GOV.UK
Infrastructure Services
Net Consulting’s IT Infrastructure Services cover the foundations of maintaining your IT infrastructure, from patching to monitoring log files and alerts. We can also provide experienced consultants to help with the design of any new infrastructure needs or advise on which types of solution would best suit your business.
Features
- Pragmatic advice on the best infrastructure solution for your requirements
- Robust infrastructure designs and regular monitoring of the solution status
- Flexibility of service and cost, use our services when required
- Predictable monthly costs
- Specialised Infrastructure skills
Benefits
- Free-up your IT resources with our experienced IT Infrastructure consultants
- Ensure you are following best practice
- Outsource the management of your IT Infrastructure to experts
Pricing
£400 to £1100 per person per day
- Education pricing available
Service documents
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Framework
G-Cloud 11
Service ID
636052993962985
Contact
Planning
| Planning service | Yes |
| How the planning service works | Net Consulting help buyers plan for IT change in order to avoid common pitfalls and cost overruns, meet deadlines and satisfy expectations. Net Consulting’s planning services guide buyers through these strategic changes, empowering buyers to improve critical IT services and accomplish business objectives. |
| Planning service works with specific services | No |
Training
| Training service provided | Yes |
| How the training service works | Where appropriate, Net Consulting can provide targeted, effective and timely training on all of our cloud services. Net Consulting’s training not only improves your technical skills, it enhances the long-term value and return on investment of your technology. |
| Training is tied to specific services | No |
Setup and migration
| Setup or migration service available | Yes |
| How the setup or migration service works | Net Consulting help buyers migrate to our cloud services by going beyond technical requirements to understand business, end-user expectations and technology interdependencies. The result is a fully integrated service and/or solution that is deployed across the organisation |
| Setup or migration service is for specific cloud services | No |
Quality assurance and performance testing
| Quality assurance and performance testing service | Yes |
| How the quality assurance and performance testing works | We ensure that our services go through a rigorous quality assurance process that is defined by the ISO9001:2015 Policies. Our qualified Performance / Cyber Consultants carry out thorough automated and manual performance testing. This ensures that the performance of the services we provide are of the highest standard |
Security testing
| Security services | Yes |
| Security services type |
|
| Certified security testers | No |
Ongoing support
| Ongoing support service | No |
Service scope
| Service constraints | N/A |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Within 4 hours during business working hours (09:00 - 17:30 Monday to Friday) |
| User can manage status and priority of support tickets | No |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support | No |
| Support levels |
Net Consulting operates a triage process, which helps decide the order in which incidents are escalated. On preliminary assessment, we apply measures according to the impact of the incident to you. This allows us to categorise incidents from Priority 1 to Priority 4. Example Support Levels: PRIORITY 1 - CRITICAL Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour. PRIORITY 2 - HIGH IMPACT DISRUPTION Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours. PRIORITY 3 - MINOR IMPACT DISRUPTION Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours. PRIORITY 4 – INFORMATIONAL REQUEST Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll respond to a Priority 4 incidents within 24 hours. |
Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Developed Vetting (DV) |
Pricing
| Price | £400 to £1100 per person per day |
| Discount for educational organisations | Yes |