Gulp Digital

Contomic: SaaS/PaaS Content Management System

Contomic is a headless CMS designed and nuanced specifically for public sector organisations. An easy-to-use authoring interface for content teams, it simplifies and streamlines the management and delivery of content across all digital platforms, allowing you to create/review/approve/reuse content based on your users’ needs all within an intuitive platform.

Features

  • Headless CMS, content is reusable and untethered to the main
  • Encourages microservice architecture
  • API first: Built from ground up with integration in mind
  • Custom content models; define/shape your content based on needs
  • Global reach; content delivery network with global footprint
  • Full revision history; keep on top of changes and revisions
  • Roles, groups and permissions; decide who get access
  • Multi-language; work in your language of choice
  • Full integration; use our API to integrate with your systems
  • Content accessible via a RESTful API

Benefits

  • Scalable service that delivers content through a well-considered user experience
  • Create content based on your users’ needs
  • Content in one place; simple workflow integrates with websites/apps/social media
  • No website migrations, pragmatic/iterative delivery, abstracting content from rendering layer
  • Hosted on accredited global infrastructure, scalable for business goals/users needs
  • Dedicated infrastructure with customisable networking ensures policy adherence and security
  • Easily adapted to your needs
  • Easy content management at the core of your service
  • Intuitive user interface for increased user efficiency

Pricing

£25000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 2 7 4 7 5 2 7 1 4 0 2 1 9 7

Contact

Gulp Digital

Onkar Chiroma

05603855482

info@gulpdigital.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A - whilst our core product is deployed on public cloud, our solution can be deployed on a private, hybrid or community cloud based on your needs.
System requirements API-first platform requires RESTful-based integration

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Gulp Digital provides support and management for the service 09:00 to 17:00, Monday to Friday, excluding holidays.

Urgent support enquiries which are within Gulp Digital’s control that prevent system usage will be responded to within 24 hours and addressed immediately.

Non-urgent support enquiries which are within Gulp Digital’s control that do not prevent system usage, will be responded to within 48 hours and where appropriate added to the product backlog, prioritised and scheduled for resolution.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels From proactive support services through to reactive emergency support, we offer tailored support packages based on your needs. Our support costs are calculated based on our rate card, the type of support services your require, the support level you require and the systems / teams / infrastructure that require support. We can provide technical account managers, cloud support engineers and other support personnel including, content, design, development and delivery specialists.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Based on your user requirements and needs, we can provide onsite training, online training, or user documentation.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users can extract their data anytime via API, including upon contract end/termination.
End-of-contract process Much like our onboarding process, we will work collaboratively with you as part of the data extraction process and handover.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Whilst the service is fully responsive and has been designed to work on mobile devices, we have restricted the mobile support to tablets only.
Service interface No
API Yes
What users can and can't do using the API As an API-first platform, all features and functionality accessible via the user interface can be interacted with via API. Examples include: managing users, groups and roles; managing projects; managing content models; editing, updating and publishing content.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The memory, processor, storage, backups and data transfer (monthly quotas) can all be customised.

Additionally, customisable networking is available and ensures policy adherence and security for your peace of mind.

Scaling

Scaling
Independence of resources We provide scalable resilience, hosted on accredited global infrastructure that can scale based on your business goals and users needs. Each instance is on dedicated infrastructure, therefore external user demand does not impact on your service availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide usage metrics against the defined monthly usage quotas.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Our platform is hosted on Amazon Web Services EC2 or LightSail servers. As part of this, all data at rest is encrypted using keys and is physically secure/protected using as part of AWS' regulatory compliance.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can extract their data anytime via API, including upon contract end/termination.
Data export formats Other
Other data export formats JSON via API
Data import formats Other
Other data import formats
  • JSON via API
  • Manually via UI

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability based on monthly uptime, not including planned maintenance and planned downtime.
Approach to resilience Our platform is designed for scalable resilience, hosted on an AWS accredited global infrastructure, it can scale based on your business goals and users needs. The dedicated infrastructure offers customisable networking ensuring policy adherence and security.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access in management channels is restricted via fully-configurable roles and groups. Support channels are accessed directly via email, and are therefore validated and authenticated.
Access restriction testing frequency Never
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Cloud security is our highest priority. We use AWS infrastructure meaning our customers will benefit from a data centre and network architecture built to meet the requirements of the most security-sensitive organizations.
Information security policies and processes Our base content platform is not designed to store personally identifiable data. Gulp Digital recognises how critical information security is for all clients, and public sector organisations in particular. We take information security seriously, and underpin our service delivery model with comprehensive internal information security policies and processes. Our policies dictate how we work with you and your data. Should you have a need to store sensitive data, our consultants will work with you to establish that the appropriate security mechanisms are in place. In addition, all relevant members of the organisation are cleared up to SC level.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach As a SaaS product, any future changes and configurations planned for Contomic are based on our defined product roadmap. These changes will continue to be driven by ongoing user research and defined user needs following an iterative process. Changes are underpinned by a robust source-controlled development pipeline. Any changes will undergo rigorous testing and quality assurance prior to deployment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We continuously monitor potential threats to our service via horizon- scanning for risks, as well as leveraging third-party vulnerability scanning tools. Following threat identification, we will apply fixes in a sanitised environment to ensure there is no degradation to service prior to patch release. We will endeavor to fix, patch and release immediately following issue identification.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We continuously monitor potential compromises to our service via horizon- scanning for risks, as well as leveraging third-party vulnerability scanning tools. Following threat identification, we will apply fixes in a sanitised environment to ensure there is no degradation to service prior to patch release. We will endeavor to fix, patch and release immediately following identification of potential compromise.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents via their dedicated Contomic support email address. Reported incidents trigger our defined incident management and escalation processes and procedures. Our process comprises the following steps: validate the incident, prioritise the incident and schedule incident mitigation. Regarding scheduling, the timescales of the mitigation process will be scaled up or down depending on the severity of the incident. Incident reports will be communicated through the dedicated Contomic support email address.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A one-month free trial which can be used for testing activities. Should you wish to trial Contomic, we will set-up a trial environment specifically for you.

Service documents

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