FinancialForce.com, Inc. UK Branch

FinancialForce Financial Management

FinancialForce Financial Management provides best in class Financial Management Software that covers Sales, Purchase, General Ledgers and Assets as a pure Accounting solution. Also covers simple and complex Billing, Credit Management and Revenue Recognition handling as well as Spend Management procure to pay.

Features

  • Real time unified Single ledger Accounting solution
  • Multi-entity, Multi-currency and Multi-dimensional analysis
  • Fully Proven in Central Government
  • Dashboard and reporting capabilities across all Financial Data
  • Collaboration tool incorporated
  • Workflow and alerting incorporated
  • Fully available on leading mobile devices
  • Full drill down capability to transaction detail
  • Revenue Recognition is IFRS 15 accredited
  • ERP solution that can be extended to other Services

Benefits

  • Financial Data always in balance always up to date
  • Handles complex Accounting needs through multi-everything capabilities
  • Service offers low risk as proven in central government
  • Seeing important KPI's via dashboards allows tight instant control
  • Use of Collaboration tool promotes excellent auditability and cross communication
  • In built workflow is comprehensive and very flexible
  • Applications can be accessed anywhere anytime via the internet
  • Easy drill down allows close examination of transaction detail quickly
  • Management of deferred revenues easily handled
  • FinancialForce provides other ERP applications on same platform

Pricing

£20000 per licence per year

Service documents

G-Cloud 9

627902382715250

FinancialForce.com, Inc. UK Branch

Peter Bowerman

07876 651530

pbowerman@financialforce.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Salesforce CRM uses same sets of Master Data such as "Accounts", "Contacts", "Price Book", "Opportunity". This means if using FinancialForce & Salesforce; data silos are eliminated with one version of the truth centred around "Accounts". Salesforce platform tools work across Salesforce, FinancialForce. These include "Chatter" collaboration, workflow, Dashboard and reporting.
Cloud deployment model Public cloud
Service constraints No constraints. True Public Cloud offering on the Globally recognised Salesforce platform.
System requirements
  • SaaS accessed over internet.
  • Recent versions of most major browsers are supported.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Under our Standard Success plan that comes as part of the annual subscription service, the stated response time is 2 working days. The support desk in the UK is open 7am to 5.30pm Monday to Friday.

There is an option to upgrade to a higher level of service "Premier Enterprise Success" that provides a 2 hour response and potentially 24 x 7 cover for critical issues.

This option is a prerequisite for annual license contracts of over 50,000 per annum. The cost is 20% of the license fee per annum.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Most of the Support from FinancialForce is undertaken remotely in event of technical software problems. (i.e. bugs etc.)

If support is needed on site - typically this is more to do with; training, configuration and customisations where we can provide support on an hourly cost basis through our Professional Services Team.

The standard Success Plan comes as part of the annual license subscription and includes a 2 business day response time to logged problems. All upgrades are part of this subscription service.

For a more tailored and faster response service Premier Enterprise Support is offered and indeed is mandatory for annual license contracts of over £50,000 per annum.

As part of a Premier Enterprise Success Service - a dedicated Customer Success Manager is appointed to help ensure that a client gets upmost satisfaction from the FinancialForce application.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once contracts are signed, software is on boarded within typically a few days. This involves setting up an "Org" or instance of the FinancialForce software on the salesforce platform and allowing access via the internet to the client.

So within a few days a client has access to all licenses, however if it is a new implementation, a client typically cannot use the software immediately as it has to be configured for use and to achieve this - training is provided followed by configuration support by FinancialForce or a FinancialForce partner.

New clients do have access to the customer portal called Xtra that provides a wealth of useful information to help get a clients started. These include introductory video's of applications, product notes, user guides, training clips etc.

The main implementation effort is usually a Project led by the client with FinancialForce providing necessary training and configuration assistance. The process is designed to impart an effective knowledge transfer to allow clients to be able to maintain the applications themselves without recourse to third party help.

The implementation effort required is scoped out by FinancialForce and estimates shared with the client.
Service documentation Yes
Documentation formats Other
Other documentation formats
  • Through on Line portal "Xtra"
  • Can be through shared Spreadsheets
  • Can use pdf documents
End-of-contract data extraction The Data contained under a FinancialForce contract is always the clients Data and as such Data can be extracted at any time during the contract. If a client choses to not renew a contract there will be a specified period of time from giving notice where a client can extract all data required. The time period is specified in the Call Off contract. Typically data can simply be downloaded via csv files or via any interfaces that may have been set up.
End-of-contract process The subscription price to use FinancialForce software provides the right to use the software with as many users that have been granted licenses for. Renewal notices are provided before a contract period ends inviting clients to be able to cancel or change their subscription if they so wish.

If a client simply wants to end the subscription contract then they will have a set period of time to access and remove any data they need before access to their data is terminated and any data remaining is removed from the salesforce platform.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility FinancialForce has not tested its products against any accessibility standards
Accessibility testing FinancialForce has not tested its products against any accessibility standards
API Yes
What users can and can't do using the API Our API uses Salesforce platform API's that are published and well documented. No specific limitation, the API's will allow interconnectivity with other systems. FinancialForce also offers some APIs to automate business processes within its applications as referenced here: https://developer.financialforce.com/
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation means any functionality that may be needed that cannot be achieved through normal configuration. Either users can customise if they have the right skills or use FinanciaForce, or appropriately skilled 3rd party organisations to undertake specific customisations.

A lot can be done through simple "Click Not Codes" on the salesforce platform such as adding or deleting fields and creating workflows that may require customisation on other more "legacy" applications.

Scaling

Scaling
Independence of resources FinancialForce runs on Salesforce platform that is a multi-tenant scalable solution with multiple servers and multiple data centres around the globe.

Salesforce runs a continual programme to ensure data loads are balanced so that performance is not adversely effected by new clients using the platform.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported from our applications on salesforce platform into a set of comma-separated values (CSV) files.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats FinancialForce can help with custom implementation and data imports

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability FinancialForce offers a 98% SLA. Should FF fail to achieve at least 98% availability during any calendar quarter, FF shall provide Customer a credit on the next invoice following the quarter in which such failure occurred. Such credit shall be equal to ten percent (10%) of the applicable fees due and payable by Customer for the applicable Services for the affected calendar quarter.
Approach to resilience FinancialForce applications are developed on Salesforce platform. All networking components, SSL accelerators, load balancers, Web servers and application servers that are part of the Services are configured in a redundant configuration. All Customer Data is stored on a primary database server that is clustered with a backup database server for redundancy. All Customer Data is stored on carrier-class disk storage using RAID disks and multiple data paths. All Customer Data, up to the last committed transaction, is automatically backed up on a regular basis. Any backup tapes are verified for integrity stored in an offsite facility in a secure, fire-resistant, location.
Outage reporting Scheduled maintenance and outages are reported on https://status.salesforce.com/status

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Access to FinancialForce Services requires authentication via one of the supported mechanisms as described in the Salesforce Security Implementation Guide including user ID/password, SAML based Federation, Oauth, Social Login, or Delegated Authentication as determined and controlled by the customer.
Access restrictions in management interfaces and support channels Customers can control administrative and support access to their environment.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations SSAE 16 SOC 1

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards SSAE16 SOC 1. Salesforce (FinancialForce hosting platform) is ISO 27001 certified
Information security policies and processes FinancialForce Senior Director of Trust & Security is responsible for the enterprise Information Security Program. FinancialForce security policies are based on ISO 27001. The Security department coordinates security policy, program and verification efforts, to ensure that customer and company information assets are adequately protected. Various functions include identifying, evaluating and reporting on security risks, compliance with security and privacy regulations and commitments, threat and vulnerability management, security incident management and response. Security department reports to the SVP, General Counsel

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach FinancialForce has defined software development and change management processes which are documented and audited in an annual SSAE16 SOC1 report. These can be provided upon request to prospects and customers under an NDA
Vulnerability management type Supplier-defined controls
Vulnerability management approach FinancialForce has a product security team that works closely with our platform provider Salesforce to identify and address security vulnerabilities in FinancialForce products. FinancialForce’s software development lifecycle incorporates a range of security measures, including:
- Code reviews designed to ensure adherence to FinancialForce development standards.
-Software security testing and code scanning to identify and address security vulnerabilities.
-Release reviews and approvals designed to ensure product releases comply with internal process requirements.
- Vulnerability testing and remediation for infrastructure and tools supporting our source code management platform.
- Development and changes to production application systems are authorized, tested, approved and documented.
Protective monitoring type Supplier-defined controls
Protective monitoring approach FinancialForce maintains security incident management policies and procedures and will promptly notify Customer in the event FinancialForce becomes aware of an actual or reasonably suspected unauthorized disclosure of Customer Data. FinancialForce has a defined Incident response plan that can be shared with prospects or customers under an NDA
Incident management type Supplier-defined controls
Incident management approach FinancialForce maintains security incident management policies and procedures and will promptly notify Customer in the event FinancialForce becomes aware of an actual or reasonably suspected unauthorized disclosure of Customer Data. FinancialForce has a defined Incident response plan that can be shared with prospects and customers under an NDA. Our hosting provider, Salesforce also maintains a security incident response plan

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20000 per licence per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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