Velocity Solutions

AWS Cloud Specialist

Provide Cloud setup, infrastructure maintenance and support of AWS based hosted servers.

Also specializing in Microsoft Azure, Google Cloud , 1&1 Cloud Hosting services.

Also includes

IP configuration
Network Admin
Network management Linux
Network management Window

Features

  • Data Analytics
  • Artificial Intelligence on data
  • Blockchain
  • Amazon EC2
  • Microsoft Azure Cloud Hosting
  • API Integration
  • Cyber Security
  • Cloud Data Analyst
  • Cloud Security
  • Server management

Benefits

  • Reduced Cost
  • Minimum maintenance
  • Instant availability of Resources
  • 24/7 on demand on call
  • UK based team
  • Telephone Support
  • On-site Support
  • Payment on Delivery of Service
  • Up to 15 years of experienced engineers in the team
  • SLAs met as per industry standard

Pricing

£3 to £3.50 a user an hour

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@velocitysolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 3 1 5 4 3 6 4 0 7 7 5 7 4 8

Contact

Velocity Solutions Sheikh Khalil
Telephone: 02036207124
Email: info@velocitysolutions.co.uk

Service scope

Service constraints
None
System requirements
  • All licences included in price
  • No additional and hidden cost
  • All requirements must be met and signed in writing
  • Agile working is preferred

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour Mon-Fri 9:00am-5:00pm

Within 2 hours over the weekends and Bank Holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have performed automated testing , penetration testing and regression testing on Web chat support.
Onsite support
Onsite support
Support levels
On-site support Engineer

and

Technical support manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
- Documentation and Videos prior to training
- Onsite Training
- Zoom Video training
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can be given data in a format of their choice.

They can access the data in

-Db format
- Excel Files
- Production Logs
- Any other format
End-of-contract process
All is included is price, We do not charge any hidden or extra cost.

Using the service

Web browser interface
Yes
Using the web interface
JIRA web interface.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Tool has already passed all testing protocols
API
Yes
What users can and can't do using the API
By integrating API into their systems.
API automation tools
  • OpenStack
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Access the service

Read data from service

Access historical logs.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
By operating on different systems, UAT and Production
Well planned and scheduled scaling.
High Priority tickets where response from us is mandatory within an hour.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Data Analytics
  • Data Summary
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Vms
  • DB
Backup controls
User is given a choice via webportal

Weekly, Monthly and Yearly
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
1 hour response SLA for working days
2 hour response SLA during weekends.
Approach to resilience
Available on request,

This is highly sensitive secure information.
Outage reporting
Dashboard for tickets

API

Email

Telephone

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
2 factor authentication
2 levels of admin control
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Amazon
ISO/IEC 27001 accreditation date
Amazon
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
Amazon
ISO 28000:2007 accreditation date
01/06/2019
What the ISO 28000:2007 doesn’t cover
N/A
CSA STAR certification
Yes
CSA STAR accreditation date
10/06/2019
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
N/A
PCI certification
Yes
Who accredited the PCI DSS certification
Microsoft
PCI DSS accreditation date
03/05/2018
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
  • Cyber Security expert
  • AI expert
  • Cloud expert
  • Cloud hosting expert

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Industry standard reporting policy.

Real-time information available to clients via dashbaord

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Components are accessible via dashboard during lifelime and are not deleted.

Any change takes into consideration of overall impact on the whole system.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Regular checks
Penetration testing
Scheduled regression testing
Protective monitoring type
Undisclosed
Protective monitoring approach
By proactively deploying resources who are in constant search of loopholes and compromises.
Incident management type
Supplier-defined controls
Incident management approach
System is defined with steps for regular events.
User reports and communicates via dashboard
User can check for updates and if problem is resolved.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
AWS, Google, Microsoft
How shared infrastructure is kept separate
They are completely isolcated

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All datacentres are hosted and managed by Amazon, Google, Microsoft

Pricing

Price
£3 to £3.50 a user an hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free access for 14 days with no commitment

Free support and maintenance for 14 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@velocitysolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.