Leicestershire Health Informatics Service

PRISM Module 5 - Provider Portal

Provides a safe, secure, encrypted and auditable mechanism for provider organisations to RECEIVE referral letters electronically where eReferrals (eRs) is not in place, negating the need to receive faxed or emailed referrals in a provider or triage setting.


  • Pathway and Referral Implementation SysteM
  • Definable referral pathways to keep the system up to date
  • Reference library of current guidelines/documentation
  • Annotation of medical images
  • Calculated scoring and grading forms
  • Comprehensive system administration tools
  • Reporting and audit tools
  • Optional Portal feature allows secure transportation of referral letters
  • Directory of Service; providing quick access service contacts and more
  • Host relevant pathway links


  • Increased consistency of referral content
  • Consistency of clinical practice
  • Decrease in referral rejections ('bouncebacks')
  • Ability to signpost provider organisations to clinicians
  • Experienced provider supporting public sector organisations nationwide
  • Value: excellent price, quality and service delivery, subscription based options
  • Quicker referral process due to structured referral
  • clinical tests and relevant patient responses are taken before referral
  • No patient information is stored outside of your EPR
  • Robust document management and version control


£1,500 a licence a year

Service documents


G-Cloud 12

Service ID

6 3 2 0 0 4 4 0 7 9 5 7 9 6 8


Leicestershire Health Informatics Service LHIS
Telephone: 01162953500
Email: info@leics-his.nhs.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Intranet and public facing websites
Cloud deployment model
Private cloud
Service constraints
Any constraints are agreed with the customer via SLA and managed accordingly.
System requirements
Internet or N3 connection and a web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times agreed by SLA. LHIS service desk operates 07:00 to 20:30 Monday to Friday and 08.00 to 13.00 Saturday excluding weekends and UK Bank Holidays. A 24 hour out of hour’s service is available for an additional surcharge. We also provide out-of-hours IT and Senior Management cover where there is a priority 1, urgent loss of service which has a direct impact on patient care and where there is no alternative.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Typically an SLA is drawn up detailing availability, resilience, redundancy and support arrangements and this is then managed during the lifetime of the system.
Table 3 and Table 4 in the attached service definition show the standard severity matrix and response times within LHIS (which may differ if requiredl). When calls are logged with our service desk we grade them with severities depending on the nature of the issue. The service
desk operates according to ITIL change management procedures. Response time shown in the attachments. These standards are negotiable if required to meet customer needs, however customers should note this may have an impact on the service price. LHIS uses back office support and system functions from with the UK.
Support available to third parties

Onboarding and offboarding

Getting started
The on boarding process is managed according to PRINCE 2 project management principles and includes the following:

• Initial set up and testing before handover
Service documentation
Documentation formats
End-of-contract data extraction
In the rare event that a customer decides to terminate the service LHIS will provide the SharePoint data in electronic format. Please note depending on the volume of data and customers preferred method of receipt this may incur a fee.
End-of-contract process
Once the data is securely transferred LHIS will securely delete the historical data unless otherwise requested by the customer.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Optimised website view for mobiles
Service interface
What users can and can't do using the API
With the way in which the PRISM platform has evolved, numerous APIs have been developed to provide the option for the rich content and data that is held, to be presented to different audiences and platforms, if appropriate. LHIS have an API ready to go to present service user (patient / carer) relevant content from the service directory (DoS) and the resource library to other digital platforms, in particular websites and mobile apps. This content includes presenting clinical multi-media videos (such as exercise videos), patient leaflets and other condition specific patient information to a webpage on a website or an android or IoS (Apple) device either providing both on-line or with off-line capabilities if there is no internet connection. There are a full library of APIs ready to either plug-in to pre-existing live health care sites or systems in that are new and in development.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Product can be branded to fit in with customer's existing brand guidelines.

Specific access can be given to specific users.


Independence of resources
Dedicated resource with agreement with the customer via SLA


Service usage metrics
Metrics types
API: JavaScript, ASP.NET, REST/OData
Reporting types
API access


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
Cyber Essentials Plus and ISO 27001
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Documents can be downloaded direct from the site.
Data export formats
Other data export formats
Format in which they were uploaded
Data import formats
Other data import formats
Microsoft Office

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLAs are agreed on a customer to customer basis as they are bespoke to the contract.
Approach to resilience
Available on request
Outage reporting
Send email alerts and a customer facing dashboard

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
User access controls are assigned according to the requirements of the user and organisation via user access profiling
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
May 2016
What the ISO/IEC 27001 doesn’t cover
Current coverage = management of email
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Cyber Essentials
  • ISB 1596 Secure Email Standard

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Information security policies and processes
Public Sector and NHS standards for Information Security. ISO 27000 accredited.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We operate according to ITIL change management procedures
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We operate a security and vulnerability service which is run on a routine and cyclical basis this uses industry standard tools such as Nessus. We are also part of the CareCert alerting system.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have a formalised incident response methodology which is designed to address issues and threats as they are identified.

These incidents are addressed with defined timescales, depending on their severity.
Incident management type
Supplier-defined controls
Incident management approach
Incident response processes are defined through NHS security and governance standards. These are delivered through local policy provisions.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)


£1,500 a licence a year
Discount for educational organisations
Free trial available

Service documents