Axians Networks Limited

iboss Cloud Secure Web Gateway - Core & Malware Detection

iboss is a cloud based Secure Web Gateway platform.  iboss utilises a containerised cloud architecture allowing customers to migrate from legacy appliances, whilst maintaining 100% dedicated IP address space in the cloud. PDNS integration and admin created GDPR Zones with dedicated UK datacentres. Includes Core Filtering & Malware detection SaaS

Features

  • Complete web & internet content filtering
  • SSL traffic management
  • Mobile device protection
  • Advanced, real-time reporting
  • Centralized management and administration in the cloud
  • Dedicated IP address space for Protective DNS Integration
  • Malware prevention & breach detection
  • Behavioral Malware Sandboxing Defense
  • Command and Control (CnC) callback detection
  • Intrusion detection and prevention

Benefits

  • Secure Internet access by users regardless of location
  • Allows cloud capacity to extend across multi-cloud datacentres
  • GDPR achieved through configurable admin zones
  • Infinite SSL Inspection and Decryption in the cloud
  • Comprehensive reporting regardless of location, log event search, SIEM Intergration.
  • Malware identification and mitigation from best-of-breed malware databases
  • Quickly & easily view event detail, including source/ destination IP
  • High risk/infected user/device identification with deep forensic analysis
  • Domain, URL, and blacklisted IP monitoring
  • Real-time intrusion, malware, and virus protection

Pricing

£6.95 to £13.23 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

626674597188199

Axians Networks Limited

Andy Butcher

01256 312 369 / 07966 019 315

andy.butcher@axians.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Support Package: S1 - 2hrs; S2 - 4 hrs; S3/S4 - 24 hrs.
Mission Critical Support Package: S1 - 15 mins; S2 - 1hr; S3/4 - 4hrs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through the iboss.com website support resources section
Web chat accessibility testing Iboss leverages third party chat software with integrated support for assistive technology users
Onsite support Yes, at extra cost
Support levels Standard Support Package
Mission Critical Support Package
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Iboss offers both professional services as well as an aligned SE with each customer for implementation taking the client through the roll out of iboss to the organization as well as providing assistance and guidance during migration work and other hurdles as they appear.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be downloaded from the iboss platform
End-of-contract process At the end of the contract, data is deleted within the iboss cloud within 24 hours

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Other than different applications that are used for each OS the features are the same regardless of the device
Accessibility standards None or don’t know
Description of accessibility Access to the iboss interface is web based and is browser independent
Accessibility testing Users work with our product through a responsive interface
API Yes
What users can and can't do using the API Users are able to manage any control offered by the iboss GUI via our API.
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Customization is availble for branding of reports and block/ alert pages. As well as customized reporting and alert with content specified by the report creator.

Scaling

Scaling
Independence of resources The advantage of the iboss cloud platform is the use of horizontal scaling vs. "larger" gateways. By using horizontal scaling, additional work units (containerized gateways) are added as capacity demands increase. This allows for infinite scale as bandwidth continues into the Terabit era. For each additional containerized gateway that is added automatically to a customer's containerized gateway collection, additional work unit capacity is added for both bandwidth and cloud requests. This increase in capacity is tightly measured as the capacity of each containerized gateway is known. The Containerized Cloud Gateway architecture provides a multi-tenant platform without a shared data plan

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage is published within the product dashboards which includes bandwidth processed, web access, source and distination IP amongst other
Reporting types API access

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Iboss

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be downloaded as a CSV
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Iboss supports various formats including HTML, CSV and FTP

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks We follow ISO 27001 and 9001 guidelines. Customer's data is level 'Confidential' which is top confidentiality level. iboss also has classifications for levels of data to ensure correct protection: internal data, confidential data, and restricted use data.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network All data in motion are encrypted. Security and compliance meet FIPS and Common Criteria specifications. Encryption at rest is secured via AES-256. TLS 1.2 is used to encrypt data in transit.

Availability and resilience

Availability and resilience
Guaranteed availability Iboss will use commercially reasonable efforts to ensure that the Service will have an Availability of 99.9% as measured over each calendar month during the Term. In the event of a Service Level Failure, Customer will be eligible to receive the applicable Service Credit according to the terms set forth in this SLA.
Approach to resilience The iboss cloud infrastructure is built with High Availability in mind and is native to the Node based architecture. From the ability to have work units automatically expand horizontally to load balancing, the platform is designed for full redundancy and high availability. User deployments are setup to dynamically redirect traffic to the cloud in the closest resource while providing the highest level of performance and availability. If any gateway is out of service, traffic is automatically routed to the other available gateways. iboss also partners with top tier Data Centers that meet SSAE 16 SOC1 and SOC 2 compliance and our Security Analysts monitor the network 24/7 leveraging real time monitoring tools.
Outage reporting If the client is impacted due to an outage, iboss will push the notification through an email distribution list and the change will be posted on iboss's website. Notifications of any significant outages will occur via email and phone confirmation. Maintenance of the platform is also fully controlled by the customer and can be scheduled or manually instigated to suit the customer maintenance windows.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Authentication can be via SAML or seamless transparent Single Sign-On with iboss agents.
Access restrictions in management interfaces and support channels The iboss platform provides complete customizable role-based access where administrators can restrict access to any area of the web security controls including allow/block list, all policies, configuration and controls.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication Authentication can be performed using SAML, Kerberos/NTLM, LDAP or the iboss cloud connectors for SSO. This includes authentication for end users as well as administrative functions. The iboss cloud admin portal can be tied to Okta, Ping or any SAML compliant Identity Provider. MFA is also supported for admin login using Microsoft of Google Authenticator.

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NSF-ISR
ISO/IEC 27001 accreditation date 27/10/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27001 & 9001
  • SOC 2
  • FIPS 140-2 & Common Criteria

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards SOC 2/SSAE 16
Information security policies and processes ISO 27001 & SOC 2

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach 1. request change
2. categorize and prioritize change
3. analyze and justify change
4. approve and schedule change
5. plan and complete implementation of change
6. post-implementation review"
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Iboss follows a Vulnerability Management Standard. The primary vulnerability tool used is QualysGuard which scans network infrastructure on a regular scheduled basis and generates reports for vulnerabilities across all assets. The Network Operations Team regularly reviews the results and remediates/mitigates the risks accordingly.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The Network Operations Center has a 24x7 team of engineers who are constantly monitoring the cloud performance across the globe. A continuous automated assessment is performed to proactively ensure the integrity of the service. If during this automated process an alert is thrown the Network Operations Team is immediately notified. The Network Operations team will then take the appropriate steps to assess and as needed mitigate the alert.
The team also performs regular vulnerability and penetration tests to prevent unauthorized access attempts and any potential malicious activity.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Detection and Analysis, Containment, Eradication, and Recovery, Post-Incident Activity

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £6.95 to £13.23 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Proof of Concept subject to scoping

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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