Contomic: SaaS/PaaS Content Management System
Contomic is a headless CMS designed and nuanced specifically for public sector organisations. An easy-to-use authoring interface for content teams, it simplifies and streamlines the management and delivery of content across all digital platforms, allowing you to create/review/approve/reuse content based on your users’ needs all within an intuitive platform.
Features
- Headless CMS, content is reusable and untethered to the main
- Encourages microservice architecture
- API first: Built from ground up with integration in mind
- Custom content models; define/shape your content based on needs
- Global reach; content delivery network with global footprint
- Full revision history; keep on top of changes and revisions
- Roles, groups and permissions; decide who get access
- Multi-language; work in your language of choice
- Full integration; use our API to integrate with your systems
- Content accessible via a RESTful API
Benefits
- Scalable service that delivers content through a well-considered user experience
- Create content based on your users’ needs
- Content in one place; simple workflow integrates with websites/apps/social media
- No website migrations, pragmatic/iterative delivery, abstracting content from rendering layer
- Hosted on accredited global infrastructure, scalable for business goals/users needs
- Dedicated infrastructure with customisable networking ensures policy adherence and security
- Easily adapted to your needs
- Easy content management at the core of your service
- Intuitive user interface for increased user efficiency
Pricing
£25,000 an instance a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
6 2 7 4 7 5 2 7 1 4 0 2 1 9 7
Contact
Gulp Digital
Onkar Chiroma
Telephone: 05603855482
Email: info@gulpdigital.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- N/A - whilst our core product is deployed on public cloud, our solution can be deployed on a private, hybrid or community cloud based on your needs.
- System requirements
- API-first platform requires RESTful-based integration
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Gulp Digital provides support and management for the service 09:00 to 17:00, Monday to Friday, excluding holidays.
Urgent support enquiries which are within Gulp Digital’s control that prevent system usage will be responded to within 24 hours and addressed immediately.
Non-urgent support enquiries which are within Gulp Digital’s control that do not prevent system usage, will be responded to within 48 hours and where appropriate added to the product backlog, prioritised and scheduled for resolution. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- From proactive support services through to reactive emergency support, we offer tailored support packages based on your needs. Our support costs are calculated based on our rate card, the type of support services your require, the support level you require and the systems / teams / infrastructure that require support. We can provide technical account managers, cloud support engineers and other support personnel including, content, design, development and delivery specialists.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Based on your user requirements and needs, we can provide onsite training, online training, or user documentation.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Users can extract their data anytime via API, including upon contract end/termination.
- End-of-contract process
- Much like our onboarding process, we will work collaboratively with you as part of the data extraction process and handover.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Whilst the service is fully responsive and has been designed to work on mobile devices, we have restricted the mobile support to tablets only.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- As an API-first platform, all features and functionality accessible via the user interface can be interacted with via API. Examples include: managing users, groups and roles; managing projects; managing content models; editing, updating and publishing content.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
The memory, processor, storage, backups and data transfer (monthly quotas) can all be customised.
Additionally, customisable networking is available and ensures policy adherence and security for your peace of mind.
Scaling
- Independence of resources
- We provide scalable resilience, hosted on accredited global infrastructure that can scale based on your business goals and users needs. Each instance is on dedicated infrastructure, therefore external user demand does not impact on your service availability.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide usage metrics against the defined monthly usage quotas.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- Our platform is hosted on Amazon Web Services EC2 or LightSail servers. As part of this, all data at rest is encrypted using keys and is physically secure/protected using as part of AWS' regulatory compliance.
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users can extract their data anytime via API, including upon contract end/termination.
- Data export formats
- Other
- Other data export formats
- JSON via API
- Data import formats
- Other
- Other data import formats
-
- JSON via API
- Manually via UI
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.9% availability based on monthly uptime, not including planned maintenance and planned downtime.
- Approach to resilience
- Our platform is designed for scalable resilience, hosted on an AWS accredited global infrastructure, it can scale based on your business goals and users needs. The dedicated infrastructure offers customisable networking ensuring policy adherence and security.
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Access in management channels is restricted via fully-configurable roles and groups. Support channels are accessed directly via email, and are therefore validated and authenticated.
- Access restriction testing frequency
- Never
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Cloud security is our highest priority. We use AWS infrastructure meaning our customers will benefit from a data centre and network architecture built to meet the requirements of the most security-sensitive organizations.
- Information security policies and processes
- Our base content platform is not designed to store personally identifiable data. Gulp Digital recognises how critical information security is for all clients, and public sector organisations in particular. We take information security seriously, and underpin our service delivery model with comprehensive internal information security policies and processes. Our policies dictate how we work with you and your data. Should you have a need to store sensitive data, our consultants will work with you to establish that the appropriate security mechanisms are in place. In addition, all relevant members of the organisation are cleared up to SC level.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- As a SaaS product, any future changes and configurations planned for Contomic are based on our defined product roadmap. These changes will continue to be driven by ongoing user research and defined user needs following an iterative process. Changes are underpinned by a robust source-controlled development pipeline. Any changes will undergo rigorous testing and quality assurance prior to deployment.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We continuously monitor potential threats to our service via horizon- scanning for risks, as well as leveraging third-party vulnerability scanning tools. Following threat identification, we will apply fixes in a sanitised environment to ensure there is no degradation to service prior to patch release. We will endeavor to fix, patch and release immediately following issue identification.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We continuously monitor potential compromises to our service via horizon- scanning for risks, as well as leveraging third-party vulnerability scanning tools. Following threat identification, we will apply fixes in a sanitised environment to ensure there is no degradation to service prior to patch release. We will endeavor to fix, patch and release immediately following identification of potential compromise.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Users can report incidents via their dedicated Contomic support email address. Reported incidents trigger our defined incident management and escalation processes and procedures. Our process comprises the following steps: validate the incident, prioritise the incident and schedule incident mitigation. Regarding scheduling, the timescales of the mitigation process will be scaled up or down depending on the severity of the incident. Incident reports will be communicated through the dedicated Contomic support email address.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £25,000 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A one-month free trial which can be used for testing activities. Should you wish to trial Contomic, we will set-up a trial environment specifically for you.