Exponential-e Ltd

Exponential-e Cloud Online Backup

Exponential-e's Cloud Backup as a Service provides a single solution for each distinct backup and recovery requirement in your organisation. Back up your databases, files, applications, endpoints and VMs with maximum efficiency according to data type and recovery profile. Integrate hardware snapshots. Optimise storage with object storage and deduplication

Features

  • Data protection solution supporting all major operating systems & applications
  • Multiple protection methods including backup and archive, snapshot management
  • Protects Exchange, SQL Server, Oracle, SharePoint and many more applications
  • Efficient storage management using deduplication for disk and tape.
  • Complete virtual infrastructure management supporting both VMware and Hyper-V
  • End-point protection of laptops and mobile devices

Benefits

  • Improved Business Continuity and Disaster Recovery
  • Simplified management through a single console
  • Policy based data management
  • Tailored to meet your Recovery Time Objectives
  • High Availability data storage across 2 data centres
  • Minimises disaster impact with real-time recovery
  • Transcends limitations of legacy backup products

Pricing

£20 to £35 per virtual machine per month

  • Education pricing available

Service documents

G-Cloud 9

631866923359956

Exponential-e Ltd

David Lozdan

0207 096 4044

psbids@exponential-e.com

Service scope

Service scope
Service constraints Planned and Emergency Works
Exponential-e will adhere to the following maintenance windows:
‘Planned Maintenance’ means any pre-planned maintenance of any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, Exponential-e will aim to provide at least 14 days’ notice via email of any planned works and shall aim to perform them between 00:00 and 06:00 GMT/BST.
System requirements
  • Retention policies are defined by the customer
  • Backup schedules are defined by the customer
  • Backup agents are required on all end points or servers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 Minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Exponential-e will use reasonable endeavours to ensure that the availability of the service purchased by the customer in a given calendar month equals the applicable Availability Commitment.

Target Availability
- Online Backup 99.999%
- Cloud information archiving, long term retention and compliance 99.999%
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Exponential-e is able to offer on-boarding through a variety of technologies and techniques:
• Import from Open Virtualization Format (OVF) files
• Import from common hypervisor files (VMDK etc.)
• Online replication tools to take an image of the source virtual machine and incrementally update it until cut-over
• Application level replication (i.e. SQL mirroring, log shipping, backups etc.)
• Customised Exponential-e WAN circuits (layer 2 or layer 3 as appropriate) to facilitate the above options
• Internet or physical transfer of images
• Synchronisation VIA Server replication
The on-boarding process will be managed by Exponential-e’s dedicated Cloud Project Management team using PRINCE2 project management methodology.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction The customer may extract their application based data at any point during the contract term by self-service. At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply. If customised data transportation, data extraction or full virtual machine export services are required these will be charged at the prevailing time and materials day rate listed in the pricing section below. In order to action these customised services, an off-boarding service request must be raised via the Exponential-e Service Desk and due to the fact those services have not been not included within Exponential-e’s G-Cloud catalogue entry and thus do not fall within the Framework Agreement and Call Off Agreement, Exponential-e’s standard terms and conditions for professional services would apply.
End-of-contract process At the point of termination, all customer data, accounts and access will be permanently deleted after the aforementioned data has been extracted, and will not be able to be subsequently recovered or restored.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Backup storage (inclusive of archiving cloud storage) auto-scales at 60% utilization.
Media servers communicating with server backup agents are limited to 60% utilization, and then scaled out.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • End point laptops
  • End point mobile devices
  • Virtual machines
  • NAS and SAN devices
  • Databases
  • Mail Servers
  • Office 365
  • Sharepoint Online
  • Folders and Files
Backup controls Backups can be scheduled via the Web interface or application consol.
Snapshots can be scheduled via the Web interface or application consol.
Archives can be scheduled via the Web interface or consol.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Target Availability
- Online Backup 99.999%
- Cloud information archiving, long term retention and compliance 99.999%
Approach to resilience Available on request
Outage reporting Service report outages are reported in real-time via:
- a customer dashboard
- email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Details available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 03/09/2015
What the ISO/IEC 27001 doesn’t cover Details available on request.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2015
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Details available on request.
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • ISO 22301
  • ISO 20000
  • ISO 9001
  • ISO 50001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Yes, assured by assurance of service design

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Services separation is assured by assurance of service design.
Services management separation is assured by service design

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £20 to £35 per virtual machine per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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