DPS Software Ltd

DPS Legal Software Online Client Portal

Our innovative online case tracking solution is designed to integrate seamlessly with the DPS Case Management systems and allow firms to provide the highest levels of client service through an advanced web-based system.


  • Integrates seamlessly with the DPS case management systems
  • mylegalspace can be accessed by all interested parties online
  • Provides a platform for document transmission and task completion
  • Gives Real-time updates on matters
  • Securely message clients and other third parties


  • Work from anywhere you are at any point in time
  • Access documents straight from your laptop and smartphone
  • Collaborate with clients and other fee earners
  • Save time and money. No more posting documents.
  • Improve customer service
  • Client can receive push notifications of updates on their phone


£65 to £105 per user per month

  • Education pricing available

Service documents


G-Cloud 11

Service ID

6 2 9 5 1 3 0 8 3 3 4 2 0 2 2


DPS Software Ltd

Gavin McBride Wilson

0208 804 1022


Service scope

Software add-on or extension
What software services is the service an extension to
MyLegalSpace integrates with DPS Case Management Software
Cloud deployment model
Hybrid cloud
Service constraints
We do planned maintenance and advance notification is always given
System requirements
Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer a standard response time service whereby urgent matters are dealt with when reported.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Onsite support
Onsite support
Support levels
We provide free standard support during office hours, online and by telephone
Weekend and out of hours support by arrangement
Technical account manager and cloud support engineer are provided as part of ongoing support
Support available to third parties

Onboarding and offboarding

Getting started
We provide user training in groups of 6.
This is a 2 day training enabling users to work with the system.
We then arrange follow up floor-walking days immediately following go live.
The number of days depends on the needs of the user client.
User manuals are provided with the training.
Users have access to the DPS Academy, which is a series of online videos showing how to use the software.
Service documentation
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • MS Word
  • Printed Hard Copy
End-of-contract data extraction
If we have their data on site then we supply SQL databases
End-of-contract process
Decided upon at contract stage, we always strive to work in a way that suits the client.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Differences between the mobile and desktop service
There is a mobile app available that is a cut down version of the portal.
Service interface
Description of service interface
Clean and easy to use, drag and drop options available for uploading documents.
Accessibility standards
WCAG 2.1 A
Accessibility testing
What users can and can't do using the API
There is a web API that has functionality to allow users to make certain changes
API documentation
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Different levels of access can be given, can be branded to suit the client.


Independence of resources
Our environment is fully load balanced and extra resources can be spun up on demand


Service usage metrics
Metrics types
We have a suite of reports that provide various services metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We provide all required assistance
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% Uptime (Microsoft Azure Standards)
Approach to resilience
Available on request
Outage reporting
Dependant on service selected we can provide an API service, email alerts, text alerts.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Security levels are set within the system and can only be amended by authorised personnel
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Nothing as such
Our accreditation is for a full " Information Security Management System"
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Security and GDPR Accreditation

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have ISO 27001 policies and procedures in place. Documentation can be viewed on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have regular tri-monthly reviews at Management level to evaluate change within our organisational structure, and Services
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We monitor usage, and user metrics and server systems healthcentre as well as user feedback
Patches are deployed as soon as needed, depending on degree of urgency
We subscribe to several information sources to keep threat monitoring up to date
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Depends upon the incident as to our response and any changes to service
Incident management type
Supplier-defined controls
Incident management approach
ISO 27001 procedures are adhered to

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£65 to £105 per user per month
Discount for educational organisations
Free trial available

Service documents

Return to top ↑