Groupcall Limited

Groupcall Emerge

The perfect solution for schools to access information when and wherever needed and ideal for school electronic registers. Emerge can be used in emergencies i.e. where the school system may be down or access to the school is restricted, thus ensuring staff and student safety is paramount at all times.


  • Your MIS data in the palm of your hand
  • Can be used anywhere, anytime - online or offline
  • Simple, easy to use interface
  • Integrates with all major UK MIS systems
  • Secure, permission based access with multiple levels of security
  • Contacts, timetables, attendance, medical, behaviour, achievement, assessment, timetables, reports
  • Write back attendance, assessment, achievement and behaviour to the MIS
  • Photographic and video evidence functionality
  • Offline app for iOS and Android devices
  • Access via the web on desktops, laptops, tablets and Chromebooks


  • Take registration wherever you are in less than a minute
  • All information at your fingertips whether on or off-line
  • Updates MIS in real-time
  • Data is wirelessly synchronised with the MIS regularly
  • Write back attendance, assessment, achievement and behaviour instantly
  • Ideal for PE staff and school trips
  • Staff and student timetables instantly available anywhere
  • Take photographic/video evidence of achievement and behaviour incidents
  • Fire and dinner registration functionality
  • Panic button to instantly alert colleagues of assistance being needed


£2.00 to £2.00 per person per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Groupcall Limited

Steve Baines

0208 506 6190

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Supports the following browsers:
• Internet Explorer 10+
• Microsoft Edge (latest version)
• Firefox (latest version)
• Chrome (latest version, including on tablet and Chromebooks)
• Safari (latest version)
System requirements
  • PC and laptop meeting minimum browser requirements
  • Android 5.x+ phones and tablets
  • IOS 9+ phones and tablets
  • Windows tablets meeting minimum browser requirements
  • Chromebooks meeting minimum browser requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Usually within 1 hour and often sooner. Instant response email provides support case reference with technician follow up thereafter
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing None
Onsite support No
Support levels Support is included without additional cost offering email, telephone and live web chat support during normal UK business hours plus emergency support outside these hours.
Critical - A problem which must be resolved before the end user can continue normal business operations. Response within four (4) working hours of receiving notice of a critical problem being reported.
Serious - A problem which significantly inhibits production but does not prevent operations. Response within within eight (8) working hours of receiving notice of a serious problem being reported.
Moderate - Requirements which do not impede productive use of the Software. Response within seventy two (72) working hours of a moderate problem being reported.
Minor - Cosmetic production problems and general test system problems that do not affect availability of the production system. Response within two (2) working weeks of a minor problem being reported, or if relevant in the next version release. An example of a minor issue, may be an enhancement request or notification of a incorrectly spelt word
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and/or telephone training is made available to new users. Online documentation, FAQs and admin/set up support are provided also.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction On request we can provide copies of their data in suitable formats. All data is securely deleted from our systems following the termination of the contract.
End-of-contract process There are no additional costs at the end of the contract at all. Upon termination of the contract the services are closed down. Data can be provided in a suitable format should the user request it.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full version designed to be used on all devices, optional reduced functionality version for mobile to reduce data volumes cached to mobile devices.
What users can and can't do using the API The service includes an API service to allow secure and authorised retrieval of school MIS data via RESTful API services.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Authorised administrators can set permission levels for other users, restrict access and functionality for users etc.


Independence of resources The solution is a cloud delivered, multi-tenancy platform hosted in Microsoft Azure North Europe and West Europe regions, delivered as ‘Software-as-a-Service’ (SaaS) and is designed specifically for UK education customers. The service has a ‘high availability’ modular architecture with no single points of failure and uses advanced cloud hosting features including auto-scale and auto-heal. The whole solution is tuned to deliver extremely high performance even to devices on narrowband and congested networks.


Service usage metrics Yes
Metrics types Full usage history, areas accessed, devices used, last used date/times
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The system allows users to download their data in .csv file format should they require it.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks AES encryption
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network AES encryption at rest

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% availability under our SLA
Approach to resilience The technical infrastructure is provided by Microsoft. This includes the physical data centre, Internet connectivity, firewalls, security systems, Local Area Networks and subnets, Load Balancing, Virtual Servers, Web Roles, Worker Roles, Data Disks, Service Queues, Web Application Pools, auto-scaling NoSQL storage, and Elastic SQL collections. This is provided as a ‘Platform-as-a-Service’ upon which we develop and deploy our in-house created and managed software components. The solution is resilient to Azure availability across both European datacentres. Duplicate infrastructure is deployed separately for testing, and separately for pre-production.
Outage reporting Email alerts to authorised users

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted using permission based roles. Internally these are determined by management based on the function being provided (support, development, sales etc.) and permissions are restricted to an 'as necessary for the role' basis, ensuring no person is able to access data that they do not need to access in order to perform their role. Administrators at school level are also able to set permission levels for their additional users to restrict access to a granular level as required or desired.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date Originally accredited March 2013. Annually audited and renewed each year since then
What the ISO/IEC 27001 doesn’t cover ISO/IEC 27001 covers entire company, all processes and all products and services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes We are accredited to ISO/IEC 27001 and follow the policies and processes included within our Information Security Management System. The Groupcall Limited Information Security Policy applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. The objective of Information Security is to ensure business continuity and minimise business damage by preventing and minimising the impact of security incidents. In particular, information assets must be protected in order to ensure: 1. Confidentiality i.e. protection against unauthorised disclosure 2. Integrity i.e. protection against unauthorised or accidental modification 3. Availability as and when required in pursuance of the Organisation’s business objectives. 1. The Managing Director has approved the Information Security Policy. 2. Overall responsibility for Information Security rests with our Information Security Officer. Internal and external audits are performed every year to ensure policies and processes are being followed and complied with.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach As part of our ISO/IEC 27001 accreditation, a change management/change recording system is in place. Adequate authorities are in place for the approval and acceptance of change, including risk assessment, and a path for regression is clearly identified.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Risk Assessments and similar analyses of all of our activities that have been identified as relevant to the security of information, have been conducted and documented as part of our ISO/IEC 27001 accreditation and these are reviewed and updated regularly to identify new or changed risks and vulnerabilities. Appropriate patches are deployed as required and as soon as they become available and have been adequately tested. We monitor appropriate web services, subscribe to newsletters etc. to ensure we keep up to date on any perceived or identified threats.
Protective monitoring type Undisclosed
Protective monitoring approach Our ISO/IEC 27001 accreditation requires that we employ protective monitoring and this is audited internally and externally at least annually. We identify potential compromises through continual monitoring of our systems with alerts to warn of any potential issues. In addition, we ask all customers to immediately alert us to any potential issues they indentify. Upon identification of potential issues these are assessed and handled accordingly. Where the assessments indicate a potential threat, we take immediate action to put into place remedial actions to minimise risks and undertake a root cause investigation, enabling measures to be deployed to update systems accordingly.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our incident management process is a key part of our ISO/IEC 27001 accreditation. We have pre-defined processes for common events which enable us to internally escalate any perceived or potential incidents swiftly, minimising risk and enabling us to deploy appropriate measures to resolve issues. Users are able to report incidents via email, telephone or live chat directly to our support team. Incident reports are compiled where required and these are communicated to management and to affected users as necessary.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2.00 to £2.00 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full version free of charge for up to 4 weeks.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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