Q Associates Limited

Q Cloud Connect Network Infrastructure

Q Associates Cloud Connect Intuitive Network Infrastructure Services for Cloud. Covering, Network Security, Network Support, Network Architecture, Network Monitoring, Cisco, Juniper, Fortinet, FortiGate, SolarWinds, F5, ASA, Pix, Check- point, Palo Alto, BGP/OSPF, LAN, WAN, VLAN

Features

  • Certified Information Systems Security Professional (CISSP) testing
  • Cisco accredited engineers CCNA, CCDA, CCDP
  • Design and integration of network architecture
  • Remote monitoring services
  • Firewall Installation and Configuration
  • Cloud migration (Azure, AWS , UKcloud, Iland, OVH)
  • Networking, switches, firewalls, Juniper, Cisco, LAN, WAN, CCNA, Cloud Connect

Benefits

  • Deliver network performance
  • Drive improved employee productivity
  • Enable an enterprise mobility strategy and cloud strategy
  • Improve end-to-end performance of applications and services
  • Intuitive Cloud Connect Network Infrastructure Services for Cloud
  • Qualified and trained professionals
  • Specialists in public sector delivery
  • SC / DV security cleared professionals

Pricing

£2500 per unit per month

  • Education pricing available

Service documents

G-Cloud 10

630391790267838

Q Associates Limited

Chris Pike

01635 248181

gcloud@qassociates.co.uk

Service scope

Service scope
Service constraints No service constraints
System requirements No specific system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response to requests within 3 hours, including weekends.

Standard support hours are 8.30am to 6.00pm Monday to Friday (24/7 and extended support also available on request)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Response to requests within 3 hours, including weekends.

Standard support hours are 8.30am to 6.00pm Monday to Friday (24/7 and extended support also available on request)

We provide a dedicated account manager on all G-Cloud accounts to manage and support the recruitment process.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a User Documentation pack for users of our Services.

All staff performing services have received extensive onsite training
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats .doc
End-of-contract data extraction A full off-boarding process is implemented.

All services are included in the price of the contract, there is no additional cost.
End-of-contract process A full off-boarding process is implemented.

All services are included in the price of the contract, there is no additional cost.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources We have dedicated Account Teams, headed up by Senior Managers to ensure that the volume of requests from users is managed efficiently and the service provided is at the exceptional level that we have become known for in the industry.

The Account Leads have regular contact and communication with both Users and internal managers so demand can be communicated and managed efficiently.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Database
  • Directories
Backup controls Users may make requests regarding backups, which will be reviewed and responded to in line with our usual support response processes.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We agree to work with any level of SLA that the user may require, and can arrange these on request.

If services are not performed to the satisfaction of the User, a full refund may be agreed on a case by case basis.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels IP restrictions, two factor authentication of approved users and protective monitoring/logging.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NQA for Q Associates
ISO/IEC 27001 accreditation date April 2016 for Q Associates
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IS027001,
Cyber Essentials,
Work to GDPR standards

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Work to recognised standards. Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Work to recognised standards.

Sensitive information, details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Work to recognised standards.

Sensitive information, details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Work to recognised standards.

Sensitive information, details available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £2500 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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