Refractiv Limited

OverDRIVE for Education

OverDRIVE integrates perfectly with Google Drive. Just tell it which content to use and it creates the site structure, navigation and pages at the touch of a button.

Your webpage content is the same as your Drive content and they’re kept in sync. Change one and you change the other.

Features

  • Online content management system
  • Sync data from G Suite
  • Sync data from Google Drive
  • Sync data from Google Calendar
  • Sync data from Google Contacts

Benefits

  • Create websites and portals from G Suite data
  • Create websites and portals automaticaly
  • Automatically sync data from across G Suite and external services

Pricing

£0.40 to £1.80 per person per month

Service documents

Framework

G-Cloud 11

Service ID

6 3 6 3 0 3 2 0 2 9 6 2 7 0 4

Contact

Refractiv Limited

Sean Power

0113 394 4651

sean.power@refractiv.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Google G Suite
Google Drive
Google Calendar
Google Contacts
Google Groups
Cloud deployment model Public cloud
Service constraints None
System requirements
  • A modern web browser
  • Internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard - 2 hours during working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Accessible via any browser.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Standard support is included in the subscription cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training, help files and training courses are offered as standard.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Via a helpdesk ticket.
End-of-contract process The sites created are deleted and data removed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API Yes
What users can and can't do using the API API not readily available to end users.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Branding, site design, layout and structure can all be customised.

Scaling

Scaling
Independence of resources OverDRIVE sits on a scalable platform which increases with use.

Analytics

Analytics
Service usage metrics Yes
Metrics types All metrics measured by Google Analytics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All data resides in the original application (Google Drive etc.) and so no export is required.
Data export formats ODF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability No guarantees offered, experience shows 99.9% availability is achieved.
Approach to resilience Multiple locations and data replication.
Outage reporting Email and social alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Management and support staff cannot access users' OverDRIVE sites or data.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our security committee regularly meets to review security practices and investigate any instances.
Information security policies and processes Data security is handled by the Board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes to the products are assessed from both a usability and security perspective prior to implementation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are assessed on an ongoing basis.
Protective monitoring type Undisclosed
Protective monitoring approach All existing users are notified of any potential compromises and these are investigated immediately 24/7.
Incident management type Undisclosed
Incident management approach Our incident management responses are pre-defined according to severity and level of risk.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.40 to £1.80 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial All features are available for 30 days for an unlimited number of users.
Link to free trial https://app.overdrive.io/

Service documents

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