TREEX LTD

REalyse

Real estate data system.

Used by property development, investment and lending businesses as we as local authorities.

Used to understand housing market changes, demographics, ongoing development projects and asset ownership.

Features

  • Open market rent comparables, and achieved rents
  • 20 years of market price and rent trend data
  • Demographic Socioeconomic data
  • Open market sales comparables
  • Searchable Land ownership information
  • Searchable planning application and construction information
  • Data Filtering system - to find relevant locations
  • Data and image exports
  • Report builder

Benefits

  • Export data for further analysis
  • Check pricing, supply, demand trends for housing
  • Value residential real estate
  • Create housing market reports
  • Support housing policy actions with reliable information
  • Identify land and asset opportunities
  • Benchmark prices, rents and market activity
  • Confirm development activity and housing pipeline

Pricing

£20,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

6 3 5 8 8 3 3 3 2 8 3 6 9 0 6

Contact

TREEX LTD Sales Team
Telephone: 02039835958
Email: sales@realyse.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Nil
System requirements
  • Reasonable internet connection
  • Most up to date browser
  • Reasonable graphics card
  • Monitor, Keyboard, Mouse

User support

Email or online ticketing support
Email or online ticketing
Support response times
During normal business hours, typically within 3 hours. Outside of normal business hours but during work days, within 24 hours. On weekends, within 24 hours of the first work day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None.

Note our web chat is provided by Intercom.
Onsite support
Onsite support
Support levels
Every team has a dedicated customer success manager who is their first point of reference for any queries. The CSM has direct access to the rest of the team to transition up requests from users if necessary.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite or offsite training depending on requirements. As much assistance and training as you require at any time.
Service documentation
No
End-of-contract data extraction
N/A

The system does not take in user data other than their user credentials.
End-of-contract process
An annual subscription to the software and all data is included in the subscription, with unlimited usage.

The API is priced separately with pre-agree usage limits.

At the end of the contract the user will not have access to the data system, either the software or the API.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
JSON API. Documentation available here: docs.realyse.com
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Scaling servers on AWS. Have been stress tested with 6x higher than normal usage.

Analytics

Service usage metrics
Yes
Metrics types
Logins and usage
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export data from the platform in CSV. The API is provided in JSON.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
Other
Other data import formats
Users cannot upload data

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Nil. However uptime has been 99.999% and any issues are dealt with immediately in conversation with clients and the Customer Success team.
Approach to resilience
Available on request
Outage reporting
Internal notifications to the software development team.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
No management interface. Management is handled by the Customer Success team at the written request of the designated manager/authority.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Client management do not have administrator access. Internal senior team members have administrator access.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Best practices. Regular process refreshes to update to new best practice.
Information security policies and processes
We do not deal with any sensitive information.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All development work is promulgated after testing has been completed and notifications are sent to users by the customer success team. If changes are significant then a programme of training will be provided.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
User of best practices. Regular monitoring of penetration attempts and usage. Simplicity in the service delivery.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Identification through monitoring of systems and usage. Immediate response to stop, measure and isolate a breach. Then report, notify and remedy as appropriate. Incidents are responded to as soon as they are discovered.
Incident management type
Supplier-defined controls
Incident management approach
No detailed process due to the nature of the system (low risk, well secured). Any cases would be dealt with as appropriate to the circumstances.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
3 day free trial with introductory training session.
Link to free trial
Www.realyse.com

Service documents