Novatech Connect Ltd

Novatech Connect Cloud Protect

Cloud Hosted Smoothwall Web Content filtering, safeguarding and reporting


  • Smoothwall web content filtering
  • Comprehensive Safeguarding reports
  • Real time reporting, providing who, what, where, when
  • Authentication integrates with Active Directory, Google, and more
  • Anonymous Proxy Blocking
  • Forced Safe Search
  • Social Media protection


  • Highly available platform
  • Fast management, or filtering changes
  • Available as managed, or a self managed platform
  • Flexible contract terms
  • VPN Service


£360 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Novatech Connect Ltd

Shayne Grove

02392 322 503

Service scope

Service scope
Service constraints Minimum contract term 1 year
Connection only via Proxy or IDECS
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Friday 08:00-17:00 excluding bank holidays
All tickets are responded to within 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided Monday - Friday 08:00-17:00 excluding public holidays.
Support is provided as Level 1, Level 2 and Level 3
All support requests hold a 4 working hour response time
Improved support times can be arranged subject to additional support fees.
Each customer is provided with a dedicated account manager and dedicated technical manager during system setup and migrations.
For each support ticket a support engineer is allocated for the life of the ticket until completion, should a support ticket be elevated to the next Level an internal handover is completed and the customer notified of the new support engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Each new customer is provided advice and guidance for reconfiguration of onsite services within their network, and applications that require internet access.
Optional online training can be provided as standard for web filter operators, further online training can be provided for standard user portal access. At additional costs onsite training can be provided
Full migration services can be provided at an additional cost, this will consist of a Novatech Connect technician onsite with the customer for the required period of time to fully migrate services to our hosted system.
At the end of the on boarding process, full user handover documentation will be provided, detailing helpdesk contact information, and other relevant information relating to the service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can extract their data via the following methods at the end of their contract:
Secure online download of their virtual instance
Encrypted external media such as an external hard drive at an additional cost.
End-of-contract process Customers are required to provide 60 days notice of intention to cancel the contract, should this not happen the contract will renew for an additional year
Should the customer provide the required 60 days notice, at the end of the contract the provided circuit will terminate and their virtual instance within our infrastructure will be shutdown and all external access stopped.
Should the customer require their data, this will be provided via a secure download link as standard, if the customer does not require their data, this will be destroyed in compliance with industry standards.
Should a customer not be prepared to migrate from the service at the end of their contract, the service can be extended on a month by month basis for an additional charge.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can access web filtering policies, make, amendments and new policies as required via one of two interfaces.
Standard portal access for administrators and nominated staff

Users can access reporting tools, generate new reports, schedule and reporting.
Web interface accessibility standard WCAG 2.1 A
Web interface accessibility testing Some elements of the above will be restricted dependent on user requirements determined by the customers key stake holders during the onboarding process.
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Within multi tenancy instances, with every additional new tenant the system capacity is increased to allow for additional work load to not to impact on current users.
Where users require their own tenancy, this is created in an isolated environment and separate VLAN within our system so not to impact on other users.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • HTTP request and response status
  • Network
Reporting types
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Smoothwall Ltd

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service levels and credits are detailed in our Managed Lines Schedule document.
In the event that an Incident is not Resolved within the Resolution Target, Novatech Connect will credit Customer’s account with the applicable percentage of the Recurring Charges paid for the relevant Product
Approach to resilience Available on request
Outage reporting Any service outages are reported directly to nominated customer contacts via email alerts. During any outage regular email alerts of progress to service restoration are also sent to nominated customer contacts.

Identity and authentication

Identity and authentication
User authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication The system is integrated with the users Active Directory from their own on premise Domain controller. The service also supports integration with OpenDirectory, Google and Azure Active Directory.
Access restrictions in management interfaces and support channels Access from internal networks is restricted by username/password challenge.
Access from other networks is restricted by source IP and username/password challenge
Access to Management VPN devices is username/password with time based token
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes To ensure and maintain Novatech’s compliance with PCI DSS security standards, all employees must complete annual security awareness training and agree to system usage polices.
Internal security policies are in place within the Novatech internal network to ensure policies are enforced.
In the unlikely event of any security breach, a full investigation is completed by the IT director and relevant action taken

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components are tracked to individual supplier purchase orders, on being allocated into stock each component is allocated individual tracking IDs which allows the company to identify the source and supplier of any product at anytime.
Configurations are subject to change requests and security peer review before being stored in a version history based configurations management database
Vulnerability management type Supplier-defined controls
Vulnerability management approach We subscribe to all vendor based services informing us of firmware and software patches.
Security based patches are deployed within 24 hours of release.
Feature based patches and upgrades are deployed after extensive testing in a multi ring deployment model.
Protective monitoring type Undisclosed
Protective monitoring approach Potential compromises are identified by processes that highlight exceptional login procedures, unexpected database changes, daily security checks, configuration changes outside of standard maintenance windows.
In the event of any compromise, a full investigation is completed and any subsequent breaches are patched if required and any potential impact to customers is reported directly to relevant authorities and customers where required.
Responses to potential incidents are actioned within 4 working hours
Incident management type Undisclosed
Incident management approach We have processes in place to manage common incident types.
Users can report incidents via raising a support ticket through our helpdesk or email.
Reports are provided via email

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Each customer exists on different private vlans, each vlan is configured as to not route to each other.

Users sharing the same resource as part of a group have Access Control Lists/firewall rules to prevent intra-site communication. This is fully customisable and can be adjusted at any point at request of the customer.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Datacentre Novatech Connect is present follows ISO 50001:2011 engery management systems.
The engergy sources used are purchased and self-generated electricity, gas and vehicle fuels.


Price £360 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trials of the Smoothwall filtering system can be provided on a case by case via an onsite hardware appliance or virtual instance. This does not include access to our hosted platform. Trial periods range from 30-60 days.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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