Daisy Corporate Services Trading Limited

Engage WiFi Portal

WiFi Engage is a high-performance, scalable, captive portal solution built
specifically for public-facing guest WiFi and provides a seamless user
experience for small and large scale guest WiFi.

Features

  • Speedy self-registration and network access
  • Automatic device recognition and greets users upon reconnection
  • Presents users with registration page, collects data on initial connection
  • Redirects users to specific web addresses post-connection
  • Comfort branded message displays provide a smooth user experience
  • Site and AP used for registration, authentication and subsequent connections
  • Customisation of all the graphics throughout the captive portal
  • Ability to logically group APs in ‘sites’ for reporting purposes
  • Integration with third party products such as Trip Advisor
  • Upload T&Cs (with versioning and user acceptance)

Benefits

  • Provides user analytics and behaviours, providing valuable insight
  • Automatic recognition of a returning customer device
  • Engage Editor allows customisation of features within the captive portal

Pricing

£2.63 to £7.50 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

6 3 5 9 3 0 6 3 6 7 2 5 6 5 4

Contact

Daisy Corporate Services Trading Limited

Andy Riley

07540 203 303

publictenders@daisygroup.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints WiFi service must be pre-provisioned
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response Times
P1 1 Hours
P2 4 Hours
P3 6 Hours
P4 8 Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Services Standard Support*
Standard Support Services
Service Desk Access 24 x 7 x 365
Days Covered Monday to Friday
Hours Covered 08:30 – 17:30
Bank Holidays Excluded
Engineer / Part on site Next Business Day
Response Times
P1 1 Hours
P2 4 Hours
P3 6 Hours
P4 8 Hours
Target Resolution or Workaround
P1 6 Hours
P2 12 Hours
P3 24 Hours
P4 10 Working Days
Support Package Features
Fault resolution X
Pro-active Network Monitoring & Alerting
Configuration Management
Solution Upgrade Management X
Network Performance Management X
Service Desk X
MACS
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training can be provided
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data extracted in the form of historical reports
Data is stored locally.
End-of-contract process Reports are processed and downloaded

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Service interface Yes
Description of service interface The Engage Editor allows a custom look and feel can be created and marketing teams can publicise up-coming events or special offers.

• Customisation of all the graphics throughout Captive Portal.
• Modification of the fields requested from user.
• Creation of multiple Portal designs to be assigned to differing AP\WLAN combinations.
• Configuration of redirect URLs on a per device-type basis.
• Creation, Modification and Deletion of APs and WLANs configured in the system.
• Ability to logically group APs in ‘Sites’ for reporting.
• Integration with 3rd party products.
• Run and assign Campaigns
Accessibility standards None or don’t know
Description of accessibility Via web interface
Accessibility testing None
API No
Customisation available No

Scaling

Scaling
Independence of resources Hosted by global service provider

Analytics

Analytics
Service usage metrics Yes
Metrics types ‘Dashboard’ view to provide an overview of the day’s activity.
Search functionality to locate a specific user\device and track their activity.
Ability to perform tracking of individual users’ connections and authentications on the network.
Graphs to provide an overview of Registrations, Authentication and Connections on a daily, weekly, monthly and yearly basis.
Reports detailing Top Sites, APs, Redirects and Users.
Timeline graphs to provide view of the level of activity throughout day.
Listing of user details gathered.
Overview of the device types connecting to the network.
Exportation of all the data captured by the captive portal system for external reporting.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”). AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed). Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach In the form of historical reports, data is held locally. The Engage service is for administration and reporting only
Data export formats Other
Other data export formats Reports
Data import formats Other
Other data import formats No data to upload

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit. AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use. API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

Availability and resilience
Guaranteed availability As per AWS SLA
Approach to resilience The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
Outage reporting Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Customers do not have access to the underlying infrastructure. All access is through the Engage application
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/09/2013 original certification
What the ISO/IEC 27001 doesn’t cover Scope is all Daisy sites and services requiring security certification
Daisy Certification does not cover AWS hosting.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Through the establishment of a comprehensive security framework, Daisy shall demonstrate a commitment to protect all assets that support the delivery of business objectives and address all legal, regulatory and contractual obligations. The following ISO27001 Group clause & objectives are referenced within this document: Clause 5, & Control objectives: A6, A9, A11, A13.2, and A14 Data Protection Policy Site Security Policy CCTV Policy

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We follow an ITIL - based formal change request process. Customers can raise MAC's using either over the telephone or through the portal. Once raised, these requests are scheduled, managed and executed. We have dedicated change engineers that perform changes where no Project Management or Professional Services are required. If PM or PS is required then this is managed through the appropriate team.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability scanning is included in the Daisy security framework, to help monitor the effectiveness of existing security controls and identify any weaknesses. The IT security Manager in consultation with Head of Compliance shall coordinate vulnerability scanning activities including: • identifying the scope of testing • monitor manufacturer and vendor sites for information updates regarding vulnerabilities Should the vulnerabilities be assessed as not posing an immediate threat to operations, security patches or code fixes shall be subject to change control requirements ( testing etc.) prior to deployment. Daisy support record activities in a service management ticket for tracking and audit purposes
Protective monitoring type Undisclosed
Protective monitoring approach Undisclosed
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Knowledge based articles and FAQ's are created for support teams for common incidents. This ensures incidents are dealt with as quickly and as efficently as possible. Incidents can be logged via the Portal, email and telephone. Incident reports are generated by Service Management Team. Customer wil have access to incidents via a user portal which will show resolution. Our portal also provides a standard set of reports which customers can use to look at incidents raised.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.63 to £7.50 per unit per month
Discount for educational organisations No
Free trial available No

Service documents

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