FinancialForce Financial Management provides best in class Financial Management Software that covers Sales, Purchase, General Ledgers and Assets as a pure Accounting solution. Also covers simple and complex Billing, Credit Management and Revenue Recognition handling as well as Spend Management procure to pay.
- Real time unified Single ledger Accounting solution
- Multi-entity, Multi-currency and Multi-dimensional analysis
- Fully Proven in Central Government
- Dashboard and reporting capabilities across all Financial Data
- Collaboration tool incorporated
- Workflow and alerting incorporated
- Fully available on leading mobile devices
- Full drill down capability to transaction detail
- Revenue Recognition is IFRS 15 accredited
- ERP solution that can be extended to other Services
- Financial Data always in balance always up to date
- Handles complex Accounting needs through multi-everything capabilities
- Service offers low risk as proven in central government
- Seeing important KPI's via dashboards allows tight instant control
- Use of Collaboration tool promotes excellent auditability and cross communication
- In built workflow is comprehensive and very flexible
- Applications can be accessed anywhere anytime via the internet
- Easy drill down allows close examination of transaction detail quickly
- Management of deferred revenues easily handled
- FinancialForce provides other ERP applications on same platform
£20000 per licence per year
FinancialForce.com, Inc. UK Branch
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Salesforce CRM uses same sets of Master Data such as "Accounts", "Contacts", "Price Book", "Opportunity". This means if using FinancialForce & Salesforce; data silos are eliminated with one version of the truth centred around "Accounts". Salesforce platform tools work across Salesforce, FinancialForce. These include "Chatter" collaboration, workflow, Dashboard and reporting.|
|Cloud deployment model||Public cloud|
|Service constraints||No constraints. True Public Cloud offering on the Globally recognised Salesforce platform.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Under our Standard Success plan that comes as part of the annual subscription service, the stated response time is 2 working days. The support desk in the UK is open 7am to 5.30pm Monday to Friday.
There is an option to upgrade to a higher level of service "Premier Enterprise Success" that provides a 2 hour response and potentially 24 x 7 cover for critical issues.
This option is a prerequisite for annual license contracts of over 50,000 per annum. The cost is 20% of the license fee per annum.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Most of the Support from FinancialForce is undertaken remotely in event of technical software problems. (i.e. bugs etc.)
If support is needed on site - typically this is more to do with; training, configuration and customisations where we can provide support on an hourly cost basis through our Professional Services Team.
The standard Success Plan comes as part of the annual license subscription and includes a 2 business day response time to logged problems. All upgrades are part of this subscription service.
For a more tailored and faster response service Premier Enterprise Support is offered and indeed is mandatory for annual license contracts of over £50,000 per annum.
As part of a Premier Enterprise Success Service - a dedicated Customer Success Manager is appointed to help ensure that a client gets upmost satisfaction from the FinancialForce application.
|Support available to third parties||Yes|
Onboarding and offboarding
Once contracts are signed, software is on boarded within typically a few days. This involves setting up an "Org" or instance of the FinancialForce software on the salesforce platform and allowing access via the internet to the client.
So within a few days a client has access to all licenses, however if it is a new implementation, a client typically cannot use the software immediately as it has to be configured for use and to achieve this - training is provided followed by configuration support by FinancialForce or a FinancialForce partner.
New clients do have access to the customer portal called Xtra that provides a wealth of useful information to help get a clients started. These include introductory video's of applications, product notes, user guides, training clips etc.
The main implementation effort is usually a Project led by the client with FinancialForce providing necessary training and configuration assistance. The process is designed to impart an effective knowledge transfer to allow clients to be able to maintain the applications themselves without recourse to third party help.
The implementation effort required is scoped out by FinancialForce and estimates shared with the client.
|Other documentation formats||
|End-of-contract data extraction||The Data contained under a FinancialForce contract is always the clients Data and as such Data can be extracted at any time during the contract. If a client choses to not renew a contract there will be a specified period of time from giving notice where a client can extract all data required. The time period is specified in the Call Off contract. Typically data can simply be downloaded via csv files or via any interfaces that may have been set up.|
The subscription price to use FinancialForce software provides the right to use the software with as many users that have been granted licenses for. Renewal notices are provided before a contract period ends inviting clients to be able to cancel or change their subscription if they so wish.
If a client simply wants to end the subscription contract then they will have a set period of time to access and remove any data they need before access to their data is terminated and any data remaining is removed from the salesforce platform.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||FinancialForce has not tested its products against any accessibility standards|
|Accessibility testing||FinancialForce has not tested its products against any accessibility standards|
|What users can and can't do using the API||Our API uses Salesforce platform API's that are published and well documented. No specific limitation, the API's will allow interconnectivity with other systems. FinancialForce also offers some APIs to automate business processes within its applications as referenced here: https://developer.financialforce.com/|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
Customisation means any functionality that may be needed that cannot be achieved through normal configuration. Either users can customise if they have the right skills or use FinanciaForce, or appropriately skilled 3rd party organisations to undertake specific customisations.
A lot can be done through simple "Click Not Codes" on the salesforce platform such as adding or deleting fields and creating workflows that may require customisation on other more "legacy" applications.
|Independence of resources||
FinancialForce runs on Salesforce platform that is a multi-tenant scalable solution with multiple servers and multiple data centres around the globe.
Salesforce runs a continual programme to ensure data loads are balanced so that performance is not adversely effected by new clients using the platform.
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Never|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Data can be exported from our applications on salesforce platform into a set of comma-separated values (CSV) files.|
|Data export formats||CSV|
|Data import formats||
|Other data import formats||FinancialForce can help with custom implementation and data imports|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||FinancialForce offers a 98% SLA. Should FF fail to achieve at least 98% availability during any calendar quarter, FF shall provide Customer a credit on the next invoice following the quarter in which such failure occurred. Such credit shall be equal to ten percent (10%) of the applicable fees due and payable by Customer for the applicable Services for the affected calendar quarter.|
|Approach to resilience||FinancialForce applications are developed on Salesforce platform. All networking components, SSL accelerators, load balancers, Web servers and application servers that are part of the Services are configured in a redundant configuration. All Customer Data is stored on a primary database server that is clustered with a backup database server for redundancy. All Customer Data is stored on carrier-class disk storage using RAID disks and multiple data paths. All Customer Data, up to the last committed transaction, is automatically backed up on a regular basis. Any backup tapes are verified for integrity stored in an offsite facility in a secure, fire-resistant, location.|
|Outage reporting||Scheduled maintenance and outages are reported on https://status.salesforce.com/status|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Access to FinancialForce Services requires authentication via one of the supported mechanisms as described in the Salesforce Security Implementation Guide including user ID/password, SAML based Federation, Oauth, Social Login, or Delegated Authentication as determined and controlled by the customer.|
|Access restrictions in management interfaces and support channels||Customers can control administrative and support access to their environment.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||SSAE 16 SOC 1|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||Other|
|Other security governance standards||SSAE16 SOC 1. Salesforce (FinancialForce hosting platform) is ISO 27001 certified|
|Information security policies and processes||FinancialForce Senior Director of Trust & Security is responsible for the enterprise Information Security Program. FinancialForce security policies are based on ISO 27001. The Security department coordinates security policy, program and verification efforts, to ensure that customer and company information assets are adequately protected. Various functions include identifying, evaluating and reporting on security risks, compliance with security and privacy regulations and commitments, threat and vulnerability management, security incident management and response. Security department reports to the SVP, General Counsel|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||FinancialForce has defined software development and change management processes which are documented and audited in an annual SSAE16 SOC1 report. These can be provided upon request to prospects and customers under an NDA|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
FinancialForce has a product security team that works closely with our platform provider Salesforce to identify and address security vulnerabilities in FinancialForce products. FinancialForce’s software development lifecycle incorporates a range of security measures, including:
- Code reviews designed to ensure adherence to FinancialForce development standards.
-Software security testing and code scanning to identify and address security vulnerabilities.
-Release reviews and approvals designed to ensure product releases comply with internal process requirements.
- Vulnerability testing and remediation for infrastructure and tools supporting our source code management platform.
- Development and changes to production application systems are authorized, tested, approved and documented.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||FinancialForce maintains security incident management policies and procedures and will promptly notify Customer in the event FinancialForce becomes aware of an actual or reasonably suspected unauthorized disclosure of Customer Data. FinancialForce has a defined Incident response plan that can be shared with prospects or customers under an NDA|
|Incident management type||Supplier-defined controls|
|Incident management approach||FinancialForce maintains security incident management policies and procedures and will promptly notify Customer in the event FinancialForce becomes aware of an actual or reasonably suspected unauthorized disclosure of Customer Data. FinancialForce has a defined Incident response plan that can be shared with prospects and customers under an NDA. Our hosting provider, Salesforce also maintains a security incident response plan|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£20000 per licence per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|