Sapphire

OKTA

Okta is a leading identity solution providing single-sign on, multi-factor authentication, access provisioning and lifecycle management for cloud based applications and on premise applications.

Features

  • Single Sign On
  • Universal Directory
  • Lifecycle Management (Provisioning)
  • Advanced Server Access
  • Multi Factor Authentication
  • Adaptive Multifactor Authentication
  • Integration to Active Directory
  • API Access Management
  • Access Gateway
  • Identity Workflows

Benefits

  • Securely store users and passwords and Enforce password policies
  • Seamless access from any device or location
  • Reduced helpdesk cost, and password resets
  • Passwordless experience
  • Reduce users and customers IT friction
  • Automate joiner, mover, leaver process, including account deprovisioning
  • Reduce audit time and risk
  • No hardware, quick to deploy
  • Access Gateway to on premise applications (application proxy)
  • Workflows: Identity driven, low code workflow automations

Pricing

£1,500.00 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lisa.ingham@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 3 6 4 2 5 9 9 8 2 3 7 3 7 6

Contact

Sapphire Lisa Ingham
Telephone: 0845 58 27001
Email: lisa.ingham@sapphire.net

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
"Okta has extensive list of integrations with can be viewed at https://www.okta.com/integrations/ however via various different types of connectors Okta can integrate most applications subject to scope.

Some main integration partners include:

Zoom
ServiceNow
AWS
Slack
Office 365
Salesforce
VMware"
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Appropriate Licensing and access for integration entities.

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA's for the different support levels can be found at: https://support.okta.com/help/s/article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
"Basic Success Business Hours: 12 hours/day x 5 days/week, excluding US holidays (6:00am - 6:00pm in the timezone of the Customer's HQ site)
Premier, Premier Access & Premier Plus Success Business Hours: 24 Hours/Day x 7 Days/Week x 365 Days/Year
Premier Plus Success also includes a Customer Success Manager"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Okta offers three support tiers to match your organization's needs; Basic, Premier and Premier Plus. Basic Support - The Okta Basic Success Package gives you access to training, the helpdesk forum, FAQs, on-line user guides and tutorials, and briefings of upcoming releases. Premier Support - The Okta Premier Success Package gives you access to live and pre-recorded training, 24x7 support with 1 hour response times, FAQs, on-line user guides, and tutorials so you get the most value from Okta. Premier Plus Support - The Okta Premier Plus Success package offers the most exclusive level of support. In addition to your own support number and priority routing to support engineers, you’ll work with a named Customer Success Manager (CSM), who is dedicated to understanding where your business is today, where you’d like to be tomorrow, and how Okta can help you get there. For more info on Okta support options please visit support.okta.com
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
End-of-contract process
Okta is a subscription based software so customers will have the opportunity to renew their licences before their contract comes to an end, this can be a 1 or multi-year term. If the customer chooses not to renew, the contract is ended.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Okta web portal is browser based for both types of devices so only differences will be between the device display properties. The Okta mobile application is available at no extra cost.
Service interface
Yes
Description of service interface
Okta has many ways to interact, including a web dashboard. The web dashboard it utilised by users to get single sign on (including multi factor) to applications. Administrators will use the web interface to do CRUD (Create, Read, Update, Deactivate) of users and groups. As well as setup application connections and configure authentication and multifactor policies.
Accessibility standards
None or don’t know
Description of accessibility
The sign in page, end user dashboard and end user settings page of the Okta end-user experience conform to WCAG 2.3 specification (a part of Section 508) in a partially or fully supports conformance level as of Q3 FY20 as certified by outside auditor, Level Access.
Accessibility testing
.
API
Yes
What users can and can't do using the API
Okta's API is a REST API based upon CRUD principles (Create, Read, Update and Delete). The CRUD principles using via the API can be used to set up, manage and make changes to the service, including interactions against Users, Applications, Groups, Administration (Managing Admins and Event Information). The API can also be used for authentication and session management. Full Documentation, Developer Instances and Postman templates are also availably publicly via the developer.okta.com website.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Modular licensing allows for specific solution creation per user demand. Dashboard and branding can be altered to meet user requirements and API allows for further customisation.

Scaling

Independence of resources
Being able to scale is only one part of the equation. Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organization’s productivity. Okta is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Okta has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance.

Analytics

Service usage metrics
Yes
Metrics types
While usage data and service metrics can be discovered within our system log. High level reports can be provided by the Okta team as required on request.
Reporting types
Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
OKTA

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
Data export formats
Other
Other data export formats
Via OKTA API
Data import formats
  • CSV
  • Other
Other data import formats
  • Various formats using the Okta API
  • Directory Services (such as Active Directory)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Identity is Always On, and so are we. We built the Okta service for high availability and a guaranteed uptime. https://support.okta.com/help/Documentation/Knowledge_Article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
Approach to resilience
Since we are aiming for billions of users and authentications, in 2014 we rolled out a new platform architecture that will get us to extreme scale. We call this architecture “cells”. A cell is a self-contained instance of the entire Okta service. Any fault in infrastructure is contained within a cell using a High Availability (HA) architecture, and even in case of an entire datacenter going down, another cell in a different geography takes ownership of the affected accounts within an hour.
Outage reporting
You can see an updated status of Okta’s availability at all times by going to trust.okta.com. All users will also receive email alerts informing them of the problem, estimated outage time and a further email once fully restored.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The Certification Body of Schellman & Company, Inc.
ISO/IEC 27001 accreditation date
JUL-08-2016
What the ISO/IEC 27001 doesn’t cover
.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
.
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
.
PCI certification
No
Other security certifications
Yes
Any other security certifications
HIPAA

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2 certified HIPAA CSA Start
Information security policies and processes
The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,500.00 an instance
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
Link to free trial
https://www.okta.com/free-trial/FRT/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lisa.ingham@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.