedicated testing suite, automation tool for schema compatibility, and automated load testing.
- API
- Yes
- What users can and can't do using the API
-
Users have a web based management interface to determine end points and to customise features of the question set displayed to their customers.
Limited tailoring of the site can be achieved to set branding. - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Automatic Scaling
Analytics
- Service usage metrics
- Yes
- Metrics types
- SLA and KPI reporting built in product, customised during on-boarding process.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Service Request
- Data export formats
-
- CSV
- Other
- Other data export formats
- XML schema
- Data import formats
- Other
- Other data import formats
- Open standard XML schema
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
The availability SLA is 99.5% over a 24/7 period per week.
Service Credits do not apply for this software service. - Approach to resilience
- TerraQuest operate to a formalised Corporate Business Continuity Management System/Process, the BCP follows the BS 25999 standard and is a practiced logistical plan for how we recover and restore partially or completely interrupted critical functions within agreed timescales following a disaster or extended disruption
- Outage reporting
- Dashboard and email alerts to designated users
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Complies with recognised Industry standards
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- URS
- ISO/IEC 27001 accreditation date
- 11/01/2018
- What the ISO/IEC 27001 doesn’t cover
- N/A, all parts covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
The security policies and procedures adopted by TerraQuest have
been designed based on the following requirements –
- UK Government,
- UK and EU Law
- Commercial best practice
- Contractual needs
Regular staff training is undertaken, at least annually on all security and data management policies; policies are documented and made available all staff
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- ISO 27001 controls based on ITIL Service Management for change and configuration management.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- TerraQuest subscribes to Industry Standards, journals and security groups to ensure we are aware of latest threats and vulnerabilities. Patches are downloaded, tested and deployed as soon as reasonably available.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Terraquest monitor unauthorised access and event logs in line Industry Standards and best practice.
All potential compromises are treated as risks and assessed for impact and probability. Mitigation and resolution follows immediately. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- ISO 27001 controls based on ITIL Service Management for incident management.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £30,000 an instance a year
- Discount for educational organisations
- No
- Free trial available
- No