Thermo Fisher Scientific

SampleManager Laboratory Information Management System (LIMS)

Thermo Scientific SampleManager LIMS delivers laboratory management, data management (SDMS) and procedural execution (LES) capabilities in a single solution, enabling organizations to realize increased productivity and streamlined operations. Industries including pharmaceutical, food and beverage, oil and gas, petrochemical, water and environmental, manufacturing and contract testing rely on SampleManager.


  • Audit history, access & security
  • Training records
  • Sample login and tracking
  • Unique procedural execution
  • Stocks and suppliers
  • Instrument management
  • Result entry and calculations
  • Data management
  • Reporting
  • Data visualization and Dashboards


  • Unique workflow capabilities enable users to quickly build workflows
  • Automating decisions and actions and reducing user intervention
  • Quality. Instruments, methods and equipment enforced.
  • Integrity of samples, chain of custody and sample tracking.
  • Laboratory Execution System (LES) guides analysts through each step.
  • reduces waste and ensures essential supply availability
  • Instrument and equipment calibration and maintenance managed
  • Long term preservation and retrieval of raw instrument data
  • Results are automatically transferred into SampleManager from instruments
  • Data presented as actionable information in a clear concise format


£50000 per unit

  • Education pricing available

Service documents


G-Cloud 11

Service ID

6 2 8 3 5 6 1 4 7 9 4 6 7 8 4


Thermo Fisher Scientific

Tony Martin

0161 942 3000

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to It is an extension to the SameplManager LIMS product which is required to run on the service.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None at this time. Requires specific analysis.
System requirements
  • Database licences (MS SQL or Oracle required)
  • Licences for our software required.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We operate weekday support with phone line and helpdesk. Also follow the sun global support. At weekends an automated response will be generated but weekend support is not active.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Helpdesk support is part of the licence cost.
On site support would be from the services team and would be charged at a daily rate. This will require analysis of the specific customer needs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started A project needs to be initiated. This includes requirements gathering, scoping and effort estimation.

Project initiation includes training but we suggest classroom training also.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We can export it in various formats.
End-of-contract process This would be dependent on customer needs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Screen estate and menus are different and offer a sub set of functionality from the web browser or client.
Service interface No
What users can and can't do using the API SOAP / REST
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available No


Independence of resources Most customers would be in a single tenant environment.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Our team would export the database data, however the customer can export data also at a sample level using the GUI tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • PDF
  • DOC
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Needs individual discussion
Approach to resilience Available on request
Outage reporting Available on request

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £50000 per unit
Discount for educational organisations Yes
Free trial available No

Service documents

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