Bramble Hub Limited

Bramble Hub xc360 - 360Consult

Looking to move services into a private cloud infrastructure? XC360 have full design, migration and support services for bespoke cloud environments built for your specific needs. Simple yet effective service delivery supported by experienced technology experts means your services are resilient, secure and always available.

Features

  • Bespoke Cloud Design
  • Migration services
  • 24/7 Monitoring
  • UK Based Data Centres
  • UK Based Support
  • Tracked ServiceDesk
  • Customer Portal

Benefits

  • Tried and tested migration processes
  • Supplier independent
  • Experienced design consultants
  • Experienced project managers
  • Guaranteed uptime and availability
  • 20 year history of delivering solutions
  • Customer service at its core
  • Superfast response times
  • Speak to technicians at first pickup

Pricing

£650 per person per day

  • Education pricing available

Service documents

G-Cloud 11

633949111890484

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Planning

Planning
Planning service Yes
How the planning service works XC360 assess current and future requirements and design cloud solutions to meet performance, budgetary and future proofing specifications. These services are provided on a fixed price basis and over a short time frame. The initial assessment and recommendation phase will provide the foundations to build a clear way forward and to choose the right cloud solution to meet requirements.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Full documented user guides are provided as well as access to online knowledgebase and onsite hand holding during the migration phase as well as post migration walkthroughs.
Training is tied to specific services Yes
Services the training service works with Xc360Cloud

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We will assess current business practices and their application in the cloud, clearly identifying cost effective cloud solutions to meet business requirements and offering options between different cloud solutions.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security monitoring
  • Breach detection
  • Dark web monitoring
  • Behaviour monitoring
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works As standard, email, live chat, customer portal and phone support are included.

Customer Account managers are assigned as standard and annual reviews held at a minimum. Reporting and technical account managers are also available dependant on the service.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on nature of questions. Support related issues are responded to under 10minute , 45minute and 2hour SLA's. Non support related questions are responded to within 2 hours where possible.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels Our Support Is provided by way of number of devices or users accessing the cloud services and if provided for, are all inclusive for onsite visits - however are dependant on the cloud service we are supporting access to and are dependant on the coverage hours. As standard, email, live chat, customer portal and phone support are included.

Customer Account managers are assigned as standard and annual reviews held at a minimum. Reporting and technical account managers are also available dependant on the service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £650 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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