Semestry Ltd

TermTime

TermTime is a cloud service for the generation and management of teaching timetables for universities and colleges. Services include auto-scheduling, staff and student portals, room booking, real time change notification and a reporting dashboard.

Features

  • Auto-scheduling of university and college teaching and exam timetables
  • Curriculum and staff reference data collection
  • Real time change notification
  • Self service room bookings
  • Real time reporting and dashboards
  • Staff and Student portals
  • Calendar integration with Outlook365, etc.
  • Comprehensive rooms, exams, student and staff capabilities
  • Comprehensive rooms, exams,student and staff constraints
  • Integration using API and files transfer

Benefits

  • Maximise student and staff satisfaction with teaching and exam timetables
  • Lower total cost of ownership
  • Quick service deployment
  • Available at all times, from any device
  • All functionality available through standard browser interface
  • Speed up integration of business processes from other systems
  • Deliver timetable in real time to students and staff
  • Improve timetable be modelling different scenarios
  • Improve efficiency through Cloud collaboration
  • Lower overheads as no need for dedicated IT infrastructure

Pricing

£13,500 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.vicente@semestry.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 3 5 3 3 3 7 0 0 2 2 1 8 4 9

Contact

Semestry Ltd Tony Vicente
Telephone: +447508813514
Email: anthony.vicente@semestry.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Internet access
  • Browser interface

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response is available 08:00 to 18:00 Monday to Friday except public holidays:
Target Response Times
Critical < 15 minutes
High < 1 hour
Medium < 1 business day
Low < 1 business day
Very Low < 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Customers have access to a project manager and a support consultant to manage their implementations and on-going project needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Implementation is managed by our project management and consultancy team. They provide on-site training, plus help with integration consultancy and data importing.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Semestry provides access to all customer data in standard formats - cvs files or data tables
End-of-contract process
A 2 weeks end of contract project is available to extract all customer data in their preferred format.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
TermTime offers full functionality on mobile and desktop services
Service interface
No
API
Yes
What users can and can't do using the API
API is accessed through secure https protocols using RESTful and JSON.
The API can be used to import and export all the data from the database. All data objects and their attributes can be imported.
The API includes standard reports.
All data can be exported and viewed in different forms.
The API supports creation, updates and deletion of all data objects.  The API can be used to create new timetables as required.  
Creation, updating and deletion of all data objects is possible using the API.
There are no limitations on use of the API.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Semestry monitors all usage against our cloud infrastructure levels and increase these levels if demand increases.
There are no resource sharing across customers.

Analytics

Service usage metrics
Yes
Metrics types
All metrics are built into the TermTime system and are updated in real time
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is exported via the following:
standard cvs files
API
Interfaces to reporting services eg. PowerBI and QlikSense and Crystal Reports
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% up time and availability
Approach to resilience
Semestry provides 2 levels of cloud data backup as stipulated in our SLA
Backup servers available for reallocation
Details available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All users have access rights and only top level users can access the management interface. All access and access attempts are logged. Support staff have access to view data but not to add, edit or delete data (unless asked to by customers).
Support staff all have dedicated accounts and do not use customer logins. There are no shared accounts.
Top level access can only be granted by Semestry staff.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
02/05/2018
What the ISO/IEC 27001 doesn’t cover
Our certification covers development, operations and support of on-line scheduling systems, products and services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Semestry runs vulnerability process checks, personnel checks and incident management reporting to ISO27001 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and changes are tracked through the lifetime of the contract. This includes assessing the impact any change may have on the way existing customers can use the system and the overall impact on security.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Semestry has systems in place to monitor potential threats and utilises the services of our service provide for added security. Any security patches are implemented within 24 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All attempted access to non standard Semestry URLs are recorded to a dedicated log file and investigated immediately. Each access attempt is assessed. Where there are sustained attempts from specific addresses these addresses will be blocked in the firewalls protecting our servers.
Any attempt to send malformed parameters or inject code into Semestry URLs is logged in a dedicated log file. The full details of the address making the attempt are logged.
The only service available from production servers is HTTPS. All other services are locked.
Server error logs are monitored constantly for potential problems.
Incident management type
Supplier-defined controls
Incident management approach
We have defined processes for each attempt. Each attempt is assessed to determine if more security is required. Where applicable extra blocks are added to firewalls.
Users can contact using direct on-line communications or email or telephone calls.
Where there is a breach of data then all the customers will be informed and action taking according to the suspected data breach.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£13,500 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.vicente@semestry.com. Tell them what format you need. It will help if you say what assistive technology you use.