Deeson Group Ltd

WordPress support and maintenance

We offer excellent design, build, support and maintenance services for WordPress sites. We provide you with a dedicated multi-disciplinary team of design, UX and development experts. They work with you to make sure your web-platform meets your organisational goals. Our WordPress support and maintenance contracts are managed under tight SLAs.

Features

  • Agreed SLA - Service Level Agreements for support
  • Monitoring site health and responsiveness using automated systems
  • Support and maintenance arrangements according to service needs
  • Tried and tested audit and on-boarding of existing code bases
  • Single point of contact for issue resolution
  • Support provided by UK-based WordPress developers
  • Weekly security patches deployed on all our sites

Benefits

  • Continuous integration processes
  • Rigorous testing and quality assurance practice
  • Tried and tested development best practices on WordPress sites
  • UK-based for rapid response and practical communications
  • All code conforms to WordPress coding best standards
  • Permanent team in Canterbury and London offices
  • We are ISO9001, ISO27001 and CyberEssentials PLUS accredited

Pricing

£840 per person per day

  • Education pricing available

Service documents

G-Cloud 9

632638802746638

Deeson Group Ltd

Simon Wakeman

+44(0)1227 469060

g-cloud@deeson.co.uk

Planning

Planning
Planning service Yes
How the planning service works We can provide as much support as required. Based on the requirements of the project and the technology stack taken we'll be looking for the solution that provides the lowest total cost of ownership as well as meeting the specific performance and SLA needs of the project. We have worked with a range of suppliers to provide these services to many different clients.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We tailor training for the project and project team. We can provide training on the systems being developed, the Drupal content management system and any Cloud hosting systems being used.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We have experience retrieving data from a variety of different platforms ranging from well documented open source systems to closed proprietary systems with no formal definition of their data structures. Our process allows us to analyse the data stored and provide the most efficient methods to extract data from the source platform and map that to the target cloud service. We also provide recommendations around data cleansing operations between the export from the target and before import.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We'll assess performance requirements for the project and use a variety of tools to provide the right level of quality assurance. This starts with careful descriptions of the systems to be developed to provide clear test criteria and that allows easy manual testing that the built solution meets the agreed scope. Automated testing can also be included in our projects to allow paths through the system to be checked automatically every time a change is made or new feature added and give confidence that new development hasn't caused a defect in existing functionality. We use a variety of performance tools to identify bottlenecks including LoadImpact and New Relic.

Security testing

Security testing
Security testing service Yes
Security testing type
  • IT Health Checks
  • Risk analysis
Accredited security testers No
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works We will work with you to find the most suitable hosting for your needs. We have good relationships with a number of SaaS platform vendors such as Acquia, Pantheon and Platform.sh. We also have expertise with configuring Amazon AWS services. For UK specific hosting we have a good working relationship with Pulsant but can work with any vendor.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We have a range of support SLAs in place with our clients to meet their needs. These include timed SLAs, office hours, 24/7 and best efforts.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing N/A
Support levels Deeson provides a range of support packages tailored to meet client needs. These can include break/fix support, user support, optimisation and security support. The costs of support packages are based on the time used in delivering the support services, plus additional costs related to out of hours or other SLA related provisions.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £840 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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