Healthy Buildings (Ireland) ltd t/a HBE

HBE24 Legionella Remote Temperature Monitoring

Remote Temperature Monitoring for building hot and cold water systems to monitor water temperatures and flow events for water assets in compliance with ACoP L8, HSG 274, HTM04-01 and HPSC.

Features

  • Plug & Play - Non-intrusive retro fitment within water systems.
  • No requirement to access building power or IT data networks.
  • Realtime RAG (Red, Amber, Green) ‘At a Glance’ dashboards
  • System automated pro-active compliance recommendations, suggestions and alerts.
  • Graphical interfaces and exportable reports (Customised reports available)
  • System notifications and alerts to Responsible Persons/Site Manager.
  • Analyses and reports by sensor, asset, building and/or site.
  • Bespoke reporting capabilities.
  • Automated failed sensor alerts.
  • Complete online history and audit reporting in one location.

Benefits

  • Water System monitored 24 hours a day/7 days a week.
  • Surpasses current ACoP L8/HSG274/HTM04-01/HPSC requirements.
  • Proactive Legionella control tools for increased compliance and user safety.
  • Identification of infrequently used outlets.
  • Temperature trending and system profiling of all buildings.
  • Identifies freeze and scald risks.
  • Seamlessly integrates with current in-house Legionella management programmes.
  • Reduce security risks with the decreased need for site visits.
  • Scalable solution regardless of building type, size and complexity.
  • Minimises disruption to staff, visitors and building users.

Pricing

£10 to £50 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@hberm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 2 6 9 0 3 4 6 8 6 2 6 3 6 4

Contact

Healthy Buildings (Ireland) ltd t/a HBE Clive Clarke
Telephone: 028 3083 9033
Email: bids@hberm.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Bluezone Legionella Manager
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Any device with access to web-browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
HBE provide free 24-hour email support and will always respond within those 24 hours. Our average response time is under 1 hour. Our Support Team prioritise items based on impact and will advise a response and resolution target within that time frame.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Email - 24 hour email support - Free Phone – 24-hour/365 call centre service - Free. Technical Phone Support - Monday - Friday 9 - 5pm. Chargeable at £90+VAT per hour or part thereof. On-site - Chargeable at £500 per day plus travel expenses. Online/ Webinar Support is chargeable at £100 per hour. Support is provided via a technical account manager and via our team of Field Engineers. Any requirements outside the standard support can be negotiated with HBE.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
HBE24 is intuitive and easy to use. The devices are installed by HBE Engineers with the reporting viewed, analysed and downloaded through HBE’s preferred solution, Bluezone Legionella Manager. To ensure users can access the platform and maximize their system reporting and analysis, HBE provide onboarding through online or onsite training and through user documentation and access to our knowledge base.
Training days are at your discretion and we will discuss a suitable training and delivery best suited to your needs.
Our onboarding and aftersales teams are committed in providing excellent support and customer service.
The 5 Steps in our onboarding are:
1. Introduction to your dedicated Customer Success Manager.
2. Understand the role that HBE24 will play in your organisation
3. Agree milestones and timelines for success.
4.Create Project Plan & Timeline and help you onboard successfully
5.Work with you to achieve the Key Performance Indicators identified and review.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide with tools inside Bluezone Legionella Manager to extract information in commonly used file formats such as Microsoft Excel. HBE can also provide clients with a JSON format export of all their data in the system within 28 days of contract termination.
End-of-contract process
Any Clients who choose not to renew their HBE24 contract can extract their remote monitoring data via the tools provided within Bluezone Manager or a data download can be provided in CSV/Excel format by HBE.
The Remote Monitoring devices will be removed by qualified HBE Engineers. There is no additional fee for removing the devices at the end of the contract, however fees may apply for the removal of devices following an early contract termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All functionality can be accessed via both the mobile and desktop devices.
Service interface
No
API
Yes
What users can and can't do using the API
HBE Bluezone's support team set up all API links and where specific client requirements are not met, our development team will write an API. Access to APIs are available upon request and can be discussed with our team. For larger clients, setup with their own database, users will have the ability to make changes through their API.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
• Configuration and selection of the devices to be installed to meet the specification requirements.
• Device reporting frequencies can be customised to report as often as required.
• Reporting of non-conformances and all monitoring records can be customised to meet the Client’s needs.
• Standard configuration means users can manage users, access and manage roles and set customised alerts.
• Customised Reports
• Certain elements of the system can be white labelled as per Client’s needs.
• Clients with their own database will have the ability to change all of the above and additionally alter terminology, enable or disable functionality, or present content in different ways.

Scaling

Independence of resources
Servers are monitored in real-time with alert notifications in place to advise if approaching threshold limits.
Application servers and the IOT architecture are load balanced. Servers are redounded from the core switching to the applicative servers based on virtual machines through double-attached physical servers which is strongly monitored and fully scalable to support any increase in data.

Analytics

Service usage metrics
Yes
Metrics types
Remote Monitoring device metrics include battery status, faulty and non-responsive device alerts.
Metrics on the Bluezone Manage platform include user access usage, activity and customer support interactions.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
HBE provide tools inside the Bluezone Manager platform that allow Clients to extract information in commonly used file formats such as Excel, CSV or PDF. The Bluezone Manager Platform offers a report area with pre-defined reports. Additional requirements for reporting can be discussed with your HBE Account Manager.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Microsoft Word
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Microsoft Word

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We provide 99.5% availability of the service.
Approach to resilience
Available on request.
Outage reporting
HBE24 devices have an inbuilt off-line/non-responsive device alert built into the firmware. Bluezone Manager platform outages or service updates are conveyed via an email alert to registered users.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Currently users on the Bluezone Manager platform are authenticated by Username and Password, after being created by a super-user or a super-admin within the system. Each module on the platform has multiple permissions which can be restricted by user, user role or module.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Bluezone Manager platform hosting providers are ISO 27001 accredited
  • Sigfox signal end-to-end data encryption

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber essentials. We work with certified suppliers (ISO/IEC 27001) and internally are aligned to ISO/IEC 27001 standards.
We are advised by our third party security consultant on all matters of security with a view to the company becoming accredited
Information security policies and processes
HBE Bluezone places great importance on the confidentiality of, and the security arrangements for
safeguarding all data but especially personal information. We are aligned to the security techniques
outlined in ISO/IEC 27001:2013 and fully adhere to GDPR regulations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and change within the Bluezone Manager platform is scheduled and coordinated through the release management team. A full specification is maintained and tracked through from development, QA to Live.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
HBE and Bluezone have an ongoing and comprehensive vulnerability management process aligned to ISO 27001 controls, which allows us to capture and control threats. Patch solutions for Bluezone Manager are deployed every 2 weeks or immediately if a critical response is required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
HBE and the Bluezone Manager platform use a variety of tools and techniques to monitor the Bluezone platform and consult with R&D teams and cloud security experts to ensure a proactive security approach. Patch solutions are deployed every 2 weeks or immediately if a critical response is required.
Incident management type
Supplier-defined controls
Incident management approach
Clients can report incidents to our support team via email or telephone. Our support team are trained in line with our Information Security Policy and incident management process to identify and escalate incidents as required. Incident reports are provided as per this process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10 to £50 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Once an opportunity has progressed to a point of preferred supplier appointment. HBE offer a 30-day free trial. This allows the client to run on a live environment for 30 days with the modules they have agreed to purchase. The trial excludes Sensors. These can be purchased and installed separately.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@hberm.com. Tell them what format you need. It will help if you say what assistive technology you use.