Refractiv Limited

OverDRIVE for Education

OverDRIVE integrates perfectly with Google Drive. Just tell it which content to use and it creates the site structure, navigation and pages at the touch of a button.

Your webpage content is the same as your Drive content and they’re kept in sync. Change one and you change the other.

Features

  • Online content management system
  • Sync data from G Suite
  • Sync data from Google Drive
  • Sync data from Google Calendar
  • Sync data from Google Contacts

Benefits

  • Create websites and portals from G Suite data
  • Create websites and portals automaticaly
  • Automatically sync data from across G Suite and external services

Pricing

£0.40 to £1.80 per person per month

Service documents

Framework

G-Cloud 11

Service ID

6 3 6 3 0 3 2 0 2 9 6 2 7 0 4

Contact

Refractiv Limited

Sean Power

0113 394 4651

sean.power@refractiv.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Google G Suite
Google Drive
Google Calendar
Google Contacts
Google Groups
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • A modern web browser
  • Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard - 2 hours during working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Accessible via any browser.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Standard support is included in the subscription cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training, help files and training courses are offered as standard.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Via a helpdesk ticket.
End-of-contract process
The sites created are deleted and data removed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
Yes
What users can and can't do using the API
API not readily available to end users.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Branding, site design, layout and structure can all be customised.

Scaling

Independence of resources
OverDRIVE sits on a scalable platform which increases with use.

Analytics

Service usage metrics
Yes
Metrics types
All metrics measured by Google Analytics.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data resides in the original application (Google Drive etc.) and so no export is required.
Data export formats
ODF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
No guarantees offered, experience shows 99.9% availability is achieved.
Approach to resilience
Multiple locations and data replication.
Outage reporting
Email and social alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management and support staff cannot access users' OverDRIVE sites or data.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our security committee regularly meets to review security practices and investigate any instances.
Information security policies and processes
Data security is handled by the Board.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to the products are assessed from both a usability and security perspective prior to implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are assessed on an ongoing basis.
Protective monitoring type
Undisclosed
Protective monitoring approach
All existing users are notified of any potential compromises and these are investigated immediately 24/7.
Incident management type
Undisclosed
Incident management approach
Our incident management responses are pre-defined according to severity and level of risk.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.40 to £1.80 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
All features are available for 30 days for an unlimited number of users.
Link to free trial
https://app.overdrive.io/

Service documents

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