CDS

Sisense Managed Cloud

Sisense provides next generation self service , AI BI and analytics. A secure, high-performance business intelligence environment that enables business users to prepare and visualise data from anywhere, including big data and complex sources, and produce internal or customer-facing analytics. Sisense includes AI and machine learning tools.

Features

  • Secure, high-performance Business Analytics software built for Complex Data
  • Join multiple data sources with a simple drag & drop
  • Build interactive dashboards with any tech skill level
  • Query Big Data at record-breaking speed
  • Unique feature to embed analytics from large, disparate datasets
  • Create rich data visualizations
  • Built-in AI and machine learning tools
  • Easy admin via AWS account
  • Secure certified hosted environment
  • IT infrastructure, upgrades & maintenance included

Benefits

  • Experience real-time data analytics
  • Visualise everything in one place
  • Gain deep insight from analyzing data from multiple datasources
  • Display statistics, drive decisions and implement them in one workflow
  • Analysing data in the crossfields between multiple datasources
  • Interactive dashboards to filter and drill down into visualization
  • Query terabytes of data, including the entire history, in seconds
  • No tedious standardising data, head straight to visualisation and insights
  • Data security assured

Pricing

£25,000 a virtual machine a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 2 9 1 7 9 9 7 1 9 8 4 6 9 6

Contact

CDS Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Sisense Cloud Service is deployed to AWS dedicated virtual private network
System requirements
For Sisense Viewers, an HTML5 compliant web browser is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 issue - 4 service hours
P2 issue - 8 service hours
P3 issue - 12 service hours
Monday through Friday, 9:00 am to 6:00 pm
Up to 24x7 available at additional cost
On-call during Saturday is available for Cloud Customers when submitting a critical level ticket (service inoperative)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat uses a 3rd party service and we are not able to confirm its accessibility level
Web chat accessibility testing
Web chat uses a 3rd party service and we are not able to confirm its accessibility level
Onsite support
Yes, at extra cost
Support levels
Each client is assigned a designated Customer Success Manager (CSM) that serves as the main point of contact. As the client’s trusted advisor, the CSM serves as a focal point for business planning, licensing, feature requests, support, training and other related questions. The CSM hosts regular status meetings to support ongoing business requirements and ensure each organization is deriving the greatest value from Sisense.

Each Sisense license includes onboarding services. Designed to accelerate time to value, a dedicated BI Consultant translates client goals and vision with customized 1-1 sessions covering data modeling to dashboard design and user enablement. The goal is to go live with dashboards quickly while providing product and BI knowledge transfer for future iterations.
Questions or assistance required with a Sisense implementation, post-onboarding, are submitted through our central ticketing systems. Each ticket is supported by Sisense staff located in relevant geographic regions with committed response times.
Sisense offers a complimentary Support Services program that is designed to help meet the service needs of all customers. In addition, Sisense offers its Enterprise Elite Service, which is available at an additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Sisense provides all customers with complimentry onboarding services to make sure they are trained and know how to use the product
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Via REST API or ODBC
End-of-contract process
Customer will have the opportunity to load your data into another data warehouse solution. CDS can provide additional Exit Planning and Management services upon request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile is for dashboard consumtion only and recieving alerts
Service interface
Yes
Description of service interface
Gui interface wia browser (HTML5) for all functions, also a REST API interface for automation of actions (documentation available).
Accessibility standards
None or don’t know
Description of accessibility
To be confirmed
Accessibility testing
To be confirmed
API
Yes
What users can and can't do using the API
Admins can do everything related to Build processes, db connections, user administration and security setting as well as embedding
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
White-label, Embed, add visualizations and add functionality

Scaling

Independence of resources
Sisense Cloud autoscales to meet your needs, within the bounds of your licence agreement

Analytics

Service usage metrics
Yes
Metrics types
Via specific dashboards that come with the application
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Sisense

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Configuration data, such as account credentials and authorization profiles, are encrypted prior to being written to the disk. For the remaining information, OS based disk encryption, Windows file system encryption ​- can be used for encrypting data at rest.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via the interface, via API or ODBC
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
Data base connections via JDBC or API

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Data Import into Sisense -the import protocol depends on the protocols supported by the data source. Sisense support importing data over SSL, if the source supports it. Data Retrieval from Sisense (for example, data viewed in dashboards) - Sisense supports SSL.
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
User credentials and connection information are encrypted, before being stored to the disk. Data in flight is encrypted, Sisense uses the following encryption algorithms: SHA-256, AES-256. Sisense data is stored in flat file format is reliant on the physical security on the host server. Data can be encrypted as needed.

Availability and resilience

Guaranteed availability
95% availability
Approach to resilience
Sisense Cloud uses AWS virtual private networks. Further resilience information is available on request.
Outage reporting
Via email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
SSO using SAML2.0, JWT or OpenID
Bearer token
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
SSO using SAML2.0, JWT or OpenID
Bearer token
Sisense supports role-based access control for privileged admin activity and/or access to sensitive data. All access to the system is authorized and authenticated, according to user role.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
IQNet
ISO/IEC 27001 accreditation date
13/05/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Sisense's Information Security program is governed by the Information Security Policy, which covers: Access Controls, Asset Management, Personnel Security, Data Classification & Handling, Risk Management, Vendor Risk Management, SDLC, Change Management, Vulnerability Management, Logging and Monitoring, Patch Management, Backup Procedures and Cryptographic Key Management. Additional documentation includes Acceptable Use Policy, Incident Response Plan, Disaster Recovery Plan, Business Continuity & Crisis Management and additional legal/privacy related documentation in partnership with Information Security.
CDS maintains a set of security policies aligned with our ISO27001 certification, we are also Cyber Essentials Plus certified. Sisense also follows ISO27001.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change and Configuration management is SOC 2 Type 2 compliant. Change management is a standardized intake request, review, approval and execution flow. It is dependent on the type of change, but for the Managed Service specifically all customer requests/inquiries are processed through ZenDesk for tracking. Configuration management leverages automation and DevOps scripts for deployment from a standardised build in AWS. The overall security program is ISO 27001 compliant.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management is SOC 2 Type 2 compliant, and the overall security program is ISO 27001 compliant.

Sisense has a verbose Software Development Lifecycle to ensure that security is built-in to the internally managed DevOps process. Engineers apply secure coding principles to avoid the introduction of issues. Component analysis is performed to identify known vulnerable open source components. Sisense leverages AWS GuardDuty for additional intelligence and protection. Sisense performs annual penetration testing and quarterly vulnerability scans to identify vulnerabilities in software, as well as partnering with security researchers to uncover vulnerabilities through continuous manual testing.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Protective monitoring is SOC 2 Type 2 compliant, and the overall security program is ISO 27001 compliant.

Sisense uses Cloudflare to identify and block malicious patterns with built-in native functionality and Helios Attack Surface Monitoring, to continually assess and monitor the environment perimeter. Additionally, Sisense leverages Orca Security to continuously assess the production cloud environments hosted in AWS for vulnerabilities, misconfiguration, malware and generally full cloud stack visibility.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management is SOC 2 Type 2 compliant. Sisense has established a comprehensive Incident Response Plan, defined as the R5. This includes the following phases: Readiness, Response, Rotate, Recover and Retrospect. Sisense classifies each incident with the process across P1-P4 severity ratings to ensure the appropriate due diligence and effort is performed in association with the risk rating. Any customer impact will result in immediate awareness. Further on an annual basis, Sisense conducts a cyber security tabletop to simulate a breach scenario to better improve the process through feedback.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£25,000 a virtual machine a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
The trial version is available with all features available for 14 days
Link to free trial
https://documentation.sisense.com/latest/getting-started/download-install.htm

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.