Equine Register Ltd

Public Chip Checker

The Public Chip Checker is a free service provided by Equine Register on behalf of Defra. The Public Chip Checker allows members of the public to access limited amounts of equine identification data held on the Central Equine Database.

Features

  • Real time data updates
  • Single unified database
  • Accessible from multiple devices
  • Accessible to the general public
  • Available 24/7 at minimum 99% availability

Benefits

  • Encourages public engagement with the Central Equine Database
  • Allows the public to check horse ownership
  • Combats criminal activity
  • Promotes compliance with the Central Equine Database

Pricing

£0 per instance

Service documents

G-Cloud 9

636274484288728

Equine Register Ltd

Mark Ellison

0330 088 5698

mark.ellison@equineregister.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Accessible through any web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided 10am - 4pm weekdays only. Any tickets raised at weekends will be dealt with on Monday (contract with Defra).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is provided by email and phone to registered users of the service. Per the contract with Defra support is open from 10am to 4pm 5 days per week. Support tickets are raised and prioritised according to severity of the issue.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The Public Chip Checker is intuitive and easy to use - therefore no help is provided to help users start using the service.
Service documentation No
End-of-contract data extraction All data is held as part of the Central Equine Database.
End-of-contract process All data is held as part of the Central Equine Database.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Interface testing has been completed as part of the service's GDS testing
API Yes
What users can and can't do using the API There is an API for the Central Equine Database (which powers the Public Chip Checker). The information below relates to the CED.

Passport Issuing Organisations can upload and maintain records for their equines.

The Food Standards Agency can check equine status and record slaughter details.

Trading Standards can check full equine identification details.

The General Public can check limited equine identification details.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources The service is hosted on elastic scaleable resources (AWS) to enable quality of service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Volume of interactions
Uptime
Number of erroneous, duplicate or incomplete records
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data is held as part of the Central Equine Database.
Data export formats Other
Other data export formats XML
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service available 24/7 at minimum 99% availability, excluding planned outages.
Approach to resilience Data is replicated and hosted in two sites 70 miles apart. A third site is available on warm stand by.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to the service is restricted to a list of registered individuals.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We are moving towards ISO/IEC 27001
Information security policies and processes Policies are approved by the company executive team are embedded in team and individual employee objectives and contracts.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes are assessed for potential security impact as part of our Change Request Process. The testing cycle contains a set of security tests.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threats are assessed by the security team and critical patches are applied as soon as possible. We gain information about potential threats from a variety of industry sources and databases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use Amazon Web Services Monitoring to identify abnormalities and unusual activities. We use an Elastic Search Log Stash (Kibana) to collect metrics and logs which are collected by Log Stash Senders.

We respond to incidents as soon as possible by closing down the compromise.
Incident management type Supplier-defined controls
Incident management approach We have a defined disaster recovery process for every component of the services, and perform root cause analysis on every incident that interrupts service.

Users can report incidents by calling into the support desk.

Incident reports are provided to Defra as required.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 per instance
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑