Moore Stephens Insight Limited

Microsoft Dynamics 365 Business Central Implementation, Managed Services and Systems Administration

Moore Insight will help you fully implement your Dynamics 365 Business Central ERP, optimally, including configuration, on-board to service, manage core installation, basic support, user administration and first line help desk support.

We will maintain core systems security, operations, developments, timetable, interfaces, reports, data structures, reference data and data integrity.

Features

  • Fast turnaround implementation of Microsoft Dynamics 365 Business Central.
  • Design, build, data migration, integration, testing, reporting, training, cut-over.
  • Our total implementation matrix (TIM) facilitates a comprehensive, structured approach.
  • Fundamental business analysis, cloud system identification and acquisition.
  • Maintain core systems security, structures, system developments, interfaces, reports creation.
  • System operations, timetable, error reports, reference data, workflows, data integrity.
  • Core systems administration, user permissions, first line help desk.
  • Service performance reporting availability, usage, operational KPIs, user communications.
  • Service planning and development coordination including user communications and training.
  • End of service off-boarding, data export, archive financial audit trail.

Benefits

  • Managed process from end to end against template plan.
  • Support and structured approach to systems provision with performance reporting.
  • Supported systems available in service hours and more.
  • Informed users benefiting from user communications and training.
  • Capitalise on integration with Office 365 capabilities including Power BI.
  • Managed on-boarding process with reconciled cut-over.
  • Help desk support available in service hours with service ticketing.
  • Core business configuration and reporting structures supported.
  • Systems and service planning for future developments.
  • End of service decommissioning within standards including GDPR.

Pricing

£6,000 to £70,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moore-insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 2 8 1 0 8 9 4 4 7 7 4 5 5 9

Contact

Moore Stephens Insight Limited Mercy Ubani
Telephone: 020 7952 4690
Email: info@moore-insight.com

Planning

Planning service
Yes
How the planning service works
We work with you to complete an implementation plan of the operational system, based on a standard work break down structures and allocation of tasks between our and your teams. We can help establish a clear organisation structure and governance for the work. This will supplement the detailed plan and schedule to identify the required deliverables based upon our ‘Target Implementation Model’ (TIM) methodology.

We can help you to plan against various recognised best-practise models including MSP, PRINCE2, Agile and Lean or a combination of several.

Our templated tools can also ensure you establish effective management and monitoring to track performance against plan, budget, quality and resources. We can also provide further structure through regular checkpoint meetings to assess progress and mitigation for any risks or issues arising.

Our consultants have a wealth of experience in assessing, planning and delivering projects in a cloud environment and are supported by well-tested and respected methodologies. With this combination, we seek to help you maximise the success of your project and achieve the best possible outcomes.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Dynamics 365 Business Central

Training

Training service provided
Yes
How the training service works
We ensure that suitable training is in place for any cloud service implementation we’re involved with, covering configuration, administration and end-user operation. These include: Training needs analysis | Training strategy | Training plan | Training materials authoring – course materials, e-Learning, quick guides, classroom materials and hints & tips | FAQ’s | Classroom delivery | Drop-in sessions / clinics | Floor walkers | Super-users | Help-desk / phone support | Knowledge articles | Helpdesk scripts | In-application hints & prompts
Training is tied to specific services
Yes
Services the training service works with
Microsoft Dynamics 365 Business Central

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have tools, methodologies and experience to help you migrate from your current systems to the cloud services. The tasks will be specified in detail in conjunction with yourselves in the schedule/plan with clear governance around resources, work-streams, milestones and engagement.

We will ensure robust processes for data migration, interfaces / integrations, business change, reconciliation, cutover, security, structured testing cycles (including SIT, UAT, Migration Rehearsal, Business Readiness and Acceptance) and Business Continuity.

We can also provide hands-on support during the life of your new cloud solution including training, systems maintenance, user support and benefits-realisation planning as a separate service.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Dynamics 365 Business Central

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance is embedded into everything we do. All of our methodologies start with quality criteria defined in the product descriptions for each deliverable and progress through quality assessments and checks. These checks consider the views of all relevant stakeholders and include support for the OGC (Office of Government Commerce) gateway review process where appropriate. Where relevant we encourage peer review of deliverables/outputs and have defined processes for managing and reporting quality outcomes. We also apply our own certified quality standards including ISO9001 and Cyber Essentials.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide basic support, core systems administration, user permissions, and first line helpdesk support. We will also maintain core systems security, operations, developments, timetable, interfaces, reports, data structures, reference data and data integrity checks.

Service scope

Service constraints
Software scope is limited to the licence you hold. Every project has its individual requirements. We will therefore work with you to understand whether there are any specific service constraints which would need to be considered.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our team are available to answer your questions and support you where required. We provide email support as necessary throughout the course of projects and aim to respond to questions as quickly as possible.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We can define the support / service levels required for your cloud service and tailor a range of support accordingly. We can also provide relevant training support depending on your needs as outlined above. Through out your project we will ensure that the appropriate support is provided as and when it is required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£6,000 to £70,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moore-insight.com. Tell them what format you need. It will help if you say what assistive technology you use.